Updated College.gov Survey Clean

college.gov Suvey 10-22 clean1.doc

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Updated College.gov Survey Clean

OMB: 1845-0045

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College.gov Online Web Site Survey

Version 3, October 21, 2008



college.gov would like feedback on your site experience.


Please answer a few brief survey questions below. Your input will help guide the future development of college.gov, and your answers will remain anonymous. The survey will take approximately 5 minutes to complete.


  1. Which of the following best describes you?

 High school student

 College student

 Adult student

 Parent/Family Member of a student  

 Teacher/Counselor

 Financial Aid Administrator

 Other, please specify_____________________


  1. What is the reason for your visit today? (select all that apply)

 Doing research for myself

 Doing research for my child/student

 Learn more about the steps to take to get to college

 Learn about financial aid for college

 Checking out the site/evaluating resource

 Other, please specify_________________


  1. Were you able to complete your task today?

 Yes → skip to question 5

 No → proceed to question 4


  1. If you were not able to complete your task, why not? (select all that apply)

 Could not locate the information I was seeking

 Site was confusing/hard to navigate

 Did not find information helpful to me

 Did not find anything new or valuable to me

 Need more time to review the site/Need to come back later

 Other, please specify _____________________________


  1. How valuable did you find the information contained in college.gov?

 Very valuable – I learned something new today!

 Somewhat valuable – it reiterated information I already knew

 Not valuable – I didn’t find anything new or interesting here


  1. What additional information or features would you like to see on college.gov? (select all that apply)

 Ability to create a profile on college.gov

 Ability to login and save information

 Ability to link my activity on college.gov to my profile on Facebook. MySpace, BeBo, etc.

 Ability to upload content I created

 Information for adult students

 Ability to read and listen to the site in Spanish

 Other, please specify ___________________________________


  1. Who would you recommend college.gov to? (select all that apply)

 My friends

 My parents/family members

 My teachers/counselor

 My students

 My child

 My colleagues/co-workers

 Other, please specify ____________________________________ I would not recommend college.gov (please indicate why) _____________________


  1. Do you have any further comments about your college.gov experience?




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File Typeapplication/msword
File TitleCollege
Authortina.pemberton
Last Modified Byjames.hyler
File Modified2008-10-29
File Created2008-10-29

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