Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Forms and Documents

Document Name	Status
East of doing business with FSA - School Partner Survey Form and Instruction	New
Course Evaluations for Federal Training Officers Training Events Form and Instruction	New
Information for Financial Aid Professionals (IFAP) website user survey Form and Instruction	New
Student Specific FAFSA Completion Initiative Survey Form and Instruction	New
2018 School Partners Survey Form and Instruction	New
FSA Partner Email Survey Form and Instruction	New
Borrowers in Grace survey Form and Instruction	New
Quality Assurance Program Participation Close Out Survey Form and Instruction	New
MSURSD Contact Information Survey Request Form and Instruction	New
1845-0045 NASFAA pub commentSigned response Draeger 60 day comment 1845-0045 2016-07-29-112306.pdf Supplementary Document	2016-07-29
1845-0045 NASFAA public comment ED-2016-ICCD-0063-0003-A1.pdf Supplementary Document	2016-07-29
1845-0045 List of ongoing and past Gen IC clearance projects for May 2016 filing.docx Supplementary Document	2016-05-25
1845-0045 Supporting Statement B May 2016.docx Supporting Statement B	2016-07-29
1845-0045 Supporting Statement A July 2016.docx Supporting Statement A	2016-07-29

IC Document Collections

IC ID	Document Title	Status
237608	Course Evaluations for Federal Training Officers Training Events Other-Survey	New
236226	Presidential Symposium Leadership Interest Survey Other-Survey	New
236224	Borrower in Default Survey Other-Survey	New
236223	Borrower in Delinquency Survey Other-Survey	New
235669	Presidential Symposium Leadership Survey Other-Survey	New
235645	East of doing business with FSA - School Partner Survey Form and Instruction	New
234779	Feedback system customer satisfaction survey (formerly the Ombudsman system survey) Other-Feedback System Survey	New
234431	FSA Outreach Presentation Evaluation Other-FSA Outreach Presentation Evaluation	New
234061	FAFSA Usability Study Other-User Interview Guide	New
234056	Course Evaluations for Federal Training Officers Training Events Form and Instruction	New
233478	Information for Financial Aid Professionals (IFAP) website user survey Form and Instruction	New
232719	myStudentAid Mobile App Survey Other-2019-20 mySAsurvey	New
232673	Student Specific FAFSA Completion Initiative Survey Form and Instruction	New
232033	FAFSA Help Topic User Feedback Other-FAFSA Help Feedback Form Text with screen capture	New
231949	SA Borrower in Income-Driven Repayment Plans Customer Satisfaction Survey Other-Borrowers in Income-Driven Repayment Plans	New
231627	2018 School Partners Survey Form and Instruction	New
230477	Borrowers In School Survey Other-2018 In School Survey	New
230177	FSA Partner Email Survey Form and Instruction	New
229466	MSURSD Executive Leadership Conference Information Request Survey Other-Executive Leadership Conference Survey	New
228344	Borrowers in Grace survey Form and Instruction	New
226045	Quality Assurance Program Participation Close Out Survey Form and Instruction	New
225172	MSURSD Contact Information Survey Request Form and Instruction	New
224444	Gainful Employment Focus Groups 2017 Other-ttachment E Slides for Current and Prospective Students	New

ICR Details

OMB Control No: 1845-0045	ICR Reference No: 201605-1845-002
Status: Historical Active	Previous ICR Reference No: 201510-1845-012
Agency/Subagency: ED/FSA	Agency Tracking No:
Title: Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/30/2016
	Date Received in OIRA: 08/22/2016
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2019	36 Months From Approved	09/30/2016
Responses	200,000	0	200,000
Time Burden (Hours)	45,000	0	45,000
Cost Burden (Dollars)	0	0	0

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Abstract: The Higher Education Amendments of 1998 established Federal Student Aid (FSA)as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to students and other participants in the student financial assistance programs authorized under title IV, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislation's requirements establish an ongoing need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes.

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Authorizing Statute(s): US Code: 20 USC 1070 Name of Law: Higher Education Amendments of 1965, as amended
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 33667	05/27/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 51432	08/04/2016
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 23

IC Title	Form No.	Form Name
MSURSD Contact Information Survey Request	N/A	N/A
2018 School Partners Survey	N/A	N/A
SA Borrower in Income-Driven Repayment Plans Customer Satisfaction Survey
Course Evaluations for Federal Training Officers Training Events	N/A	N/A
Borrower in Default Survey
Course Evaluations for Federal Training Officers Training Events
Borrowers in Grace survey	N/A	N/A
FSA Partner Email Survey	N/A	FSA Partner Email Survey 2 16 2018
FAFSA Help Topic User Feedback
Feedback system customer satisfaction survey (formerly the Ombudsman system survey)
Student Specific FAFSA Completion Initiative Survey	N/A	N/A
FSA Outreach Presentation Evaluation
Quality Assurance Program Participation Close Out Survey	N/A	N/A
Borrowers In School Survey
East of doing business with FSA - School Partner Survey	N/A	N/A
myStudentAid Mobile App Survey
Presidential Symposium Leadership Interest Survey
MSURSD Executive Leadership Conference Information Request Survey
Gainful Employment Focus Groups 2017
Information for Financial Aid Professionals (IFAP) website user survey	N/A	N/A
Presidential Symposium Leadership Survey
Borrower in Delinquency Survey
FAFSA Usability Study

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	200,000	200,000	0	0	0	0
Annual Time Burden (Hours)	45,000	45,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $190,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/22/2016

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