Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
2008 FFEL Servicing Questionnaire	Form and Instruction	New	Available
2008 Federal Student Aid Awareness Survey	Form and Instruction	New	Available
Tools for Schools Training	Form and Instruction	New	Available
Documentation Generic Clearance Customer Service Satisfaction	Form and Instruction	New	Available
Federal Student Aod FAFSA on the Web Tracker	Form and Instruction	New	Available
Annual Direct Loan School Customer Satisfaction Survey	Form and Instruction	New	Repair queued
FSA Generic Clearance Template.doc	Supplementary Document	Uploaded 2007-04-24	Available
FW OMB comments on FSA generic clearance master plan (1845-0045).htm	Supplementary Document	Uploaded 2007-04-24	Available
Appendix A FY 2006 - 2007.XLS	Supplementary Document	Uploaded 2007-02-13	Available
Part B Supp Statement Generic clearance 1845-0045.doc	Supporting Statement B	Uploaded 0000-00-00	Available
Part A Supp Statement Generic Clearance 1845-0045.doc	Supporting Statement A	Uploaded 0000-00-00	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
185061	FFEL Borrower Servicing Survey	Form and Instruction	New	2008 FFEL Servicing Questionnaire
184614	Student Aid Awareness and Applicant Services	Other-survey	New
184393	2008 Federal Student Aid Awareness Survey (KM)	Form and Instruction	New	2008 Federal Student Aid Awareness Survey
184042	Annual Direct Loan School Customer Satisfaction Web Survey	Other-customer survey	New
183808	Holly Langer Evans-Tools for Schools Training	Form and Instruction	New	Tools for Schools Training
183808	Holly Langer Evans-Tools for Schools Training	Other-PRA Burden Statement	New
183802	Loan Choice for FFEL Borrowers Survey	Form and Instruction	New	Documentation Generic Clearance Customer Service Satisfaction
182697	FAFSA On The Web Tracker Survey	Form and Instruction	New	Federal Student Aod FAFSA on the Web Tracker
182028	Training and Follow-up Customer Satisfaction Survey	Other-customer surveys	New
179967	Generic Customer Survey : 2007 Annual Direct Loan School Customer Satisfaction Survey	Form and Instruction	New	Annual Direct Loan School Customer Satisfaction Survey

ICR Details

OMB Control No: 1845-0045	ICR Reference No: 200705-1845-001
Status: Historical Active	Previous ICR Reference No: 200702-1845-001
Agency/Subagency: ED/FSA	Agency Tracking No: 3241
Title: Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/22/2007
Retrieve Notice of Action (NOA)	Date Received in OIRA: 05/02/2007
Terms of Clearance: OMB approves this generic request, as it fixes a technical problem with the previous submission to ROCIS. The next submission of a generic survey request will be submitted as a "generic" IC request and not as a revision to the entire package. The previous terms of clearance (pasted below) still apply to this collection. This generic clearance for ED/ FSA customer satisfaction focus groups and surveys is approved under the following conditions: 1) FSA shall use the generic clearance to collect customer satisfaction data (via surveys, focus groups or software usability testing sessions) where the agency seeks to gather information for general service improvement, not for publication or for the purpose of informing significant policy or resource allocation decisions. 2) Focus groups should be of limited size and scope. 3) For individual surveys or focus groups, FSA shall submit a generic clearance request in ROCIS along with an abbreviated supporting statement in the template agreed to by OMB and Education. This statement shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rate, justification for incentive, estimated burden. 4) OMB will respond with clearance or questions within 10 working days.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2010	36 Months From Approved	04/30/2010
Responses	15,300	0	15,300
Time Burden (Hours)	8,400	0	8,400
Cost Burden (Dollars)	0	0	0

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Abstract: The Higher Education Amendments of 1998 established Federal Student Aid as the Government's first Performance-Based Organization (PBO). That legislation specifies that one purpose of the PBO is to improve program services and processes for students and other participants in the student financial assistance programs. This requirement establishes an ongoing need for FSA to be engaged in an interactive process of collecting information and using it to improve the delivery of federal student financial assistance.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 75512	12/12/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 6718	02/13/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 9

table that charts list of burden

IC Title	Form No.	Form Name
2008 Federal Student Aid Awareness Survey (KM)	N/A	2008 Federal Student Aid Awareness Survey
Annual Direct Loan School Customer Satisfaction Web Survey
FAFSA On The Web Tracker Survey	N/A	Federal Student Aod FAFSA on the Web Tracker
FFEL Borrower Servicing Survey	N/A	2008 FFEL Servicing Questionnaire
Generic Customer Survey : 2007 Annual Direct Loan School Customer Satisfaction Survey	N/A	Annual Direct Loan School Customer Satisfaction Survey
Holly Langer Evans-Tools for Schools Training	N/A	Tools for Schools Training
Loan Choice for FFEL Borrowers Survey	na	Documentation Generic Clearance Customer Service Satisfaction
Student Aid Awareness and Applicant Services
Training and Follow-up Customer Satisfaction Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	15,300	15,300	0	0	0	0
Annual Time Burden (Hours)	8,400	8,400	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $794,650

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/02/2007

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