Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Forms and Documents

Document	Type	Status	Availability
List of ongoing and past Gen IC clearance projects 30D filing August 2019.docx	Supplementary Document	Uploaded 2019-09-26	Repair queued
1845-0045 Supporting Statement B June 2019.docx	Supporting Statement B	Uploaded 2019-09-26	Available
1845-0045 Supporting Statement A August 2019.docx	Supporting Statement A	Uploaded 2019-09-26	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
244978	2020 FSA Virtual Training Conference Post-Conference Survey	Other-2020 FSA Virtual Training Conference Post-Conference Surve	New
244914	Virtual Title IV Technical Assistance Survey	Other-Virtual Title IV Technical Assistance Survey	New
244901	Virtual Birds of a Feather Session	Other-Birds of a Feather Survey	New
243460	Student Financial Empowerment Survey	Other-Survey	New
243200	2020 Virtual FSA Training Conference (FSATC) Pre-Conference Survey	Other-Survey	New
242919	Feedback System Customer Service Survey	Other-Feedback System Customer Service Survey	New
242850	myStudentAid App survey questionnaire	Other-myStudentAid App survey questionnaire	New
242828	FAFSA survey questionnaire	Other-FAFSA Survey Questionnaire	New
242562	FSA Strategic Plan FY 2020-2024 Feedback Form V2	Other-FSA Strategic Plan FY 2020-2024 Feedback Form V2	New
242263	School Partners Survey	Other-School Partner Survey	New
240761	2020 In School Survey Form	Other-Survey	New
239421	FSA Strategic Plan Feedback Form 2020	Other-FSA Strategic Plan Feedback Form 2020.1.22	New
238410	Course Evaluations for Federal Training Officers Training Events	Other-Survey	New

ICR Details

OMB Control No: 1845-0045	ICR Reference No: 201909-1845-009
Status: Active	Previous ICR Reference No: 201605-1845-002
Agency/Subagency: ED/FSA	Agency Tracking No:
Title: Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/04/2019
	Date Received in OIRA: 09/26/2019
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2022	36 Months From Approved	11/30/2019
Responses	650,000	0	200,000
Time Burden (Hours)	50,000	0	45,000
Cost Burden (Dollars)	0	0	0

---

Abstract: The Higher Education Amendments of 1998 established Federal Student Aid (FSA) as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to student and other participants in the student financial assistance programs authorized under title IV of the Higher Education Act of 1965, as amended, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislation's requires establish an on-going need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes. The use of customer surveys and focus groups allows FSA to gather that information from the affected parties in a timely manner so as to improve communications with our product users.

---

Authorizing Statute(s): US Code: 20 USC 1070 Name of Law: Higher Education Amendments of 1965, as amended
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 28796	06/20/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 44606	08/23/2019
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 13

IC Title	Form No.	Form Name
FSA Strategic Plan Feedback Form 2020
Student Financial Empowerment Survey
FAFSA survey questionnaire
myStudentAid App survey questionnaire
FSA Strategic Plan FY 2020-2024 Feedback Form V2
2020 Virtual FSA Training Conference (FSATC) Pre-Conference Survey
Feedback System Customer Service Survey
Virtual Birds of a Feather Session
2020 FSA Virtual Training Conference Post-Conference Survey
Course Evaluations for Federal Training Officers Training Events
School Partners Survey
2020 In School Survey Form
Virtual Title IV Technical Assistance Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	650,000	200,000	0	450,000	0	0
Annual Time Burden (Hours)	50,000	45,000	0	5,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a revision of the current collection. FSA requested an additional number of responses and hours 650,000 responses and 50,000 hours will continue to meet the contact needs of the customer satisfaction surveys and focus groups.

---

Annual Cost to Federal Government: $190,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/26/2019

---