Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
1845-0045 OMB 83C hour increase 2021.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2021-09-02	Repair queued
1845-0045 OMB 83C Increase Hours 20210405.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2021-04-05	Repair queued
List of ongoing and past Gen IC clearance projects 30D filing August 2019.docx	Supplementary Document	Uploaded 2019-09-26	Repair queued
1845-0045 Supporting Statement B June 2019.docx	Supporting Statement B	Uploaded 2019-09-26	Repair queued
1845-0045 Supporting Statement A August 2019.docx	Supporting Statement A	Uploaded 2019-09-26	Missing upstream

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
256732	Virtual Presidential Leaders Executive Session (PLES)	Other-Survey	New
256466	FSA Multiple Servicer Survey	Other-Multiple Servicer Survey Question Pool	New
256141	Customer Outreach Group (COG) Quality Survey	Other-COG Survey Questions FY22	New
254571	TSID Training Evaluations 2022	Other-LMS Survey Redesign 2022 for OMB	New
253983	Federal Student Aid Stakeholder Survey	Other-FEderal Student Aid Stakeholder Survey 2022 - 2.19.22	New
253568	FSA Strategic Plan FY 2023-2027 Feedback Form	Other-FSA Strategic Plan Feedback Form 05.10.22	New
252619	2022 Presidents and Chancellors Briefing Survey	Other-Survey	New
252359	Ease of doing business with Federal Student Aid (FSA) – School Partners Survey	Other-Survey	New
251921	Virtual Birds of a Feather Session Survey	Other-Survey	New
251003	FSA Multiple Servicer Survey	Other-Survey	New
250809	2022 FSATC Pre Conference Survey	Other-Survey	New
249423	Virtual Presidential Leaders Executive Session (PLES)	Other-Survey	New
249340	2021 FSA Virtual Training Conference Post-Conference Survey	Other-Survey	New
249327	Customer Satisfaction Surveys – Always on and post-transaction	Other-Post Pipe-In Values	New
248358	Campus Re-opening Strategy Fall/Spring 2021/2022 Survey	Other-Survey	Unchanged
247841	Feedback System Customer Satisfaction Survey	Other-Survey	Unchanged
246853	2021 School Partners Survey	Other-Schools Partners Survey	Unchanged
246850	FSA Multiple Service Survey	Other-Multiple Servicer Survey (MSS) Version A	Unchanged
246834	2021 In-School Customer Satisfaction Survey	Other-Survey	Unchanged
246296	2021 FSA Training Conference Pre Conference Non-Govt Registrant Survey	Other-Survey	Unchanged
245963	Session Evaluation Survey	Other-Survey	Unchanged
245770	Natural Disasters Impact Information	Other-Survey	Unchanged
245209	Impact of COVID-19 Institutional Survey	Other-Survey	Unchanged
244978	2020 FSA Virtual Training Conference Post-Conference Survey	Other-2020 FSA Virtual Training Conference Post-Conference Surve	Unchanged
244914	Virtual Title IV Technical Assistance Survey	Other-Virtual Title IV Technical Assistance Survey	Unchanged
244901	Virtual Birds of a Feather Session	Other-Birds of a Feather Survey	Unchanged
243460	Student Financial Empowerment Survey	Other-Survey	Unchanged
243200	2020 Virtual FSA Training Conference (FSATC) Pre-Conference Survey	Other-Survey	Unchanged
242919	Feedback System Customer Service Survey	Other-Feedback System Customer Service Survey	Unchanged
242850	myStudentAid App survey questionnaire	Other-myStudentAid App survey questionnaire	Unchanged
242828	FAFSA survey questionnaire	Other-FAFSA Survey Questionnaire	Unchanged
242562	FSA Strategic Plan FY 2020-2024 Feedback Form V2	Other-FSA Strategic Plan FY 2020-2024 Feedback Form V2	Unchanged
242263	School Partners Survey	Other-School Partner Survey	Unchanged
240761	2020 In School Survey Form	Other-Survey	Unchanged
239421	FSA Strategic Plan Feedback Form 2020	Other-FSA Strategic Plan Feedback Form 2020.1.22	Unchanged
238410	Course Evaluations for Federal Training Officers Training Events	Other-Survey	Unchanged

ICR Details

OMB Control No: 1845-0045	ICR Reference No: 202109-1845-002
Status: Historical Active	Previous ICR Reference No: 202104-1845-001
Agency/Subagency: ED/FSA	Agency Tracking No:
Title: Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/09/2021
Retrieve Notice of Action (NOA)	Date Received in OIRA: 09/02/2021
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2022	11/30/2022	11/30/2022
Responses	8,050,000	0	1,300,000
Time Burden (Hours)	400,000	0	150,000
Cost Burden (Dollars)	0	0	0

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Abstract: The Higher Education Amendments of 1998 established Federal Student Aid (FSA) as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to student and other participants in the student financial assistance programs authorized under title IV of the Higher Education Act of 1965, as amended, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislation's requires establish an on-going need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes. The use of customer surveys and focus groups allows FSA to gather that information from the affected parties in a timely manner so as to improve communications with our product users.

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Authorizing Statute(s): US Code: 20 USC 1070 Name of Law: Higher Education Amendments of 1965, as amended
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 28796	06/20/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 44606	08/23/2019
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 36

table that charts list of burden

IC Title	Form No.	Form Name
2020 FSA Virtual Training Conference Post-Conference Survey
2020 In School Survey Form
2020 Virtual FSA Training Conference (FSATC) Pre-Conference Survey
2021 FSA Training Conference Pre Conference Non-Govt Registrant Survey
2021 FSA Virtual Training Conference Post-Conference Survey
2021 In-School Customer Satisfaction Survey
2021 School Partners Survey
2022 FSATC Pre Conference Survey
2022 Presidents and Chancellors Briefing Survey
Campus Re-opening Strategy Fall/Spring 2021/2022 Survey
Course Evaluations for Federal Training Officers Training Events
Customer Outreach Group (COG) Quality Survey
Customer Satisfaction Surveys – Always on and post-transaction
Ease of doing business with Federal Student Aid (FSA) – School Partners Survey
FAFSA survey questionnaire
FSA Multiple Service Survey
FSA Multiple Servicer Survey
FSA Multiple Servicer Survey
FSA Strategic Plan FY 2020-2024 Feedback Form V2
FSA Strategic Plan FY 2023-2027 Feedback Form
FSA Strategic Plan Feedback Form 2020
Federal Student Aid Stakeholder Survey
Feedback System Customer Satisfaction Survey
Feedback System Customer Service Survey
Impact of COVID-19 Institutional Survey
Natural Disasters Impact Information
School Partners Survey
Session Evaluation Survey
Student Financial Empowerment Survey
TSID Training Evaluations 2022
Virtual Birds of a Feather Session
Virtual Birds of a Feather Session Survey
Virtual Presidential Leaders Executive Session (PLES)
Virtual Presidential Leaders Executive Session (PLES)
Virtual Title IV Technical Assistance Survey
myStudentAid App survey questionnaire

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	8,050,000	1,300,000	0	0	6,750,000	0
Annual Time Burden (Hours)	400,000	150,000	0	0	250,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is the request for an increase in the number of anticipated respondents and burden hours due to the ongoing effort by Federal Student Aid to have data drive the interactions with its customers. An increase in the number of customer surveys is planned and will require these additional respondent count and burden hours.

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Annual Cost to Federal Government: $190,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/02/2021

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