Generic Request for Customer Service-Related Data Collections

Forms and Documents

Document	Type	Status	Availability
0693-0031 Part B - Sup. Stat. 5-1-15.doc	Supporting Statement B	Uploaded 2015-05-11	Repair queued
0693-0031-SupportingStatement.doc	Supporting Statement A	Uploaded 2015-01-06	Available
0693-0031-FourStandardSurveyQuestions.doc	Supplementary Document	Uploaded 2011-12-21	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
230142	NIST Building 3 CTL Workspace Survey - Spring 2018	Other-Collection Instrument	New
230028	NIST Standards Education Workshop for Grantees	Other-Collection Instrument	New
228313	NIST, Boulder, CTL, Building 3 Workspace Survey	Other-Collection Instrument	New
227148	NIST, ODI, Standard Reference Data - Customer Satisifaction Report Card	Other-Collection Instrument	New
224543	Baldrige Examiner Training - Transportation Collection	Other-Collection Instrument	New
223709	Baldrige Performance Excellence Program - (BPEP) Conference - Information Collections	Other-Collection Instrument	New
219078	NISt-Guest Wireless Network Customer Satisfaction Questionnaire	Other-Questionnaire	New
216595	Customer Interaction Center Customer Survey	Other-Questionnaire	New
214993	Standards Reference Data - Subscription	Other-Questionnaire	New
214990	Standards Reference Data - Free Online	Other-Questionnaire	New
214989	Standards Reference Data Report Card	Other-Questionnaire	New
214863	Calibrations Customer Satisfaction Report Card	Other-Questionnaire	New
214861	Standard Reference Materials Customer Satisfaction Report Card	Other-Questionnaire	New
214686	CBS Webinar Training	Other-Questionnaire	New
214685	CBS Classroom Training Survey	Other-Questionnaire	New
214683	Customer Interaction Center Customer Survey	Other-Questionnaire	New
214624	Office of Weights and Measures Customer Satisfaction Survey	Other-Questionnaire	New
214537	Standards in Trade Workshop Evaluation	Other-Questionnaire	New
214536	IT Assistance Center Customer Satisfaction Measurement	Other-Questionnaire	New
214530	Sensor Science Division Short Course Evaluation	Other-Questionnaire	New
214510	NVLAP Accreditation Services Customer Survey	Other-Questionnaire	New
214508	NVLAP Assessor Questionnaire	Other-Questionnaire	New
214506	NVLAP Interactive Web Site Transactional Survey	Other-Questionnaire	New
214505	Standards Information Center	Other-Questionnaire	New
214503	Balance Scorecard Survey for Conferences and Training Attendees	Other-Questionnaire	New

ICR Details

OMB Control No: 0693-0031	ICR Reference No: 201501-0693-003
Status: Historical Active	Previous ICR Reference No: 201111-0693-003
Agency/Subagency: DOC/NIST	Agency Tracking No:
Title: Generic Request for Customer Service-Related Data Collections
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 05/13/2015
	Date Received in OIRA: 02/25/2015
Terms of Clearance: This collection is approved based on the revised materials provided by the Department.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2018	36 Months From Approved	05/31/2015
Responses	90,000	0	90,000
Time Burden (Hours)	15,000	0	15,000
Cost Burden (Dollars)	0	0	0

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Abstract: NIST three-year clearance request for a suite of data collections. Includes surveys, focus groups, transactional surveys, and electronic Internet surveys to assist NIST with evaluating customer service and satisfaction, and for a variety of uses, including GPRA.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 63383	10/23/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 10051	02/25/2015
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 25

IC Title	Form No.	Form Name
Calibrations Customer Satisfaction Report Card
Customer Interaction Center Customer Survey
Standards Reference Data Report Card
NVLAP Interactive Web Site Transactional Survey
NISt-Guest Wireless Network Customer Satisfaction Questionnaire
Customer Interaction Center Customer Survey
Standards Reference Data - Subscription
Standard Reference Materials Customer Satisfaction Report Card
NVLAP Assessor Questionnaire
Standards Information Center
NVLAP Accreditation Services Customer Survey
NIST Building 3 CTL Workspace Survey - Spring 2018
Standards Reference Data - Free Online
Baldrige Performance Excellence Program - (BPEP) Conference - Information Collections
CBS Webinar Training
Balance Scorecard Survey for Conferences and Training Attendees
Standards in Trade Workshop Evaluation
Baldrige Examiner Training - Transportation Collection
NIST, Boulder, CTL, Building 3 Workspace Survey
CBS Classroom Training Survey
Sensor Science Division Short Course Evaluation
Office of Weights and Measures Customer Satisfaction Survey
NIST, ODI, Standard Reference Data - Customer Satisifaction Report Card
IT Assistance Center Customer Satisfaction Measurement
NIST Standards Education Workshop for Grantees

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	90,000	90,000	0	0	0	0
Annual Time Burden (Hours)	15,000	15,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/25/2015

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