Generic Clearance for Federal
Student Aid Customer Satisfaction Surveys and Focus Groups Master
Plan
No
material or nonsubstantive change to a currently approved
collection
No
Regular
09/02/2021
Requested
Previously Approved
11/30/2022
11/30/2022
8,050,000
1,300,000
400,000
150,000
0
0
The Higher Education Amendments of
1998 established Federal Student Aid (FSA) as the first
Performance-Based Organization (PBO). One purpose of the PBO is to
improve service to student and other participants in the student
financial assistance programs authorized under title IV of the
Higher Education Act of 1965, as amended, including making those
programs more understandable to students and their parents. To do
that, FSA has committed to ensuring that all people receive service
that matches or exceeds the best service available in the private
sector. The legislation's requires establish an on-going need for
FSA to be engaged in an interactive process of collecting
information and using it to improve program services and processes.
The use of customer surveys and focus groups allows FSA to gather
that information from the affected parties in a timely manner so as
to improve communications with our product users.
US Code:
20
USC 1070 Name of Law: Higher Education Amendments of 1965, as
amended
This is the request for an
increase in the number of anticipated respondents and burden hours
due to the ongoing effort by Federal Student Aid to have data drive
the interactions with its customers. An increase in the number of
customer surveys is planned and will require these additional
respondent count and burden hours.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
1845-0045 OMB 83C hour increase 2021.pdf
List of ongoing and past Gen IC clearance projects 30D filing August 2019.docx
Campus Re-opening Strategy Fall/Spring 2021/2022 Survey