Coastal Service Center Products and Services Evaluation

NOAA Coastal Services Center
Products and Services Evaluation
March 22, 2010
OMB Control No. 0648-0342

I.

General Information

1. What is your primary affiliation? (Check one.)
Federal Government - NOAA (including contractors)
Federal Government - Non-NOAA (including contractors)
University/Academic
Sea Grant
State Government
Local Government
NGO/Non-Profit
Military
Private
International
Other
Please specify NOAA Line Office, Program Office, Federal Agency Name or Other if applicable.
2. Which of the following best describes your primary role? (Check one.)
Data Management
GIS
Communication Outreach
Extension/Education
Volunteer
Resource Manager
Community Planning
Research/Science/Engineering
Student
Other
Please specify
3. What membership networks are you or our organization a member with? Check all that apply.
Emergency Managers
Floodplain Managers
Land Trusts
Local Planning Departments
State Coastal Programs
Regional Alliances
NSGIC (National States Geographic Information Council)
TNC (The Nature Conservancy)

NACo (National Association of Counties)
Others
Please specify
4. How frequently do you request products/services from the NOAA Coastal Services Center?
Frequently (about once a month)
Regularly (more than twice a year)
Infrequently (once a year or less)
First time user

II.

Evaluation of Center Products and Services

Please answer the following questions as they relate to the categories of products and services offered
by the NOAA Coastal Services Center on this and preceding pages. Skip the line of questioning that
applies to products/services you have NOT used.

5. Please fill out the matrix below for the corresponding products and services that you use.
DATA

Choose an item.
Choose an item.

How did you find out
about the
product/service?
Choose an item.
Choose an item.

What has been the
primary use of the
product/service?
Choose an item.
Choose an item.

Choose an item.
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Choose an item.
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Choose an item.
Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.
Choose an item.

How did you find out
about the
product/service?
Choose an item.
Choose an item.

What has been the
primary use of the
product/service?
Choose an item.
Choose an item.

Choose an item.

Choose an item.

Choose an item.

Do you use this data?
Drop down menu:
Land Cover Data
Bathymetric and
Topographic Elevation
Data
NOAA Shoreline Data
Inventory of
Topographic and
Bathymetric Elevation
Data
Other

Please specify any 'other' answers.
TOOLS and PUBLICATIONS
Do you use this data?
Drop down menu:
Legislative Atlas
Multipurpose Marine
Cadastre
CanVis

Habitat Priority Planner
Sea Level Rise
Visualization
Coastal Inundation
Mapping Guidebook
Other

Choose an item.
Choose an item.

Choose an item.
Choose an item.

Choose an item.
Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Please specify any 'other' answers.

6. Please rate the following based on your experience with the indicated product or service you
obtained.
DATA

Land Cover Data
Bathymetric and
Topographic
Elevation Data
NOAA Shoreline
Data
Inventory of
Topographic and
Bathymetric
Elevation Data
Other

Quality of
product/service
received.

Timeliness of
response to
request.

Overall satisfaction
with service
received.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Quality of
product/service
received.

Timeliness of
response to
request.

Overall satisfaction
with service
received.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Choose an item.

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Choose an item.

Degree that the
product/service
met your
needs.
Choose an
item.
Choose an
item.
Choose an
item.
Choose an
item.

Choose an
item.

Please specify any 'other' answers.
TOOLS and PUBLICATIONS

Legislative Atlas
Multipurpose
Marine Cadastre
CanVis
Habitat Priority

Degree that the
product/service
met your
needs.
Choose an
item.
Choose an
item.
Choose an
item.
Choose an

Planner
Sea Level Rise
Visualization
Coastal Inundation
Mapping
Guidebook
Other

III.

Choose an item.

Choose an item.

Choose an item.

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item.
Choose an
item.
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item.
Choose an
item.

Follow-Up

7. Will you use our products/services again?
Yes
No
8. Do you have suggestions as to how the Coastal Services Center can improve its products and
services?
9. What new products/services would you like to see offered?

Paperwork Reduction Act Information: In accordance with Executive Order 12862, the National
Performance Review, and good management practices, NOAA offices seek to determine whether their
customers are satisfied with the services and/or products they are receiving and whether they have
suggestions as to how the services/products may be improved or made more useful. The information
will be used to improve NOAA’s products and services. Responses to this survey are completely
voluntary. No confidentiality can be provided for responses, but you need not supply your name or
address. Public reporting burden for this collection of information is estimated to average 10 minutes
per response. Send comments regarding this burden estimate or any other aspect of this collection of
information, including suggestions for reducing this burden, to Sarah Brabson, CIO-PPA1, Station 9826,
1315 East-West Highway, Silver Spring, MD 20910. Notwithstanding any other provisions of the law,
no person is required to respond to, nor shall any person be subjected to a penalty for failure to comply with,
a collection of information subject to the requirements of the Paperwork Reduction Act, unless that collection
of information displays a currently valid OMB Control Number.