The Higher Education Amendments of 1998 established Federal Student Aid as the first Performance-Based Organization. One purpose of the PBO is to improve service to students and other participants in the student financial assistance programs authorized under title IV, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislationÂs requirements establish an ongoing need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes.
US Code:
20 USC 1070
Name of Law: Higher Education Amendments of 1965, as amended
The increase in responses and hours is due to increasing the overall totals to allow ED to submit more surveys this fiscal year under this systems clearance.
$794,650
No
No
No
No
No
Uncollected
Colleen McGinnis 202 377-4330
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
FSA Awareness and Outreach customer experience survey