National Institute of Standards and Technology 3-Year Generic Request for Customer Service-Related Data Collection

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
4863	National Institute of Standards and Technology 3-Year Generic Request for Customer Service-Related Data Collection	Migrated

ICR Details

OMB Control No: 0693-0031	ICR Reference No: 199908-0693-003
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOC/NIST	Agency Tracking No:
Title: National Institute of Standards and Technology 3-Year Generic Request for Customer Service-Related Data Collection
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/18/1999
	Date Received in OIRA: 08/19/1999
Terms of Clearance: This information collection is approved subject to the following terms of clearance: 1. Remuneration shall be limited to a maximum of $50 for 2 hours participation in a focus group. Remuneration shall be used solely to help offset costs associated with participation. 2. The following tasks or items in the ICR are considered to be program evaluation instruments and are not approved under this ICR: 2-2, 2-12, 2-13, 2-15, 2-16, 2-18, 2-20, 3-2, and 5-2. 3. For each approved task in the generic clearance, submit the actual instrument to OMB along with responses to the following questions: (a) Explain who will be surveyed, why this group is appropriate to survey. (b) Explain how the survey was developed, including consultation with interested parties, pretesting, and responses to suggestions for improvement. (c) Explain how the survey will be conducted, how customers will be samples if fewer than all customers will be surveyed, expected response rate, and actions your agency plans to take to improve the response rate. Note that Web-based surveys are not an acceptable means of sampling a population. Web survey results are not statistically valid and may be be used only for qualitative improvements. Web-based surveys must be limited to services provided over the Web. (d) Describe how the results of this survey will be analyzed and used. If the customer population is sampled, what statistical techniques will be used to generalize the results to the entire customer population? 4. Submit a change worksheet reflecting the decrease in burden hours as a result of these terms of clearance.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2002	12/31/2002
Responses	50,000	0	0
Time Burden (Hours)	18,800	0	0
Cost Burden (Dollars)	380,311,000	0	0

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Abstract: NIST 3-year clearance request for a suite of data collections, including surveys, focus groups, transactional surveys, and electronic Internet surveys, to assist NIST with evaluating customer service and satisfaction and for a variety of uses, including GPRA.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
National Institute of Standards and Technology 3-Year Generic Request for Customer Service-Related Data Collection

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	50,000	0	0	50,000	0	0
Annual Time Burden (Hours)	18,800	0	0	18,800	0	0
Annual Cost Burden (Dollars)	380,311,000	0	0	380,311,000	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/19/1999

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