Physical Measurement Laboratory Diversity Team Customer Satisfaction Survey

Generic Request for Customer Service-Related Data Collections

0693-0031-PMLDiversity-Instrument-12-19-11

Physical Measurement Laboratory Diversity Team Customer Satisfaction Survey

OMB: 0693-0031

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Physical Management Laboratory Diversity Team Survey
WELCOME

 

This Survey is issued to all the employees (federal employees) and Affiliates (non­ federal employees 
– i.e. contractors, students, …) of Physical Measurements Laboratory (PML) through the PML Diversity 
Team (PML DT). The PML DT intends to gain insights about the concerns and interests that PML Staff 
and Affiliates have (hereafter referred to as “staff”) on issues surrounding diversity policies and programs 
within PML. The staff’s replies gathered from this survey instrument will be used to help improve 
diversity awareness amongst individual staff, as well as to assist in increasing diversity hiring and 
retention. As an employee of PML, we are interested in your thoughts and opinions regarding your 
project team communication, PML diversity policies and your general job satisfaction. 
 
The survey should take approximately 10 minutes at most. It will be taken off line within 2 weeks to be 
analyzed. The results will be summarized and a report will be made available to all staff. 
 
THIS SURVEY IS COMPLETELY ANONYMOUS and CONFIDENTIAL. Please feel free to be as open 
and candid as possible. 
 
Thank you in advance for your time and input. We greatly appreciate your participation. 
 
Physical Measurements Laboratory Diversity Team 
Employee Satisfaction and Information Survey  
OMB Control # 0693­0031 (expires 02/29/2012) 
 
 
 
NOTE: This questionnaire contains collection of information requirements subject to the Paperwork 
Reduction Act (PRA). Notwithstanding any other provisions of the law, no person is required to respond 
to, nor shall any person be subject to penalty for failure to comply with, a collection of information 
subject to the requirements of the PRA, unless that collection of information displays a currently valid 
OMB Control Number. The estimated response time for this questionnaire is 10 minutes. The response 
time includes the time for reviewing instructions, searching existing data sources, gathering and 
maintaining the data needed, and completing and reviewing the collection of information.  
 
Send comments regarding this estimate or any other aspects of this collection of information, including 
suggestions for reducing the length of this questionnaire, to the NIST PML DT care of: 
 
Leila Vale 
[email protected] 
303­497­5121 

 

Physical Management Laboratory Diversity Team Survey
DEMOGRAPHICS

 

1. Which of the following PML Divisions do you work in?
j PML Laboratory Office, 680
k
l
m
n

 

j Semiconductor & Dimensional Metrology Division, 683
k
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n
j Quantum Measurement Division, 684
k
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n
j Sensor Science Division, 685
k
l
m
n

 

 

 

j Radiation and Biomolecular Physics Division, 682
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n
j Quantum Electronics and Photonics Division, 686
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l
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n
j Electromagnetics Division, 687
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n

 

 

j Time and Frequency Division, 688
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m
n
j Quantum Physics Division, 689
k
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m
n

 

 

 

2. Which of the following best describes your current position within PML?
j Supervisor (Laboratory Management, Division Chief, Group Leader, Project Leader)
k
l
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n
j Administrative/Support
k
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m
n

 

 

j Scientist/Researcher/Technical
k
l
m
n

 

3. What is the highest level of education you have completed?
j Less than high school
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m
n
j High school diploma
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m
n
j Associate’s degree
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l
m
n
j Bachelor’s degree
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l
m
n
j Master’s degree
k
l
m
n

 

 

j Doctoral degree
k
l
m
n

 

j Specialist degree
k
l
m
n
Other (please specify) 

 

 

 

 

Physical Management Laboratory Diversity Team Survey
4. How long have you worked for NIST?
j Less than six months
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m
n
j Six months to 1 year
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n

 
 

 

j 1­2 years
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n

 

j 3­5 years
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n

j 6­10 years
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n

 

j 11­15 years
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n
j 16­20 years
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n

 
 

j More than 20 years
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n

 

 

Physical Management Laboratory Diversity Team Survey
DEMOGRAPHICS

 

5. What is your gender?
j Male
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n

 

j Female
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n

 

6. What is your ethnicity?
j Hispanic or Latino
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m
n

 

j Not Hispanic or Latino
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m
n

