Information Collection

Federal Student Aid Information Center (FSAIC) Customer Satisfaction Survey

IC 219347 under ICR 201510-1845-012 · OMB 1845-0045.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1845-0045 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Chat Survey.docx	Other-Chat Survey
Email Survey.docx	Other-Email Survey
FSAIC Telephone Survey (CE).docx	Other-Telephone Survey
Postal Survey.docx	Other-Postal Survey
Template for Generic Customer Survey - FSAIC Customer Satisfaction Survey.doc Revision Generic Template	IC Document

IC Title:

Federal Student Aid Information Center (FSAIC) Customer Satisfaction Survey

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Chat Survey	Chat Survey.docx	Yes	Yes	Fillable Fileable
Other-Email Survey	Email Survey.docx	Yes	Yes	Fillable Fileable
Other-Telephone Survey	FSAIC Telephone Survey (CE).docx	Yes	Yes	Fillable Fileable
Other-Postal Survey	Postal Survey.docx	Yes	Yes	Fillable Fileable

Line of Business: Education

Subfunction: Higher Education

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 108,912

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	108,912	108,912
Annual IC Time Burden (Hours)	5,446	5,446
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Revision Generic Template	Template for Generic Customer Survey - FSAIC Customer Satisfaction Survey.doc	12/18/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.