Tools for Schools Training

DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SERVICE SATISFACTION COLLECTIONS

TITLE OF INFORMATION COLLECTION: Tools for School Training

X SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING

DESCRIPTION OF THIS SPECIFIC COLLECTION:

The School Out Reach Division, Quality Assurance Program of the Office of Federal Student Aid requests clearance for a customer survey, which will be emailed to institutions of higher education that attend FSA’s on-line Micro Soft Live Meeting (MLM) training.

The purpose of this survey is to determine what federal financial aid program training will best meet client schools needs during the next year and how that training should be packaged and delivered, based upon their needs and expectations. Title IV eligible schools vary greatly in resources, organization, range and depth of Title IV program administration experience. These differences extend to student demographics, staff knowledge as well as their participation in the various federal student aid programs. These factors greatly influence the kind of training experiences they want and need from us.

As a result of prior surveys we have identified the need to survey our participating institutions in the following two areas:

1. Training Satisfaction Survey of Individual tools

2. Longitudinal Survey of Satisfaction with Overall Training Offerings.

This survey, Tools for Schools Training, is designed to provide more depth of knowledge as to specific training topics but designed in a more generic structure so it can be used for other training designed by the Quality Assurance Team. This survey attempts to provide quality questions that can be used for various training sessions. It is very similar to the previous survey approved with only minor changes to make it generic. This survey has been attached for your review and will be made available using Zoomerang.

AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE

No payments are planned

BURDEN HOUR COMPUTATION:

Category of Respondent	No. of Respondents	Participation Time	Burden
Survey 1	Approximately 300 participants attending session on ISIR Analysis Tool, Demo Site, Quality Assurance or FSA Assessment Training	5 -7 minutes	30 hrs
Totals			30 hrs.

BURDEN COST COMPUTATION

Category of Respondent	No. of Respondents	Hourly Rate	Response Time	Total
Federal staff time for survey is the only incurred cost		$45.00 hourly rate	5 hours	$225
Totals		$45.00 hourly rate	5 hours	$225

STATISTICAL INFORMATION

The survey’s purpose is to determine what schools need to maximize the use of FSA tools (e.g. ISIR Analysis Tool or the FSA Assessments). Each area of training we provide is composed of multiple content areas within a given topic. This survey is designed to elicit the exact nature of the perceived training deficit identified. We will analyze the surveys of all institutions attending training. We will evaluate the results to determine if survey responses are affected.

NAME OF CONTACT PERSON: Holly Langer-Evans

TELEPHONE NUMBER: 617 289 0136

MAILING LOCATION: 33 Arch Street, Boston, MA 02110 – 10^th Floor

ED DEPARTMENT, OFFICE, DIVISION, BRANCH: Federal Student Aid, Business Operations, School Services and Training Channel, School Outreach Division, Quality Assurance Program Team

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