NOAA Geostationary Operational Environmental Satellites

OMB Control No. 0648-0342
Expires 12/31/2011

NOAA GOES Product & Service Survey
Your opinion is important to us.
Name: _________________________________ E-Mail: ______________________________
Mailing Address: _____________________________________________________________
Your name and address are requested, but are not necessary for your comments to be considered.

Public reporting burden for this collection of information is estimated to average 15
minutes per response, including the time for reviewing instructions, searching existing
data sources, gathering and maintaining the data needed, and completing and
reviewing the collection of information. No confidentiality can be provided for
responses, but you need not supply your name or address. Send comments regarding
this burden estimate or any other suggestions for reducing this burden to Kay Metcalf,
NOAA NESDIS/OSPO, 4231 Suitland Rd. Room 1656 E/SP2, Suitland, MD 20746.
Notwithstanding any other provisions of the law, no person is required to respond to,
nor shall any person be subjected to a penalty for failure to comply with, a collection of
information subject to the requirements of the Paperwork Reduction Act, unless that
collection of information displays a currently valid OMB Control Number.

Product/Service Satisfaction
Please consider all of the services that you use when making your responses. If your response for one or
more service would be significantly different, please request a supplemental survey form for that (those)
service(s) and complete. Please only mark the service(s) that are covered by this unique form (i.e. mark
GOES DCS and GVAR on this form, mark LRIT and EMWIN on a different form if you have different
responses for those services.)
If you would like to make further comments or suggestions about this conference, or our services, please
email us at: [email protected]. You may ignore any section of this survey not applicable to
you.
Circle below, for each question, the number that indicates your degree of satisfaction. If you marked a “1”
or a “2” please indicate the reasons below your score.
Are You Completing this Survey:
A: For All Services Used
B: For _____________________________Product(s)

OMB Control No. 0648-0342
Expires 12/31/2011
Not at
All
Satisfied
1

Not
Satisfied
2

No
Opinion
3

Satisfied
4

Extremely
Satisfied
5

Not
Applicable
N/A

Quality/Timeliness of data received

1

2

3

4

5

N/A

Timeliness of response to request

1

2

3

4

5

N/A

Courtesy of staff who dealt with you

1

2

3

4

5

N/A

5

Competence of staff in dealing with
your needs

1

2

3

4

5

N/A

6

Degree that product/service met your
needs

1

2

3

4

5

N/A

1

2

3

4

5

N/A

1

2

3

4

5

N/A

Format of data received

1

2

3

4

5

N/A

10

Documentation/Metadata of data
received

1

2

3

4

5

N/A

11

Description of data in catalogs and
directories

1

2

3

4

5

N/A

Accessibility of data desired

1

2

3

4

5

N/A

1

2

3

4

5

N/A

1

2

3

4

5

N/A

1

2

3

4

5

N/A

1
2
3
4

7
8
9

12
13

14

15

Quality/Timeliness of product/service

Clarity and accuracy of responses
from staff to your questions after
receipt
Ease in reaching correct NOAA office
to deal with your request

Overall satisfaction with service
received
Overall satisfaction compared with
service/data obtained from private
sector
Overall satisfaction compared with
service/data obtained from other
Federal agencies

Product/Service Use
16. What will be the primary use of the product/service?
 Scientific Research

 Education

 Business

 Personal

 Legal

 Other

17. What Product/Service did you obtain? (Please Check all that apply)
 GOES Direct Readout/GVAR
 POES Direct Readout/HRPT
 GOES Data Collection System (DCS)
 POES Data Collection System (DCS aka Argos)
 Low Rate Information Transmission (LRIT)
 Emergency Manager’s Weather Information Network (EMWIN)
 NOAA Produced Product/Data

OMB Control No. 0648-0342
Expires 12/31/2011
i. Which One(s)
 Other (Please Specify)
18. Through what medium did you receive your information? (Please Check all that apply)
 Direct Readout
 Digital Media (Please Specify)
 Paper Media (Please Specify)
 Film Media (Please Specify)
 Internet (FTP, ADDE, etc)
 Web Page (Which one(s))

19. How did you find out about the product/service?
 NOAA Web Page
 Other Web Page (Which one?)
 Conference (Which One?)
 NOAA Brochures
 Other Printed Material (Please Specify)
 Other (Please Specify)

20. What is your affiliation?
 Individual

 NOAA

 Student/teacher K-12

 Other Federal Government

 University student

 News Media

 University faculty/staff

 State/Local Government

 Other research institution

 Other (Please Specify)

 Business/industry

OMB Control No. 0648-0342
Expires 12/31/2011

21. How frequently do you request products/services from NOAA?
 Frequently (> once a month)

 First Time User

 Regularly (> twice a year)

 Never Used a NOAA Product or

 Infrequently (once a year or

Service

less)
22. Do you have suggestions as to how NOAA can improve its products or services?

23. What new products/services would you like to see offered?

24. What media/format would you like to see data provided in?
 Direct Broadcast

 Paper

 Online (Web)

 Other Digital Media (Please



FTP

 CD-ROM

Specify)
 Other (Please Specify)

25. Will you use our products/services again?
 Yes

 No

26. Please add any comments or questions about the GOES satellite, GOES-R planning, or the
GOES User's Conference.

HRIT
27. Do you currently use NOAA’s LRIT service?
 Yes

 No

28. Do you plan to use NOAA’s HRIT service?
 Yes
 No (If the answer to both 1 & 2 are “No” please skip to question 43)
29. If compromises have to be made in data transferred would you prefer to see more frequent image
updates or higher spatial resolution images?
 Frequency at the expense of spatial resolution
 Lean towards frequency but still consider spatial resolution
 Even consideration of frequency and spatial resolution
 Lean towards spatial resolution but still consider frequency
 Spatial resolution at the expense of frequency
30. Are you interested in seeing the following data in the HRIT broadcast (check all that apply)
 GOES Geostationary Lightning Mapper (GLM)
 Volcanic Ash: Detection and Height
31. Are there other specific products/data that you would like included?

GOES DCS
32. Do you currently use GOES DCS for data transmission or plan to use GOES DCS for data
transmission?
 Yes
 No (Skip to question 38)
33. Are you a registered DADDS user?
 Yes

 No

34. Have you had DADDS training?
 Yes

 No

35. Do you use an LRGS for data reception?
 Yes

 No

36. How many platforms do you operate?
 <10

 500-1000

 10-100

 1000-5000

 100-500

 >5000

37. Do you plan to add more platforms in the next five (5) years?
 Yes
 How many?
• <10

• 500-1000

• 10-100

• >1000

• 100-500
 No
38. How often do you transmit?
 Once a day

 Every hour

 Every 5-12 hours

 File Typeapplication/pdfAuthorLaura MoyeFile Modified2011-09-29File Created2011-09-29