 

7. What is your race? Please select one or more.
c American Indian or Alaskan Native.
d
e
f
g
c Asian
d
e
f
g

 

 

c Black or African American
d
e
f
g

 

c Native Hawaiian or Other Pacific Islander
d
e
f
g
c White
d
e
f
g

 

 

8. Which age group do you fall within?
j Less than 20
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n
j 20­29
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n
j 30­39
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n
j 40­49
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j 50­59
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n

 

 
 
 
 

j Over 60
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m
n

 

9. Which of the following best describes your employment status?
j Full­time permanent
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n
j Full­time temporary
k
l
m
n

 

 

j Affiliate/contractor/associate/guest researcher
k
l
m
n
Other (please specify) 

 

 

Physical Management Laboratory Diversity Team Survey
DEMOGRAPHICS

 

10. If you are a NIST employee, what is your career path?
j ZT
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n

 

j ZP/ST
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n
j ZS
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n
j ZA
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m
n

 

 
 

 

Physical Management Laboratory Diversity Team Survey
ATTITUDES

 

11. Please indicate the extent to which you agree or disagree with the following
statements.

Diversity awareness is 

Neither Agree Nor 

Disagree 

Disagree

Somewhat

j
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m
n

j
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n

j
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n

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j
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Strongly Agree

Agree Somewhat

Disagree Strongly

Don’t Know

j
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important for PML and 
should be actively 
promoted by supervisors, 
staff and coworkers.
My Advisor/Supervisor treats 
all of his/her employees 
fairly and with respect.
My coworkers treat each 
other with respect, 
regardless of their 
educational background.
My coworkers treat each 
other with respect, 
regardless of their race, 
gender, age or other 
diversity differences.
In order to “fit in” I often feel 
I need to change some of 
my personal characteristics 
(e.g., language, dress, 
communication).
Minorities and women are 
represented well in key 
positions throughout the 
organization.
PML is sufficiently flexible 
to allow me to meet my 
family responsibilities.
PML has no diversity 
problems.

 

Physical Management Laboratory Diversity Team Survey
BELIEFS

 

12. Please indicate the extent to which you agree or disagree with the following
statements.

There are fewer 

Neither Agree Nor 

Disagree 

Disagree

Somewhat

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
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n

j
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m
n

Strongly Agree

Agree Somewhat

Disagree Strongly

Don’t Know

j
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m
n

j
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n

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opportunities for 
advancement to 
supervisory/ management 
positions for racial/ethnic 
groups, disabled, 
gay/lesbians, and women 
than other employees.
Supervisors in my division 
support diversity in their 
hiring process.
I believe employees are 
promoted fairly in this 
organization.
I believe employees are 
compensated fairly in this 
organization.
In my division, I feel that 
Advisors/Supervisors 
engage in employment 
practices that benefit 
members of their own 
race/ethnicity, gender, 
sexual orientation, etc.
I believe that if I report 
discrimination within my 
division, I will be subject to 
negative treatment by 
management.

 

Physical Management Laboratory Diversity Team Survey
EMPLOYEE EXPERIENCES

 

13. Have you experienced or witnessed discrimination or harassment in the workplace
based upon any of the following? Please check all that apply.
c Race/ethnicity
d
e
f
g
c Gender
d
e
f
g
c Age
d
e
f
g

 

 

 

c Sexual orientation
d
e
f
g
c Religious beliefs
d
e
f
g
c Disability
d
e
f
g

 

 

 

c None of the above
d
e
f
g

 

Other (please specify) 

14. Please tell us about any instances of discrimination in the workplace that you have
encountered while working at NIST.
5

6  

15. Have you ever been made to feel inferior by someone in the workplace due to your:
c Education level
d
e
f
g
c Job position
d
e
f
g

 

 

c Affiliate employee status
d
e
f
g
c Race/ethnicity
d
e
f
g
c Gender
d
e
f
g
c Age
d
e
f
g

 

 

 

c Disability
d
e
f
g

 

c Sexual orientation
d
e
f
g
c None of the above
d
e
f
g
Other (please specify) 

 
 

 

Physical Management Laboratory Diversity Team Survey
16. In the past 10 years, have you ever worked at NIST as an affiliate/contractor/guest
researcher?
 

