Federal Student Aid Information Center (FSAIC) Customer Satisfaction Survey

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1845-0045 can be found here:

Documents and Forms

Document Name Document Type
Chat Survey.docx Other-Chat Survey
Email Survey.docx Other-Email Survey
FSAIC Telephone Survey (CE).docx Other-Telephone Survey
Postal Survey.docx Other-Postal Survey
Template for Generic Customer Survey - FSAIC Customer Satisfaction Survey.doc Revision Generic Template IC Document

Information Collection (IC) Details

IC Title:	Federal Student Aid Information Center (FSAIC) Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Chat Survey	Chat Survey.docx	Yes	Yes	Fillable Fileable
Other-Email Survey	Email Survey.docx	Yes	Yes	Fillable Fileable
Other-Telephone Survey	FSAIC Telephone Survey (CE).docx	Yes	Yes	Fillable Fileable
Other-Postal Survey	Postal Survey.docx	Yes	Yes	Fillable Fileable

Line of Business: Education

Subfunction: Higher Education

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 108,912	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	108,912	108,912
Annual IC Time Burden (Hours)	5,446	5,446
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Revision Generic Template	Template for Generic Customer Survey - FSAIC Customer Satisfaction Survey.doc	12/18/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.