Client Satisfaction Surveys

Forms and Documents

Document Name	Status
Form ITA-4152P Client Satisfaction Surveys Form	Modified
0625.0217.SuppStmt.PartB.doc Supporting Statement B	2009-03-31
0625.0217.SuppStmt.03.20.09.doc Supporting Statement A	2009-03-31

IC Document Collections

IC ID	Document Title	Status
3853	Client Satisfaction Surveys Form	Modified

ICR Details

OMB Control No: 0625-0217	ICR Reference No: 200903-0625-001
Status: Historical Inactive	Previous ICR Reference No: 200509-0625-002
Agency/Subagency: DOC/ITA	Agency Tracking No:
Title: Client Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 07/10/2009
	Date Received in OIRA: 03/31/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2009	36 Months From Approved	07/31/2009
Responses	17,349	0	17,349
Time Burden (Hours)	3,096	0	3,096
Cost Burden (Dollars)	0	0	0

---

Abstract: ITA provides products and services to help U.S. exporters enter and operate in international markets. ITA units must have a tool that provides feedback on their customers' satisfaction with their products and services. This information will be used by individual offices to improve the quality and delivery of ITA products and services.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 5144	01/29/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 14513	03/31/2009
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Client Satisfaction Surveys	ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P, ITA-4152P, ITA-4107P	Advocacy Comment Card ,   Comment card e-mail tagline ,   Comment card for commercial service fee-based services ,   TAC Annual Customer Satisfaction Survey ,   TAC Comment Card for non-successful cases ,   TAC Comment Card for Successful Cases ,   TIC Annual Survey ,   TIC automated phone survey ,   Website feedback survey

---

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Changing Forms

Short Statement: The program changes and adjustments are due to changes in forms and new estimates of respondents/responses. See Question 15 of supporting statement for more details.

---

Annual Cost to Federal Government: $62,800

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/31/2009

---