j Yes
k
l
m
n
j No
k
l
m
n

 

 

Physical Management Laboratory Diversity Team Survey
AFFILIATE EXPERIENCES

 

17. Do you ever feel treated differently from NIST employees because of your
affiliate/contractor/guest researcher status?
j Frequently
k
l
m
n

 

j Occasionally
k
l
m
n
j Seldom
k
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m
n
j Never
k
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m
n

 

 

 

18. Please let us know the reasons you feel treated differently from NIST employees, and
how this treatment has affected your job performance.
5

6  

 

Physical Management Laboratory Diversity Team Survey
ORGANIZATION COMMUNICATION

 

19. Please indicate the extent to which you agree or disagree with the following
statements.

I have enough information 

Neither Agree Nor 

Disagree 

Disagree

Somewhat

j
k
l
m
n

j
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m
n

j
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n

j
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n

j
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n

Strongly Agree

Agree Somewhat

Disagree Strongly

Don’t Know

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n

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from my Advisor/Supervisor 
to perform my job 
effectively.
I would like my 
Advisor/Supervisor to talk 
with me more frequently 
about my career goals and 
job satisfaction.
I feel well informed by PML 
Management regarding the 
health of the organization.
Advisors/Supervisors 
communicate frequently 
with staff regarding project 
status and issues.
There is good 
communication between 
the PML Boulder and 
Gaithersburg campuses.
I am aware of how my 
project team’s goals fit into 
the overall organization.
I have a good 
understanding of what each 
of the different divisions do 
within PML.
I have a good 
understanding of the future 
direction of PML.

20. Please tell us about any additional information or communication you would like to
receive from PML.
5

6  

 

Physical Management Laboratory Diversity Team Survey
DIVERSITY COMMUNICATION

 

21. Please indicate the extent to which you agree or disagree with the following
statements.
Neither Agree Nor 

Disagree 

Disagree

Somewhat

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
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n

j
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m
n

j
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n

Strongly Agree

Agree Somewhat

j
k
l
m
n

I know who I can go to if I 

Disagree Strongly

Don’t Know

j
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l
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n

j
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n

j
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experience discrimination 
or harassment in the 
workplace.
I feel comfortable 
discussing 
workplace/diversity issues 
with my Advisor/Supervisor.
I feel staff members that 
have an education level 
higher than mine respect 
my opinion.

22. What do you think could be done to improve communication or diversity issues within
PML?
5

6  

 

Physical Management Laboratory Diversity Team Survey
DIVERSITY TEAM

 

23. Are you aware that there is a PML Diversity Team?
 

j Yes
k
l
m
n
j No
k
l
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n

 

24. Please indicate which of the following services you believe are provided by the PML
Diversity Team. Please select all that apply.
c Diversity training
d
e
f
g

 

c Annual Diversity Day event
d
e
f
g

 

c Diversity book and video library
d
e
f
g
c Employee advocacy
d
e
f
g

 

 

c Liaison between staff and management
d
e
f
g
c Staff diversity issue support
d
e
f
g
c None of the above
d
e
f
g
c Don't know
d
e
f
g

 

 

 

 

Other (please specify) 

25. Do you feel that the diversity training or events you attended during the past three
years were worthwhile?
j Mostly worthwhile
k
l
m
n

 

j Somewhat worthwhile
k
l
m
n
j Not worthwhile
k
l
m
n
j Did not attend
k
l
m
n

 

 

 

Physical Management Laboratory Diversity Team Survey
26. Please let us know which diversity training topics you think would benefit PML staff.
Please select all that apply.
c Conflict resolution
d
e
f
g

 

c Respect in the workplace
d
e
f
g

 

c Interpersonal cooperation
d
e
f
g

 

c Workplace harassment training
d
e
f
g
c Workplace gender training
d
e
f
g
c Generational training
d
e
f
g
c Disability awareness
d
e
f
g

 

 

 

c Intercultural communication
d
e
f
g
c None of the above
d
e
f
g
Other (please specify) 

 

 

 

 

Physical Management Laboratory Diversity Team Survey
THANK YOU

 

Thank you for taking the time to complete this survey. We greatly appreciate your feedback and will notify you when the 
results are available for your review.  
 
If you have any questions, please feel free to call Leila Vale, PML Diversity Team, at (303) 497­5121. 


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