Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
No material or nonsubstantive change to a currently approved collection
No
Regular
09/02/2021
Requested
Previously Approved
11/30/2022
11/30/2022
8,050,000
1,300,000
400,000
150,000
0
0
The Higher Education Amendments of 1998 established Federal Student Aid (FSA) as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to student and other participants in the student financial assistance programs authorized under title IV of the Higher Education Act of 1965, as amended, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislation's requires establish an on-going need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes. The use of customer surveys and focus groups allows FSA to gather that information from the affected parties in a timely manner so as to improve communications with our product users.
US Code:
20 USC 1070
Name of Law: Higher Education Amendments of 1965, as amended
This is the request for an increase in the number of anticipated respondents and burden hours due to the ongoing effort by Federal Student Aid to have data drive the interactions with its customers. An increase in the number of customer surveys is planned and will require these additional respondent count and burden hours.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
1845-0045 OMB 83C hour increase 2021.pdf
List of ongoing and past Gen IC clearance projects 30D filing August 2019.docx
Campus Re-opening Strategy Fall/Spring 2021/2022 Survey