FSA Multiple Service Survey

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1845-0045 can be found here:

Documents and Forms

Document Name Document Type
MSS Survey Version A FINAL.docx Other-Multiple Servicer Survey (MSS)
MSS Survey Version A FINAL.docx Other-Multiple Servicer Survey (MSS)
MSS Survey Version B FINAL.docx Other-Multiple Servicer Survey (MSS)
MSS Survey Version B FINAL.docx Other-Multiple Servicer Survey (MSS)
Template for Generic Customer Survey - FSA Multiple Servicer Survey FINAL.docx Generic Template IC Document
Template for Generic Customer Survey - FSA Multiple Servicer Survey FINAL.docx Generic Template IC Document

Information Collection (IC) Details

IC Title:	FSA Multiple Service Survey	Agency IC Tracking Number:

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Multiple Servicer Survey (MSS) Version A			MSS Survey Version A FINAL.docx		Yes	Yes	Fillable Fileable
Other-Multiple Servicer Survey (MSS) Version B			MSS Survey Version B FINAL.docx		Yes	Yes	Fillable Fileable

Line of Business: Education

Subfunction: Higher Education

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 504,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Previously Approved
Annual Number of Responses for this IC	504,000	504,000
Annual IC Time Burden (Hours)	84,168	84,168
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Generic Template	Template for Generic Customer Survey - FSA Multiple Servicer Survey FINAL.docx	04/15/2021

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.