TSA Customer Comment Card

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
83-C_TSA Comment Card_051109.pdf	Supplementary Document	Uploaded 2009-05-13	Available
TSA Customer Comment Card_Updated_022309.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2009-02-23	Available
Table of Changes 1652 0030.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2009-05-13	Available
1652-0030 Supporting Statement A.doc	Supporting Statement A	Uploaded 2008-10-27	Available
Comment Card 30 Day FR Notice.pdf	Supplementary Document	Uploaded 2008-08-06	Available
Government Performance Results Act of 1993.doc	Supplementary Document	Uploaded 2008-07-22	Available
60 Day FR Notice Customer Comment Card.pdf	Supplementary Document	Uploaded 2008-07-22	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
20958	TSA Customer Comment Card	Other-comment card	Unchanged

ICR Details

OMB Control No: 1652-0030	ICR Reference No: 200902-1652-003
Status: Historical Active	Previous ICR Reference No: 200810-1652-003
Agency/Subagency: DHS/TSA	Agency Tracking No:
Title: TSA Customer Comment Card
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/24/2009
	Date Received in OIRA: 05/13/2009
Terms of Clearance: If TSA resubmits this collection for renewal it should provide OMB information regarding their analysis for providing an electronic submission option for this collection.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2012	01/31/2012	01/31/2012
Responses	150,000	0	150,000
Time Burden (Hours)	12,500	0	12,500
Cost Burden (Dollars)	0	0	0

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Abstract: The Transportation Security Administration (TSA) is seeking renewal of the TSA Customer Comment Card information collection. The card is being used at airports for customer complaints, compliments, and suggestions.

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Authorizing Statute(s): PL: Pub.L. 0 - 0 1-11 Name of Law: Government Performance act of 1993
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 26404	05/09/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 45048	08/01/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
TSA Customer Comment Card

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	150,000	150,000	0	0	0	0
Annual Time Burden (Hours)	12,500	12,500	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The adjustmens were made based on the average of the past three years.

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Annual Cost to Federal Government: $25,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/13/2009

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