P25 CAP Assessment Services Client Survey

1. P25 CAP Client Survey
First and foremost, I would like to thank you for participating in the P25 Compliance Assessment Program (CAP). Your
support of P25 CAP is an important part of ensuring that P25 radio equipment works for public safety and first
responders.
Second, we all strive to create the best possible experience for you and your organization. I appreciate your honest
feedback about what we are doing well and where we need to make improvements.
Listening to the dedicated laboratory test community is very important for the overall success of P25 CAP. Your voice will
be heard. Thank you in advance for your time and input.
Sincerely yours,

Dereck Orr
Program Manager, Public Safety Communications Research
Office of Law Enforcement Standards
National Institute of Standards and Technology

2. General Information
1. Please select all applicable roles that you perform at the laboratory:
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Authorized P25 CAP Laboratory Representative

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Test Operator

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g

Quality Manager

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d
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f
g

Quality and/or Management Systems

c
d
e
f
g

Technical Manager

c
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f
g

Standards development (TIA representative)

c
d
e
f
g

Laboratory Manager

2. Please select all applicable categories for your laboratory:
c
d
e
f
g

DHS Recognized P25 CAP Laboratory

c
d
e
f
g

Renewal Application

c
d
e
f
g

New applicant to P25 CAP

c
d
e
f
g

Recently completed a P25 CAP assessment

c
d
e
f
g

Scope Expansion Application

c
d
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f
g

None of these choises are applicable to my

laboratory

* 3. Is your laboratory presently a DHS Recognized P25 CAP Laboratory?
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Yes

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No

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In process (applied for)

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Not Applicable

3. Scope of Recognition
4. Which scope of recognition does your laboratory have right now?
Please select all that apply:
Common Air Interface (CAI)

ISSI

Conformance

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e
f
g

c
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f
g

Performance

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g

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Interoperability

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g

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Not Applicable

c
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e
f
g

c
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g

Comments:

4. Scope of Recognition Application
5. Which scope of recognition has your laboratory applied for?
Please select all applicable scope expansion requests:
Common Air Interface (CAI)

ISSI

Conformance

c
d
e
f
g

c
d
e
f
g

Performance

c
d
e
f
g

c
d
e
f
g

Interoperability

c
d
e
f
g

c
d
e
f
g

Not Applicable

c
d
e
f
g

c
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f
g

Comments:

5. P25 CAP Assessment

* 6. Was a P25 CAP assessment performed at your laboratory?
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Yes

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No

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Not applicable

6. Your Experience with P25 CAP
7. Which of the following categories best describes your experience with
the Laboratory Program Manager(LPM)?
did not meet

met some

met

expectations

expectations

expectations

expectations

expectations

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n

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Returning your
telephone calls
Responding to your
emails
Scheduling
assessments
Non-conformity
resolution

exceeded some exceeded all

N/A

Any additional comments?

8. Which of the following categories best describes your experience with
P25 CAP?
did not meet

met some

met

expectations

expectations

expectations

expectations

expectations

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n

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n

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Overall P25 CAP
process
Laboratory Program
Manager (LPM)
Lead Assessor
(management and

exceeded some exceeded all

N/A

quality system
assessor)
1st Subject Matter
Expert (SME)
2nd Subject Matter
Expert (SME)
Any additional comments?

9. Which of the following categories best describes the rigor of the entire
laboratory assessment process?
never rigourous rarely rigourous
Lab Assessment
Any additional comments?

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n

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n

sometimes

very often

always

rigourous

rigourous

rigourous

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N/A

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7. Scope Expansion
10. Was an application to increase scope of recognition submitted to the
P25 CAP Laboratory Program Manager (LPM)?
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Yes

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No

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Not Applicable

8. Scope Expansion
11. Which of the following categories best describes your experience with
the scope expansion process?
did not meet

met some

met

expectations

expectations

expectations

expectations

expectations

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n

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Responsiveness to
scope expansion

exceeded some exceeded all

N/A

application
Scheduling scope
expansion assessment
Quality or Management
System Review
Technical Review
Any additional comments?

12. When was the scope expansion assessment performed?
MM

DD

YYYY

started

/

/

ended

/

/

9. P25 CAP Value
13. How could P25 CAP improve its service and value to you and your
organization?

10. Closing Information (all answers are optional)
14. Your contact information (all responses are optional):
Name:
Organization:
Address 1:
Address 2:
City/Town:
State/Province:
ZIP/Postal Code:
Country:
Email Address:
Phone Number:

15. Do you wish for P25 CAP staff to contact you?
c
d
e
f
g

Yes

c
d
e
f
g

No

c
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f
g

No, but please contact a different lab staff member (specify below)

Identify different staff member to be contacted:

11. Conclusion
Thank you very much for your time and cooperation! Your voice will be heard.