Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Forms and Documents

Document	Type	Status	Availability
Multiple Servicers Satisfaction Survey	Form	Unchanged	Repair queued
Social Media Survey V.52	Form and Instruction	Unchanged	Repair queued
Defaulted Questionnaire	Form and Instruction	Unchanged	Repair queued
Fall Conference Evaluation	Form	Unchanged	Repair queued
Editorial Services Customer Satisfaction Survey	Form	Unchanged	Available
Quality Assurance Program	Form and Instruction	Unchanged	Available
College.Gov Online Survey	Form and Instruction	Modified	Available
EDExpress Use Survey 2008	Form and Instruction	Unchanged	Repair queued
2008 Federal Student Aid Awareness Survey Long Beach	Form and Instruction	Unchanged	Available
In-School Aided Survey	Form and Instruction	Unchanged	Repair queued
FFEL Borrower Servicing Survey	Form and Instruction	Unchanged	Repair queued
Student Aid Awareness and Applicant Services	Form and Instruction	Unchanged	Available
2008 Federal Student Aid Awareness Survey	Form and Instruction	Unchanged	Available
Annual Direct Loan School Customer Satisfaction Web Survey	Form and Instruction	Unchanged	Available
Holly Langer Evans-Tools for Schools Training	Form and Instruction	Unchanged	Available
Loan Choice for FFEL Borrowers Survey	Form and Instruction	Unchanged	Available
FAFSA On The Web Tracker Survey	Form and Instruction	Unchanged	Available
Training and Follow-up Customer Satisfaction Survey	Form and Instruction	Unchanged	Available
Generic Customer Survey 2007	Form and Instruction	Unchanged	Available
Att_Change Sheet.2010collegegov.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2010-04-14	Available
Att_Change Sheet - tony 2009 fotw.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2009-10-19	Available
Att_Change Sheet.Rebecca Alcorn Long Beach 2009.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2009-08-14	Available
Change Sheet Mark Gerhard 2009 2.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2009-08-03	Repair queued
Att_OMB-1 Change Worksheet.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2009-06-04	Available
1845-0045v36Change Sheet.Mark Gerhard 2009.1.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2009-05-04	Repair queued
Att_Change Sheet Feb25college.gov.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2009-03-03	Available
college.gov Suvey 10-22 clean1.doc	Supplementary Document	Uploaded 2008-10-29	Available
college.gov Suvey 10-22 clean1.doc	Supplementary Document	Uploaded 2008-10-29	Available
college.gov Change Sheet Oct23.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2008-10-29	Repair queued
1845-0020 v42 clean updated Suvey2008-06-06%20[1].doc	Supplementary Document	Uploaded 2008-07-17	Available
1845-0045 v42 Survey redlined 2008-06-06[1].doc	Supplementary Document	Uploaded 2008-07-17	Repair queued
1845-0045v42Changesheet.correctedTinaPemberton2[1].doc	Justification for No Material/Nonsubstantive Change	Uploaded 2008-07-17	Available
FSA Generic Clearance Template.doc	Supplementary Document	Uploaded 2007-04-24	Available
FW OMB comments on FSA generic clearance master plan (1845-0045).htm	Supplementary Document	Uploaded 2007-04-24	Available
Appendix A FY 2006 - 2007.XLS	Supplementary Document	Uploaded 2007-02-13	Repair queued
Part B Supp Statement Generic clearance 1845-0045.doc	Supporting Statement B	Uploaded 0000-00-00	Repair queued
Part A Supp Statement Generic Clearance 1845-0045.doc	Supporting Statement A	Uploaded 0000-00-00	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
191146	Multiple Servicers Satisfaction Survey	Form	Unchanged
191074	Social Media Survey V.52	Form and Instruction	Unchanged
190706	Defaulted Questionnaire	Form and Instruction	Unchanged
190474	Fall Conference Evaluation	Form	Unchanged
187896	Editorial Services Customer Satisfaction Survey	Form	Unchanged
187895	Quality Assurance Program	Form and Instruction	Unchanged
187371	College.Gov Online Survey	Form and Instruction	Modified
187370	EDExpress Use Survey 2008	Form and Instruction	Unchanged
187369	2008 Federal Student Aid Awareness Survey Long Beach	Form and Instruction	Unchanged
187368	In-School Aided Survey	Form and Instruction	Unchanged
187367	FFEL Borrower Servicing Survey	Form and Instruction	Unchanged
187366	Student Aid Awareness and Applicant Services	Form and Instruction	Unchanged
187365	2008 Federal Student Aid Awareness Survey	Form and Instruction	Unchanged
187364	Annual Direct Loan School Customer Satisfaction Web Survey	Form and Instruction	Unchanged
187363	Holly Langer Evans-Tools for Schools Training	Form and Instruction	Unchanged
187362	Loan Choice for FFEL Borrowers Survey	Form and Instruction	Unchanged
187361	FAFSA On The Web Tracker Survey	Form and Instruction	Unchanged
187360	Training and Follow-up Customer Satisfaction Survey	Form and Instruction	Unchanged
187359	Generic Customer Survey 2007	Form and Instruction	Unchanged

