Fundamentals Title IV Admin Customer Sat Survey

Customer Satisfaction Survey: “Fundamentals of Title IV Administration” Workshop (Chicago, October 23-28, 2006)

You’ve now had three [six] months to use what you learned in the workshop you attended in Chicago. The Department of Education (ED) (Federal Student Aid) would like you to think back and give us your assessment of the workshop and how well it has helped you administer the Title IV programs that your school offers. [add what this will be used for, why this is important]

Paperwork Burden Statement

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. The valid OMB control number for this information collection is 1845-0045 v.33. The time required to complete this information collection is estimated to average _30__minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Education, Washington, D.C. 20202-4651. If you have comments or concerns regarding the status of your individual submission of this form, write directly to: [insert program sponsor/office], U.S. Department of Education, 600 Independence Avenue, S.W., [insert building/room number], Washington, D.C. 20202-xxxx.I do not know who this is.

Your Reflections on the Workshop

1. The Fundamentals of Title IV Administration workshop takes the approach that it is not supposed to fill your head with everything you need to know. Instead, it aims to give you a sense of confidence that you know what resources are available to help you find what you need and that you can start to use the computer-based tools and systems. Please indicate your level of agreement or disagreement with this approach:

__ Strongly disagree __ Disagree __ Undecided __ Agree __ Strongly agree

If you indicated “Agree” or “Strongly agree,” please indicate your satisfaction with how well the philosophy is working:

__ Very dissatisfied __ Dissatisfied __ Undecided __ Satisfied __ Very satisfied

2. Please rate the level of detail at which the workshop (on the whole) covered the Title IV material:

__ Much too basic __ Somewhat basic __ Just right __ Somewhat advanced __ Much too advanced

3. Think about the way the workshop covered the topics — how much time it spent on each one, and at what level of detail it covered them. We’d like your opinions on how well this worked for you. (The time scheduled for each topic appears next to the topic name.) Feel free to refer to your Participant Guide if you need assistance in remembering what was covered under each topic.)

Topic Min.		Amount of time devoted to topic				Level of detail covered
		Too much	About right	Need more	What would you add or leave out?	Too much	About right	Need more	What would you add or leave out?
Laws & Regulations	35
Overview of Programs	60
Apply to Participate (for everyone)	90
Special CEO Breakout	75
Get Ready - Electronics (FAAs)	75
Get Ready - Policies & Procedures	50
Get Ready - Fiscal Obligations	45
Process - Student Eligibility	60
FAFSA	30
Evaluations/Certification/Wrap-Up for CEOs	40
Process - EFC	60
Process - Outputs (SAR/ISIR)	50
Process - Verification	75
Process - Packaging Overview	20
Process - Pell Definitions	40
Process - Pell Calculations	90
Process - Packaging FFEL/DL	60
Process - Package Campus Based/ACG/SMART	30
Process - Overawards	35
Process - Adjustments & Recalculations	35
Process - Professional Judgment	60
Disburse Aid - Disbursements	50
Disburse Aid - Notices & Authorizations	20
Disburse Aid - Credit Balances	30
Disburse Aid - COD Reporting	35
Disburse Aid - Overpayments	30
Student Exits - Exit Counseling & NSDLS Reporting	20
Student Exits - R2T4	70
Create Reports	10

4. How useful was the Federal Student Aid Handbook to you as a learning aid during the workshop? Please indicate your level of satisfaction or dissatisfaction:

__ Extremely dissatisfied __ Dissatisfied __ Undecided __ Satisfied __ Extremely satisfied

4a. If you answered “Extremely dissatisfied” or “Dissatisfied,” please tell us what it would take to improve the Handbook as a learning aid: _________________________________

5. Consider the following aspects of the Handbook. What importance do you place on each of them, for the Handbook to be more useful to you as a learning aid?

Organization of information	__ High	__ Medium	__ Low
Format and presentation	__ High	__ Medium	__ Low
Readability/legibility	__ High	__ Medium	__ Low
Having a subject index	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low

Comments: ___________________________________________________

6. How useful was the Participant Guide to you as a learning aid during the workshop? Please indicate your level of satisfaction or dissatisfaction:

__ Extremely dissatisfied __ Dissatisfied __ Undecided __ Satisfied __ Extremely satisfied

6a. If you answered “Extremely dissatisfied” or “Dissatisfied,” please tell us what it would take to improve the Participant Guide as a learning aid: ____________________________

7. Consider the following aspects of the Participant Guide. What importance do you place on each of them, for the Guide to be more useful to you as a learning aid?

Organization	__ High	__ Medium	__ Low
Format and presentation	__ High	__ Medium	__ Low
Readability/legibility	__ High	__ Medium	__ Low
Answers to exercises in the Guide	__ High	__ Medium	__ Low
More details in the slides	__ High	__ Medium	__ Low
Slides printed larger	__ High	__ Medium	__ Low
Space for your notes next to slides	__ High	__ Medium	__ Low
Tables and figures to illustrate content	__ High	__ Medium	__ Low
References to Handbook page numbers in slides	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low

Comments: ___________________________________________________

8. ED is considering restructuring the workshop. Please tell us how useful the following would be to you.

8a. More hands-on practice, between Monday evening and Friday morning, before and/or after the workshop sessions:

__ Useless __ Not very useful __ Undecided __ Somewhat useful __ Extremely useful

8b. Additional generic Q&A sessions, where each trainer sits with one-fourth of the class and answers questions in more detail:

__ Useless __ Not very useful __ Undecided __ Somewhat useful __ Extremely useful

8c. Program-specific Q&A sessions, where trainers answer attendees’ questions on situations that they have encountered at their schools:

__ Useless __ Not very useful __ Undecided __ Somewhat useful __ Extremely useful

9. If ED adds topics to the workshop, how would you prefer to accommodate the new material?

__ Extend the workshop to include Friday afternoon

__ Drop or reduce other material

__ Both extend the workshop AND drop/reduce other material

9b. If you chose the second or third option above, please tell us what you would drop or reduce. ___________________________________________________________

9c. How useful would you find it to have online supplements to the workshop?

