FSA Servicer Survey Questionnaire - Borrowers

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1845-0045 can be found here:

Documents and Forms

Document Name Document Type
MSS - Borrowers Survey_Questionnaire_2015-09-22b clean.doc Other-Borrowers Survey Questionnaire
ChangeTemplate for Generic Customer Survey FSA Multiple Servicer Survey rev2.doc Change Gen IC Template IC Document

Information Collection (IC) Details

IC Title:	FSA Servicer Survey Questionnaire - Borrowers	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Borrowers Survey Questionnaire			MSS - Borrowers Survey_Questionnaire_2015-09-22b clean.doc		Yes	Yes	Fillable Fileable

Line of Business: Education

Subfunction: Higher Education

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 27,600	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	27,600	27,600
Annual IC Time Burden (Hours)	4,600	4,600
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Change Gen IC Template	ChangeTemplate for Generic Customer Survey FSA Multiple Servicer Survey rev2.doc	10/15/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.