Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
TISB - FY 26 Webinar Survey Update.docx	Supplementary Document	Uploaded 2025-08-21	Available
TISB - FY 26 Webinar Survey Update.docx	Supplementary Document	Uploaded 2025-08-21	Repair queued
TISB - FY 26 LMS Survey Update.docx	Supplementary Document	Uploaded 2025-08-21	Available
TISB - FY 26 LMS Survey Update.docx	Supplementary Document	Uploaded 2025-08-21	Repair queued
TISB - FY 26 Fundamentals and PP Survey Update.docx	Supplementary Document	Uploaded 2025-08-21	Available
TISB - FY 26 Fundamentals and PP Survey Update.docx	Supplementary Document	Uploaded 2025-08-21	Missing upstream
TISB - FY 26 Conference Survey Update.docx	Supplementary Document	Uploaded 2025-08-21	Available
TISB - FY 26 Conference Survey Update.docx	Supplementary Document	Uploaded 2025-08-21	Missing upstream
Survey Updates Combined_1845-0045.pdf	Supplementary Document	Uploaded 2025-08-21	Available
Survey Updates Combined_1845-0045.pdf	Supplementary Document	Uploaded 2025-08-21	Repair queued
Supporting Statement Part B_1845-0045.docx	Supporting Statement B	Uploaded 2025-08-21	Available
Supporting Statement Part B_1845-0045.docx	Supporting Statement B	Uploaded 2025-08-21	Repair queued
Supporting Statement A_30d_1845-0045.docx	Supporting Statement A	Uploaded 2025-11-20	Available
Supporting Statement A_30d_1845-0045.docx	Supporting Statement A	Uploaded 2025-11-20	Missing upstream

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
279457	Customer Satisfaction Surveys- Post-contact FPS Help Desk (Public)	Other-Survey	New
279453	Customer Satisfaction Surveys- Post-contact FPS Help Desk (Private)	Other-FPS Help Desk Survey Question Bank_1845-0045	New

ICR Details

OMB Control No: 1845-0045	ICR Reference No: 202508-1845-008
Status: Active	Previous ICR Reference No: 202208-1845-004
Agency/Subagency: ED/FSA	Agency Tracking No: ED-2025-SCC-0547
Title: Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/25/2026
Retrieve Notice of Action (NOA)	Date Received in OIRA: 12/01/2025
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2029	36 Months From Approved	02/28/2026
Responses	8,050,000	0	8,050,000
Time Burden (Hours)	400,000	0	400,000
Cost Burden (Dollars)	0	0	0

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Abstract: The Higher Education Amendments of 1998 established Federal Student Aid (FSA) as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to students and other participants in the student financial assistance programs authorized under title IV of the Higher Education Act of 1965, as amended, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. Requirements of the legislation establish an on-going need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes. The use of customer surveys and focus groups allows FSA to gather that information from the affected parties in a timely manner to improve communications with our product users.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 41551	08/26/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 54323	11/26/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

table that charts list of burden

IC Title	Form No.	Form Name
Customer Satisfaction Surveys- Post-contact FPS Help Desk (Private)
Customer Satisfaction Surveys- Post-contact FPS Help Desk (Public)

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	8,050,000	8,050,000	0	0	0	0
Annual Time Burden (Hours)	400,000	400,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $190,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/01/2025

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