Generic Clearance for Customer Service-Related Data Collections

OMB 0693-0031

NIST three-year clearance request for a suite of data collections. Includes surveys, focus groups, transactional surveys, and electronic Internet surveys to assist NIST with evaluating customer service and satisfaction, and for a variety of uses, including GPRA.

The latest form for Generic Clearance for Customer Service-Related Data Collections expires 2021-06-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
0693-0031 Supporting Statement_Generic Clearance for Customer Service 2024.docx Supporting Statement A
0693-0031-FourStandardSurveyQuestions.docx Supplementary Document
0693-0031 Supporting Stmt Part B_Generic Clearance for Customer Service 2024.docx Supporting Statement B
Hybrid Survey for Conferences Other-Collection Instrument
Office of Weights and Measures Services Survey Other-Collection Instrument
Baldrige Performance Excellence Program - (BPEP) Conference Information Collection Other-Collection Instrument
Standards Reference Materials (SRM) - Customer Satisfaction Data Collection Other-Collection Instrument
Calibrations Customer Satisfaction Report Card Other-Collection Instrument
NIST Standards Education Workshop for Grantees Other-Collection Instrument
NIST IT Assistance Center Customer Satisfaction Measurement Other-Collection Instrument
NVLAP Accreditation Services Customer Survey Other-Collection Instrument
NVLAP Assessor Questionnaire Other-Collection Instrument
Office of Weights and Measures Customer Satisfaction Survey Other-Collection Instrument

All Historical Document Collections

202408-0693-003	Extension without change of a currently approved collection	2024-08-28
202405-0693-002 Approved without change	No material or nonsubstantive change to a currently approved collection	2024-05-23
202106-0693-002 Approved without change	Extension without change of a currently approved collection	2021-06-24
201804-0693-001 Approved without change	Revision of a currently approved collection	2018-05-04
201501-0693-003 Approved with change	Extension without change of a currently approved collection	2015-02-25
201111-0693-003 Approved without change	Extension without change of a currently approved collection	2012-02-10
200902-0693-003 Approved without change	No material or nonsubstantive change to a currently approved collection	2009-02-23
200812-0693-001 Approved without change	Extension without change of a currently approved collection	2009-01-14
200511-0693-002 Approved without change	Extension without change of a currently approved collection	2005-11-04
200210-0693-002 Approved with change	Extension without change of a currently approved collection	2002-10-30
199908-0693-003 Approved without change	New collection (Request for a new OMB Control Number)	1999-08-19

OMB Details

Office of Weights and Measures Customer Satisifaction Survey

Federal Enterprise Architecture: General Science and Innovation - Scientific and Technological Research and Innovation