Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

ICR 202109-1845-002

OMB: 1845-0045

Federal Form Document

Forms and Documents
Justification for No Material/Nonsubstantive Change
Justification for No Material/Nonsubstantive Change
Supplementary Document
Supporting Statement B
Supporting Statement A
IC Document Collections
248358 Unchanged
247841 Unchanged
246853 Unchanged
246850 Unchanged
246834 Unchanged
246296 Unchanged
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245209 Unchanged
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ICR Details
1845-0045 202109-1845-002
Received in OIRA 202104-1845-001
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
No material or nonsubstantive change to a currently approved collection   No
Regular 09/02/2021
  Requested Previously Approved
11/30/2022 11/30/2022
8,050,000 1,300,000
400,000 150,000
0 0

The Higher Education Amendments of 1998 established Federal Student Aid (FSA) as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to student and other participants in the student financial assistance programs authorized under title IV of the Higher Education Act of 1965, as amended, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislation's requires establish an on-going need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes. The use of customer surveys and focus groups allows FSA to gather that information from the affected parties in a timely manner so as to improve communications with our product users.

US Code: 20 USC 1070 Name of Law: Higher Education Amendments of 1965, as amended

Not associated with rulemaking

  84 FR 28796 06/20/2019
84 FR 44606 08/23/2019

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 8,050,000 1,300,000 0 0 6,750,000 0
Annual Time Burden (Hours) 400,000 150,000 0 0 250,000 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
This is the request for an increase in the number of anticipated respondents and burden hours due to the ongoing effort by Federal Student Aid to have data drive the interactions with its customers. An increase in the number of customer surveys is planned and will require these additional respondent count and burden hours.

Yes Part B of Supporting Statement
Beth Grebeldinger 202 708-8242


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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