Information Collection

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

IC 194678 under ICR 201305-1845-002 · OMB 1845-0045.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1845-0045 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan	Form and Instruction
Financial Partner Data Mart Customer Satisfaction Survey Financial Partner Data Mart Cust Sat Survey (02475).doc	Form and Instruction
FMS Multiple Surveys-FMS GA FMS GA Survey (02477).doc	Form and Instruction
FMS Multiple Surveys-FMS Lender FMS Lender Survey (02477).doc	Form and Instruction
FMS Multiple Surveys-FMS State Agencies FMS State Agencies Survey (02477).doc	Form and Instruction
Customer Sat Survey for Schools Participating in the Qua Barbara Mroz Survey (02725).doc	Form and Instruction
High School Students and Parents FSA Customer Sat Survey High School Students Parents Cust Sat Survey (02785).doc	Form and Instruction
Common Services for Borrowers Discussion Guide Common Serv for Borrowers Focus Group Discussion Guide (02871).doc	Form and Instruction
FSAIC Cust Sat Survey (English) FSAIC Survey English (02880).doc	Form and Instruction
FSAIC Cust Sat Survey (Spanish) FSAIC Survey Spanish (02880).doc	Form and Instruction
Direct Loan School Sat Survey Direct Loan School Satisfaction Survey (02947).xls	Form and Instruction
CSB Borrower Suvey CSB Borrower Survey (02962).doc	Form and Instruction
EDEXpress Basics Customer Sat Survey EDExpress Basics cust sat survey (02987).doc	Form and Instruction
Federal Student Aid Counselors Customer Sat Survey FSA Counselors Cust Sat Survey (03070).doc	Form and Instruction
HERA Training Customer Sat Survey HERA Training Cust Sat Survey (03124).doc	Form and Instruction
Ombudsman Customer Survey Ombudsman customer survey (03133).pdf	Form and Instruction
Fundamentals Title IV Admin Customer Sat Survey Fundamentals Title IV Admin Cust Sat Survey (03253).doc	Form and Instruction
Technical Track Evaluation Survey Technical Track Evaluation Survey (03276).doc	Form and Instruction
School Requirements Survey School Requirements Survey (03325).doc	Form and Instruction
Training Satisfaction Survey-Longitudinal Training Sat Longitudinal Survey (03456).doc	Form and Instruction
FOTW Tracker Survey FSA FOTW Tracker Survey (03516).doc	Form and Instruction
Tools for Schools Training Survey Holly Langer Evans Tools for Schools Training Survey (03620).doc	Form and Instruction
Loan Choice for FFEL Borrowers Survey Loan Choice for FFEL Borrowers Suvey (03621).doc	Form and Instruction
Federal Student Aid Awareness Survey Federal Student Aid Awareness Survey (03654).doc	Form and Instruction
College.Gov Survey CollegeGov Survey (03673).doc	Form and Instruction
FFEL Borrower Servicing Survey FFEL borrower servicing survey (03697).pdf	Form and Instruction
In School Aided Survey In School Aided Survey (03781).doc	Form and Instruction
Federal Student Aid Awareness Survey-Long Beach Federal Student Aid Awareness Long Beach Survey (03785).doc	Form and Instruction
EDEXpress User Survey EDExpress User Survey (03805).doc	Form and Instruction
Quality Assuarnces Survey Quality Assurances Survey (03937).docx	Form and Instruction
Editorial Services Customer Sat Survey Editorial Services Cust Sat Survey (03942).doc	Form and Instruction
2009 Session Evaluation Fall Conference 2009 Session Evaluation Fall Conference (04123).pdf	Form and Instruction
FSA Default Survey FSA Default Survey (04136).doc	Form and Instruction
Social Media Use in the FSA Community Survey Social Media Use in the Financial Aid Community Survey (04163).doc	Form and Instruction
Students.gov Website Customer Sat Survey Students.gov Website Customer Satisfaction Survey (02906).ppt	Form and Instruction
Annual Direct Loan School Customer Sat Web Survey Direct Loan School Survey (03638).doc	Form and Instruction

