EDEXpress User Survey

EDExpress Use Survey

In order to assess how the financial aid community uses the EDExpress software to administer the Federal Student Aid Programs, as well as your satisfaction with the current EDExpress products, we are asking you to take a moment to answer the following questions.

Does your school use EDExpress, Direct Loan Tools or Student Status Confirmation Report software in some manner either to send and/or receive data from Federal Student Aid or as an internal tool only for such processes as cash management/ reconciliation? Please check one:

No______ Thank you for your time; there is no need for you to continue.

Yes______ If yes, please continue with this brief survey.

Describe Your School, Your Role, and Your Current Use of EDExpress PC Products

1. My School type is:

_____ Public 4 year

_____ Public 2 year

_____ Private

_____ Proprietary

_____ Vocational/Other

2. Our institution processes financial aid (select one):

_____ in-house, using our own financial aid staff

_____ uses a Third-Party Servicer

_____ Other (insert text box for free-form answers)

3. Our institution reports data for the following number of unique school codes (select one):

_____ 1 unique school code only

_____ Between 2 and 5

_____ Between 6 and 10

_____ Between 11 and 15

_____ Between 16 and 20

4. Aid is disbursed to the following number of students at my institution(s):

_____ 500 or fewer students

_____ 501 to 1,000 students

_____ 1,001 to 2,500 students

_____ 2,501 to 5,000 students

_____ 5,001 to 10,000 students

_____ 10,001 to 20,000 students

_____ Over 20,000 students

5. I use the following EDExpress modules (choose all that apply):

Release 1.0:

_____ Global/Application Processing (to import ISIRs, etc.)

_____ Packaging (to track and/or award financial aid)

Release 2.0:

_____ Pell including ACG and/or National SMART (to originate and disburse

grants)

_____ Direct Loan (to originate and disburse loans)

_____ TEACH (to originate and disburse TEACH grants)

Others:

_____ Direct Loan Tools (to monitor cash, reconcile, rebuild, and/or print SAS)

_____ Student Status Confirmation Report (SSCR to certify borrower enrollment

statuses)

6. I use EDExpress in the following way (select one):

_____ By itself, not in combination with any other system

_____ In combination with a homegrown school system (combo school)

_____ In combination with a vendor-provided system (combo school)

_____ Only as a “translator” to turn my system’s files into XML format

_____ Other (insert text box for free-form answer)

7. My percentage of use of EDExpress is:

_____ 100%, I use EDExpress by itself; I am not a combo school

_____ Is in combination with my homegrown or vendor-provided system (my system) and

As a combo school, my use is approximately (select one):

_____ 90% work done on EDExpress; 10% work done on my system

_____ 50% work done on EDExpress; 50% work done on my system

_____ 10% work done on EDExpress; 90% work done on my system

_____ EDExpress is used for XML formatting only; 100% work done on my

system

8. If you are a Direct Loan school, do you use EDExpress to print Master Promissory Notes (select the answer the most closely represents your process)?

_____ Yes, I use EDExpress to print MPNs

_____ No, COD prints MPNs for students at my school

_____ No, we direct our borrowers to the eMPN web site to print MPNs

_____ No, we use our homegrown or vendor-provided system to print MPNs

_____ N/A, I am not a Direct Loan School

9. My institution’s preferred Web browser is (Choose one of the following):

_____ Internet Explorer

_____ Firefox

_____ Netscape

_____ Other (insert text box for free-form answers)

10. I use the following Operating System most often:

_____ Windows NT

_____ Windows 2000

_____ Windows XP

_____ Vista

_____ Mainframe OS

_____ Other (insert text box for free-form answers)

11. The EDExpress software I use is installed on a (select one):

_____ Standalone PC

_____ Network of 2 to 5 PCs

_____ Network of more than 5 PCs

12. If Federal Student Aid decides to host a focus group to discuss EDExpress issues, would you be interested in participating?

_____ Yes, please send an invitation to my e-mail address (insert text box)

_____ No

13. My satisfaction with Federal Student Aid’s EDExpress PC products can best be described as:

______ Extremely Satisfied

______ Satisfied

______ No Opinion

______ Dissatisfied

______ Extremely Dissatisfied

Please provide comments in the text box below on how these products can be improved, or the current features you find most helpful.

(Insert Text Box for free-form comments)