Federal Student Aid Counselors Customer Sat Survey

FSA For Counselors Survey

We are working to improve the FSA for Counselors Web site and need your help! Please answer the questions below, which should take about 12 minutes. Your answers will be anonymous and will help guide future development of this site.

If you aren’t familiar with our services, you may want to take a few moments to explore FSA for Counselors at www.fsa4counselors.ed.gov before completing the survey. Thank you for your participation.

1. Which most accurately describes you? (Please click here to select an answer)
Elementary School Counselor
Middle/Junior High School Counselor
High School Counselor
TRIO Counselor
GEAR UP Counselor
Independent Counselor
Volunteer/Mentor
Other (Please specify)


2. How did you hear about this Web site? (Please click here to select an answer)
U.S. Department of Education publication
U.S. Department of Education Web site
U.S. Department of Education training/conference
Other training/conference
Colleague
Internet Search
Television/cinema advertisement
Radio ad campaign
Newspaper/magazine ads
Other (Please specify)


3. Would you recommend this Web site to colleagues or other persons who work with students wanting to further their education beyond high school?
Yes
No

4. How often do you visit our site within a 30-day period? (Please select an answer)
This is my first visit
2-5 times
5-10 times
11-15 times
More than 15 times

5. How likely are you to return to this site in the future? (Please select an answer)
Very likely
Somewhat likely
Undecided
Somewhat unlikely
Very unlikely
Will not return (please explain)


6. What was your main reason for visiting our site? (Please select an answer)
Heard about and wanted to see it
Seeking information on federal student aid
Seeking federal student aid publications
Seeking information on the U.S. Department of Education
Seeking information on TRIO programs in my local community
Seeking networking opportunities
Checking for recent announcements
Other(please specify)

7. In general, how satisfied are you with our Web site?

Category	Very Satisfied	Satisfied	Neither satisfied nor dissatisfied	Dissatisfied	Very dissatisfied	Do not use/not applicable
Ease of Navigation
Comments:
Visual Appeal
Comments:
Quality of Information
Comments:
Quantity of Information
Comments:

8. Our goal is to provide useful information and services. Please rate only the sections that you used. Did you find the information you needed? If you did not, please let us know what information you need so that we can enhance our site.

Category	Very Satisfied	Satisfied	Neither satisfied nor dissatisfied	Dissatisfied	Very dissatisfied	Do not use/not applicable
Answering Students Questions
Comments:
Getting the Word Out
Comments:
FAFSA Information
Comments:
Counselor Resources
Comments:
Federal Financial Aid Programs
Comments:
Tax Credits
Comments:
Scholarships
Comments:

9. What did you like most about our Web site?


10. Please tell us ways you think we might improve our Web site by providing your comments and suggestions here. (Please limit your answers in this box to 2000 characters). While we cannot respond to questions you post in the survey, we can respond when you use the appropriate links. General questions: Use this link to Email us if you have questions about student aid in general, or questions/comments about FSA for Counselors Web content. Technical questions: Use this link to Email us if you have technical questions about our Web site (such as a link not working properly).