Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

The Higher Education Amendments of 1998 established Federal Student Aid (FSA) as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to student and other participants in the student financial assistance programs authorized under title IV of the Higher Education Act of 1965, as amended, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislation's requires establish an on-going need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes. The use of customer surveys and focus groups allows FSA to gather that information from the affected parties in a timely manner so as to improve communications with our product users.

The latest form for Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan expires 2022-11-30 and can be found here.

Course Evaluations for Federal Training Officers Training Events

Federal Enterprise Architecture: Education - Higher Education