OMB.report

Federal forms, ICRs, and supporting documents

OMB control number

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

OMB 1845-0045 · ED/FSA.

OMB 1845-0045

The Higher Education Amendments of 1998 established Federal Student Aid (FSA) as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to students and other participants in the student financial assistance programs authorized under title IV of the Higher Education Act of 1965, as amended, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. Requirements of the legislation establish an on-going need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes. The use of customer surveys and focus groups allows FSA to gather that information from the affected parties in a timely manner to improve communications with our product users.

The latest form for Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan expires 2029-02-28 and is listed under ICR 202508-1845-008.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
DocumentType
TISB - FY 26 Webinar Survey Update.docxSupplementary Document
TISB - FY 26 Webinar Survey Update.docx Supplementary Document
TISB - FY 26 LMS Survey Update.docxSupplementary Document
TISB - FY 26 LMS Survey Update.docx Supplementary Document
TISB - FY 26 Fundamentals and PP Survey Update.docxSupplementary Document
TISB - FY 26 Fundamentals and PP Survey Update.docx Supplementary Document
TISB - FY 26 Conference Survey Update.docxSupplementary Document
TISB - FY 26 Conference Survey Update.docx Supplementary Document
Survey Updates Combined_1845-0045.pdfSupplementary Document
Survey Updates Combined_1845-0045.pdf Supplementary Document
Supporting Statement Part B_1845-0045.docxSupporting Statement B
Supporting Statement Part B_1845-0045.docxSupporting Statement B
Supporting Statement A_30d_1845-0045.docxSupporting Statement A
Supporting Statement A_30d_1845-0045.docxSupporting Statement A
Customer Satisfaction Surveys- Post-contact FPS Help Desk (Public) Other-Survey
Customer Satisfaction Surveys- Post-contact FPS Help Desk (Private) Other-FPS Help Desk Survey Question Bank_1845-0045

All Historical Document Collections

Historical document collections
ReferenceFilingReceivedConcludedAction
202508-1845-008 Revision of a currently approved collection 2025-12-01 Approved without change
202208-1845-004 Extension without change of a currently approved collection 2022-11-28 Approved with change
202109-1845-002 No material or nonsubstantive change to a currently approved collection 2021-09-02 Approved without change
202104-1845-001 No material or nonsubstantive change to a currently approved collection 2021-04-14 Approved without change
201909-1845-009 Revision of a currently approved collection 2019-09-26 Approved without change
201906-1845-005 Revision of a currently approved collection 2019-08-26 Withdrawn and continue
201605-1845-002 Extension without change of a currently approved collection 2016-08-22 Approved without change
201510-1845-012 No material or nonsubstantive change to a currently approved collection 2015-10-07 Approved without change
201306-1845-004 Revision of a currently approved collection 2013-06-27 Approved without change
201305-1845-002 No material or nonsubstantive change to a currently approved collection 2013-05-20 Approved without change
201004-1845-005 Revision of a currently approved collection 2010-04-21 Approved without change
201004-1845-002 No material or nonsubstantive change to a currently approved collection 2010-04-14 Approved without change
201002-1845-004 No material or nonsubstantive change to a currently approved collection 2010-02-22 Approved without change
200910-1845-004 No material or nonsubstantive change to a currently approved collection 2009-10-19 Approved without change
200908-1845-003 No material or nonsubstantive change to a currently approved collection 2009-08-14 Approved without change
200908-1845-001 No material or nonsubstantive change to a currently approved collection 2009-08-03 Approved without change
200906-1845-001 No material or nonsubstantive change to a currently approved collection 2009-06-04 Approved without change
200904-1845-005 No material or nonsubstantive change to a currently approved collection 2009-05-04 Approved without change
200903-1845-001 No material or nonsubstantive change to a currently approved collection 2009-03-03 Approved without change
200810-1845-012 No material or nonsubstantive change to a currently approved collection 2008-10-29 Approved without change
200807-1845-002 No material or nonsubstantive change to a currently approved collection 2008-07-17 Approved without change
200710-1845-005 Revision of a currently approved collection 2007-10-26 Withdrawn and continue
200705-1845-001 Revision of a currently approved collection 2007-05-02 Approved without change
200702-1845-001 Extension without change of a currently approved collection 2007-02-13 Approved with change
200401-1845-002 Revision of a currently approved collection 2004-01-29 Approved without change
200011-1845-001 New collection (Request for a new OMB Control Number) 2000-11-27 Approved without change

OMB Details

Customer Satisfaction Surveys- Post-contact FPS Help Desk (Private)

Federal Enterprise Architecture: Education - Higher Education