Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

ICR 201305-1845-002

OMB: 1845-0045

Federal Form Document

ICR Details
1845-0045 201305-1845-002
Historical Active 201004-1845-005
ED/FSA 4190
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 05/21/2013
Retrieve Notice of Action (NOA) 05/20/2013
  Inventory as of this Action Requested Previously Approved
06/30/2013 06/30/2013 06/30/2013
88,300 0 63,300
19,625 0 13,375
0 0 0

The Higher Education Amendments of 1998 established Federal Student Aid as the first Performance-Based Organization. One purpose of the PBO is to improve service to students and other participants in the student financial assistance programs authorized under title IV, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislation’s requirements establish an ongoing need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes.

US Code: 20 USC 1070 Name of Law: Higher Education Amendments of 1965, as amended
  
None

Not associated with rulemaking

  75 FR 7264 02/16/2010
75 FR 20829 04/21/2010
No

14
IC Title Form No. Form Name
FSA Awareness and Outreach customer experience survey
MSURSD -Enterprise Resource Planning (ERP) System Utilization Survey
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A Financial Partner Data Mart Customer Satisfaction Survey ,   FMS Multiple Surveys-FMS GA ,   FMS Multiple Surveys-FMS Lender ,   FMS Multiple Surveys-FMS State Agencies ,   Customer Sat Survey for Schools Participating in the Quality Assuarance Program ,   High School Students and Parents FSA Customer Sat Survey ,   Common Services for Borrowers Discussion Guide ,   FSAIC Cust Sat Survey (English) ,   FSAIC Cust Sat Survey (Spanish) ,   Direct Loan School Sat Survey ,   CSB Borrower Suvey ,   EDEXpress Basics Customer Sat Survey ,   Federal Student Aid Counselors Customer Sat Survey ,   HERA Training Customer Sat Survey ,   Ombudsman Customer Survey ,   Fundamentals Title IV Admin Customer Sat Survey ,   Technical Track Evaluation Survey ,   School Requirements Survey ,   Training Satisfaction Survey-Longitudinal ,   FOTW Tracker Survey ,   Tools for Schools Training Survey ,   Loan Choice for FFEL Borrowers Survey ,   Federal Student Aid Awareness Survey ,   College.Gov Survey ,   FFEL Borrower Servicing Survey ,   In School Aided Survey ,   Federal Student Aid Awareness Survey-Long Beach ,   EDEXpress User Survey ,   Quality Assuarnces Survey ,   Editorial Services Customer Sat Survey ,   2009 Session Evaluation Fall Conference ,   FSA Default Survey ,   Social Media Use in the FSA Community Survey ,   Students.gov Website Customer Sat Survey ,   Annual Direct Loan School Customer Sat Web Survey
Creative Review Focus Groups
Multiple Servicer Customer Satisfaction Surveys N/A, N/A, N/A 2010 Additional Services Customer Survey-Borrowers ,   2010 Additional Services Customer Survey-FSA and Partners Personnel ,   2010 Additional Services Customer Survey-School Personnel
Online Interviews to Evaluate Website and Social Media Site
Optional Point-of-Service Online Customer Satisfaction Survey
WEBSITE USABILITY TESTING
Ease of Doing Business with FSA-School Partners Quarterly Customer Satisfaction Survey N/A US Department of Education Schools Partners Survey
FSA Communications Messaging Customer Service Survey N/A Department of ED FSA Communications Messaging Survey
Leadership and Management Seminar Evaluation One Leadership and Management Seminar Evaluation
FSA Pubs Focus Group Feedback Guide N/A Topic Guide-Publication Ordering Process Focus Groups
Borrowers in School Survey
Customer Satisfaction Survey for the Quality Assurance Program N/A Quality Assuarnces Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 88,300 63,300 0 0 25,000 0
Annual Time Burden (Hours) 19,625 13,375 0 0 6,250 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The increase in responses and hours is due to increasing the overall totals to allow ED to submit more surveys this fiscal year under this systems clearance.

$794,650
No
No
No
No
No
Uncollected
Colleen McGinnis 202 377-4330

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/20/2013


© 2024 OMB.report | Privacy Policy