ICR Details

OMB Control No: 1845-0045	ICR Reference No: 201004-1845-002
Status: Historical Active	Previous ICR Reference No: 201002-1845-004
Agency/Subagency: ED/FSA	Agency Tracking No: 3516
Title: Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/19/2010
	Date Received in OIRA: 04/14/2010
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2010	04/30/2010	04/30/2010
Responses	15,300	0	15,300
Time Burden (Hours)	8,400	0	8,400
Cost Burden (Dollars)	0	0	0

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Abstract: The Higher Education Amendments of 1998 established Federal Student Aid as the Government's first Performance-Based Organization (PBO). That legislation specifies that one purpose of the PBO is to improve program services and processes for students and other participants in the student financial assistance programs. This requirement establishes an ongoing need for FSA to be engaged in an interactive process of collecting information and using it to improve the delivery of federal student financial assistance.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 75512	12/12/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 6718	02/13/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 19

IC Title	Form No.	Form Name
Generic Customer Survey 2007	N/A	Annual Direct Loan School Customer Satisfaction Survey
Editorial Services Customer Satisfaction Survey	N/A	N/A
FFEL Borrower Servicing Survey	N/A	DL Servicing FSA Survey
Multiple Servicers Satisfaction Survey	N/A, N/A	N/A ,   N/A
Defaulted Questionnaire	N/A	Default Survey
2008 Federal Student Aid Awareness Survey	N/A	2008 Federal Student Aid Awareness Survey
Fall Conference Evaluation	N/A, N/A	Evaluation Fall Conference ,   Session Evaluation Fall Conference
In-School Aided Survey	N/A	In-School Aided Suvey
FAFSA On The Web Tracker Survey	N/A	Federal Student FAFSA on the Web Tracker
Student Aid Awareness and Applicant Services	NA	Awareness Applicant Servey
EDExpress Use Survey 2008	N/A	EDExpress Use Survey 2008
2008 Federal Student Aid Awareness Survey Long Beach	N/A	2009 Federal Student Aid Awareness Survey
College.Gov Online Survey	NA	College.gov Survery
Annual Direct Loan School Customer Satisfaction Web Survey	N/A	Annual Direct Loan School Customer Satisfaction Web Survey
Training and Follow-up Customer Satisfaction Survey	NA	TISD Surveys
Loan Choice for FFEL Borrowers Survey	N/A	Documentation Generic Clearance Customer Service Satisfaction
Holly Langer Evans-Tools for Schools Training	NA	Tools for School Training
Quality Assurance Program	NA	Quality Assurance Survey
Social Media Survey V.52	NA	Social Media Use in the Financial Aid Community

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	15,300	15,300	0	0	0	0
Annual Time Burden (Hours)	8,400	8,400	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $794,650

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/14/2010

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