Information Collection (IC) Details

View Information Collection (IC)

IC Title:

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Agency IC Tracking Number:

04190

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	N/A	Financial Partner Data Mart Customer Satisfaction Survey	Financial Partner Data Mart Cust Sat Survey (02475).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	FMS Multiple Surveys-FMS GA	FMS GA Survey (02477).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	FMS Multiple Surveys-FMS Lender	FMS Lender Survey (02477).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	FMS Multiple Surveys-FMS State Agencies	FMS State Agencies Survey (02477).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Customer Sat Survey for Schools Participating in the Quality Assuarance Program	Barbara Mroz Survey (02725).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	High School Students and Parents FSA Customer Sat Survey	High School Students Parents Cust Sat Survey (02785).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Common Services for Borrowers Discussion Guide	Common Serv for Borrowers Focus Group Discussion Guide (02871).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	FSAIC Cust Sat Survey (English)	FSAIC Survey English (02880).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	FSAIC Cust Sat Survey (Spanish)	FSAIC Survey Spanish (02880).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Direct Loan School Sat Survey	Direct Loan School Satisfaction Survey (02947).xls	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	CSB Borrower Suvey	CSB Borrower Survey (02962).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	EDEXpress Basics Customer Sat Survey	EDExpress Basics cust sat survey (02987).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Federal Student Aid Counselors Customer Sat Survey	FSA Counselors Cust Sat Survey (03070).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	HERA Training Customer Sat Survey	HERA Training Cust Sat Survey (03124).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Ombudsman Customer Survey	Ombudsman customer survey (03133).pdf	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Fundamentals Title IV Admin Customer Sat Survey	Fundamentals Title IV Admin Cust Sat Survey (03253).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Technical Track Evaluation Survey	Technical Track Evaluation Survey (03276).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	School Requirements Survey	School Requirements Survey (03325).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Training Satisfaction Survey-Longitudinal	Training Sat Longitudinal Survey (03456).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	FOTW Tracker Survey	FSA FOTW Tracker Survey (03516).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Tools for Schools Training Survey	Holly Langer Evans Tools for Schools Training Survey (03620).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Loan Choice for FFEL Borrowers Survey	Loan Choice for FFEL Borrowers Suvey (03621).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Federal Student Aid Awareness Survey	Federal Student Aid Awareness Survey (03654).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	College.Gov Survey	CollegeGov Survey (03673).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	FFEL Borrower Servicing Survey	FFEL borrower servicing survey (03697).pdf	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	In School Aided Survey	In School Aided Survey (03781).doc	Yes	Yes	Fillable Printable
Form and Instruction	N/A	Federal Student Aid Awareness Survey-Long Beach	Federal Student Aid Awareness Long Beach Survey (03785).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	EDEXpress User Survey	EDExpress User Survey (03805).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Quality Assuarnces Survey	Quality Assurances Survey (03937).docx	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Editorial Services Customer Sat Survey	Editorial Services Cust Sat Survey (03942).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	2009 Session Evaluation Fall Conference	2009 Session Evaluation Fall Conference (04123).pdf	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	FSA Default Survey	FSA Default Survey (04136).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Social Media Use in the FSA Community Survey	Social Media Use in the Financial Aid Community Survey (04163).doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Students.gov Website Customer Sat Survey	Students.gov Website Customer Satisfaction Survey (02906).ppt	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Annual Direct Loan School Customer Sat Web Survey	Direct Loan School Survey (03638).doc	Yes	Yes	Fillable Fileable

Federal Enterprise Architecture Business Reference Module

Line of Business: Education

Subfunction: Elementary, Secondary, and Vocational Education

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 22,896

Number of Respondents for Small Entity: 0

Affected Public: State, Local, and Tribal Governments

Percentage of Respondents Reporting Electronically: 75 %

table that charts list of burden
	Requested	Previously Approved
Annual Number of Responses for this IC	22,896	22,896
Annual IC Time Burden (Hours)	7,874	7,874
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
No associated records found

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.