Generic Clearance for Customer Service-Related Data Collections

Forms and Documents

Document Name	Status
0693-0031 Supporting Statement_Generic Clearance for Customer Service 2024.docx Supporting Statement A	2024-08-28
0693-0031-FourStandardSurveyQuestions.docx Supplementary Document	2024-08-28
0693-0031 Supporting Stmt Part B_Generic Clearance for Customer Service 2024.docx Supporting Statement B	2024-08-28

IC Document Collections

IC ID	Document Title	Status
270489	Hybrid Survey for Conferences Other-Collection Instrument	New
270488	Office of Weights and Measures Services Survey Other-Collection Instrument	New
270487	Baldrige Performance Excellence Program - (BPEP) Conference Information Collection Other-Collection Instrument	New
270486	Standards Reference Materials (SRM) - Customer Satisfaction Data Collection Other-Collection Instrument	New
270484	Calibrations Customer Satisfaction Report Card Other-Collection Instrument	New
270483	NIST Standards Education Workshop for Grantees Other-Collection Instrument	New
270456	NIST IT Assistance Center Customer Satisfaction Measurement Other-Collection Instrument	New
270454	NVLAP Accreditation Services Customer Survey Other-Collection Instrument	New
270453	NVLAP Assessor Questionnaire Other-Collection Instrument	New
270450	Office of Weights and Measures Customer Satisfaction Survey Other-Collection Instrument	New

ICR Details

OMB Control No: 0693-0031	ICR Reference No: 202408-0693-003
Status: Received in OIRA	Previous ICR Reference No: 202405-0693-002
Agency/Subagency: DOC/NIST	Agency Tracking No: MO
Title: Generic Clearance for Customer Service-Related Data Collections
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 08/28/2024

	Requested	Previously Approved
Expiration Date	36 Months From Approved	09/30/2024
Responses	120,000	120,000
Time Burden (Hours)	15,000	15,000
Cost Burden (Dollars)	0	0

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Abstract: NIST three-year clearance request for a suite of data collections. Includes surveys, focus groups, transactional surveys, and electronic Internet surveys to assist NIST with evaluating customer service and satisfaction, and for a variety of uses, including GPRA.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 46068	05/28/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 68863	08/28/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 10

IC Title	Form No.	Form Name
Baldrige Performance Excellence Program - (BPEP) Conference Information Collection
Calibrations Customer Satisfaction Report Card
Hybrid Survey for Conferences
NIST IT Assistance Center Customer Satisfaction Measurement
NIST Standards Education Workshop for Grantees
NVLAP Accreditation Services Customer Survey
NVLAP Assessor Questionnaire
Office of Weights and Measures Customer Satisfaction Survey
Office of Weights and Measures Services Survey
Standards Reference Materials (SRM) - Customer Satisfaction Data Collection

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	120,000	120,000	0	0	0	0
Annual Time Burden (Hours)	15,000	15,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $13,920

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/28/2024

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