__ Useless __ Not very useful __ Undecided __ Somewhat useful __ Extremely useful

10. How was the amount of the break time?

__ Too much __ About right __ Need more

b. If you chose “need more,” how would you like the breaks structured?

__ Longer breaks __ More frequent breaks __ Both longer AND more frequent breaks

11. Is there anything we haven’t asked that you’d like to tell us about your reflections on the workshop or how it could be improved? _____________________________________

How the Workshop Is Helping You Do Your Job

Now that it’s been a while since you took the workshop, we’d like to get an idea of how well it is has helping you administer your school’s Title IV programs.

12. How useful is the Handbook to you as a reference in doing your Title IV work? Please indicate your level of satisfaction or dissatisfaction:

__ Extremely dissatisfied __ Dissatisfied __ Undecided __ Satisfied __ Extremely satisfied

12a. If you answered “Extremely dissatisfied” or “Dissatisfied,” please tell us what it would take to improve the Handbook as a reference: ___________________________________

13. Consider the following aspects of the Handbook. What importance do you place on each of them, for the Handbook to be more useful to you as a reference?

Organization of information	__ High	__ Medium	__ Low
Format and presentation	__ High	__ Medium	__ Low
Readability/legibility	__ High	__ Medium	__ Low
Having a subject index	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low

Comments: ___________________________________________________

14. How useful is the Participant Guide to you as a reference in doing your Title IV work? Please indicate your level of satisfaction or dissatisfaction:

__ Extremely dissatisfied __ Dissatisfied __ Undecided __ Satisfied __ Extremely satisfied

14a. If you answered “Extremely dissatisfied” or “Dissatisfied,” please tell us what it would take to improve the Participant Guide as a reference: _____________________________

15. Consider the following aspects of the Participant Guide. What importance do you place on each of them, for the Guide to be more useful to you as a reference?

Organization	__ High	__ Medium	__ Low
Format and presentation	__ High	__ Medium	__ Low
Readability/legibility	__ High	__ Medium	__ Low
Answers to exercises in the Guide	__ High	__ Medium	__ Low
More details in the slides	__ High	__ Medium	__ Low
Slides printed larger	__ High	__ Medium	__ Low
Space for your notes next to slides	__ High	__ Medium	__ Low
Tables and figures to illustrate content	__ High	__ Medium	__ Low
References to Handbook page numbers in slides	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low
Other (specify: _________________________)	__ High	__ Medium	__ Low

Comments: ___________________________________________________

16. It has been suggested that the slides be integrated with the rest of the pages in the Participant Guide, so that the materials related to a specific slide come immediately after that slide. How useful would you find this?

__ Useless __ Not very useful __ Undecided __ Somewhat useful __ Extremely useful

17. Please indicate your level of agreement or disagreement with the following statement:

“The workshop’s hands-on demonstrations have helped me make effective use of the online resources and computerized systems.”

__ Strongly disagree __ Disagree __ Undecided __ Agree __ Strongly agree

17a. Comments: ___________________________________________________

18. Please indicate your level of agreement or disagreement with the following statement:

“I have been able to perform my job better because of what I learned in the workshop.”

__ Strongly disagree __ Disagree __ Undecided __ Agree __ Strongly agree

18a. Comments: ___________________________________________________

19. Please indicate your level of agreement or disagreement with the following statement:

“My coworkers have benefited from what I learned in the workshop.”

__ Strongly disagree __ Disagree __ Undecided __ Agree __ Strongly agree

19a. Comments: __________________________________________

20. Are there any Title IV issues that have arisen for you that the workshop did not address?

__ Yes __ No

If Yes, please explain: ___________________________________________

21. Is there anything we haven’t asked that you’d like to tell us about how the workshop is helping you do your job or how it can be improved? ______________________________________________

You and Your School

22. What kind of school do you work for?

    	Four-year or above	Two-year	Less than two-year
    Public
    Private, for-profit
    Private, not-for-profit

23. What is your role in financial aid?

__ CEO/owner

__ Financial Aid Administrator

__ Other (specify: ________)

24. How long had you been in financial aid when you attended the Chicago workshop?

__ Less than 1 month

__ 1-6 months

__ 6 months to 1 year

__ 1-2 years

__ 2-5 years

__ more than 5 years

25. How does your school measure student progress?

__ Credit hours

__ Clock hours

26. Which Title IV programs does your school offer? (Check all that apply.)

__ Direct Stafford Subsidized Loans

__ Direct Stafford Unsubsidized Loans

__ Direct PLUS Loans

__ FFEL Stafford Subsidized Loans

__ FFEL Stafford Unsubsidized Loans

__ FFEL PLUS Loans

__ Pell Grants

__ FSEOG

__ Work-study

__ Perkins Loans

__ ACG

__ SMART Grants

Would you like us to call you to discuss your comments and ideas?
__ yes __ no

If yes, please let us know where and when we may reach you:

Telephone number: ______ - ______ - _________

Best time(s) to call (check all that apply): __ 8am-noon CST __ noon-5pm CST
__ 5-8pm CST __ after 8pm CST

Thank you for your participation in the Fundamentals of Title IV Administration customer satisfaction survey! If you have any questions, please contact UserWorks:

Elizabeth Buie
[email protected]
301.431.0500