Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

ICR 201510-1845-012

OMB: 1845-0045

Federal Form Document

Forms and Documents
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Justification for No Material/Nonsubstantive Change
2015-10-07
Supporting Statement B
2013-04-08
Supplementary Document
2013-06-25
Supplementary Document
2013-04-12
Supporting Statement A
2013-06-27
IC Document Collections
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222510 New
222481 New
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209266 Unchanged
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ICR Details
1845-0045 201510-1845-012
Historical Active 201306-1845-004
ED/FSA
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 10/15/2015
Retrieve Notice of Action (NOA) 10/07/2015
  Inventory as of this Action Requested Previously Approved
08/31/2016 08/31/2016 08/31/2016
200,000 0 105,300
45,000 0 24,458
0 0 0

The Higher Education Amendments of 1998 established Federal Student Aid (FSA)as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to students and other participants in the student financial assistance programs authorized under title IV, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislation's requirements establish an ongoing need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes.

US Code: 20 USC 1070 Name of Law: Higher Education Amendments of 1965, as amended
  
None

Not associated with rulemaking

  78 FR 21919 04/12/2013
78 FR 38019 06/25/2013
No

60
IC Title Form No. Form Name
Content Delivery Research Online Survey N/A Content Delivery Search Online Survey
Financial Aid Toolkit Page Feedback Tile
Borrower Message Testing Online Survey
Gainful Employment Focus Groups - Students, For Profit and Public Institutions
MSURSD Risk Management Survey
FSA Servicer Survey Questionnaire - Borrowers
FSA Video Focus Groups
Multimedia Research On-line Survey
Research and Evaluation - Education Policy Changes survey and phone interviews NA NA
Experimental Sites Initiative (ESI) Experiment #6 Survey
School Partners Survey
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Generation Z On-Line Survey
Content Delivery In-Person Focus Group
Direct Customer Survey
Borrower in Default Surveys
Experimental Sites Initiative (ESI) Experiment #5 Survey
Experimental Sites Initiative (ESI) Experiment #4 Survey
FOTW Survey 2016 NA 2016 FOTW survey
Homepage Redesign Focus Group Research
Multimedia Testing Focus Group (videos and infographics)
Data Collection for PEP Participant Baseline Report
Financial Aid Toolkit Website Evaluation Online Survey and Online Focus Group
Partner Reporting/Feedback
Ombudsman Survey
Financial Aid Toolkit Website Survey
Data Collection for PEP Phase III Reports (Focus Groups)
Video Research Focus Group Research N/A Final TO13 Video Evaluation FG exercise
Train the Trainer Survey N/A Survey for Train the Trainers
Salesforce Contact Information Survey
2016 Borrower In School Survey
MSURSD Outreach Event Survey N/A MSURSD Survey 110514
2013 FSA Training Conference Overall Evaluation
Financial Aid Toolkit survey
Potential Adult Student Focus Group Research N/A Final Adult Student Focus Groups Laddering Exercise 2016-01-11
FAFSA on the Web Survey (FOTW) NA NA
Borrower In-Grace Survey N/A Borrower In-Grace Survey
Borrowers in Delinquency/Default Surveys
Pell Grant Experiments School Satisfaction Survey 1845-0045 Pell Grant Experiments School Satisfaction Survey
Borrower Message Testing
Repayment Direct Customer Survey
Peer Survey NA Survey for Peers 2015
Leadership and Management Seminar Audience Expansion and Content/Delivery Approach Update Survey
Data Collection for PEP Participant Phase II Report
Website Usability Study Interview
PEP Baseline Report Follow-Up Interviews
Federal Student Aid Information Center (FSAIC) Customer Satisfaction Survey
Borrower in Delinquency Survey
Video Testing Online Survey 2016 N/A Video Testing Online Survey 2016
Quality Assurance (QA) Program Close Out Survey
Data Collection for PEP Participant Baseline Report
2015 FAFSA on the Web Survey
Generation Z In-person Focus Group
FSA Borrower in Income-Driven Repayment Plans Customer Satisfaction Survey N/A FSA Borrower in Income-Driven Repayment Plans Customer Satisfaction Survey
Borrower In-School Survey
MSURSD Financial Literacy Focus Group
Ease of Doing Business with FSA - School Partners Survey N/A School Partners Survey
Ombudsman Survey
Potential Adult Student On-line Survey NA NA
Experimental Sites Initiative (ESI) Experiment #3 Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 200,000 105,300 0 0 94,700 0
Annual Time Burden (Hours) 45,000 24,458 0 0 20,542 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
This is a request for additional hours and respondents to cover the increased use of the generic customer service focus group and survey options. There have been changes to collection methodology that allows for a greater number of respondents and hours used. Additionally, there have been focus groups and surveys that meet the criteria for the generic clearance package use that were not anticipated at the time of the previous renewal.

$190
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Beth Grebeldinger 202 708-8242

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/07/2015


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