College.Gov Survey

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

CollegeGov Survey (03673)

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

OMB: 1845-0045

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College.gov Online Web Site Survey

Version 5, March 12, 2010



College.gov would like feedback on your site experience.


Please answer a few brief survey questions below. Your input will help guide the future development of college.gov, and your answers will remain anonymous. The survey will take approximately 5 minutes to complete.


  1. Which of the following best describes you?

 High school student

Middle school student

 College student

 Adult student

 Parent/Family Member of a student  

 Teacher/Counselor

 Financial Aid Administrator

 Other professionals in the education field

 Other, please specify_____________________


  1. What is the reason for your visit today? (select all that apply)

 Doing research for myself

 Doing research for my child/student

 Learn more about the steps to take to get to college

 Learn about financial aid for college

 Checking out the site/evaluating resource

 Other, please specify_________________


  1. Were you able to complete your task today?

 Yes → skip to question 5

 No → proceed to question 4, then skip to question 6


  1. If you were not able to complete your task, why not? (select all that apply)

 Could not locate the information I was seeking

 Site was confusing/hard to navigate

 Did not find information helpful to me

 Did not find anything new or valuable to me

 Need more time to review the site/Need to come back later

 Other, please specify _____________________________


  1. How valuable did you find the information contained in college.gov?

 Very valuable – I learned something new today!

 Some what valuable – it reiterated information I already knew

 Not valuable – I didn’t find anything new or interesting here


  1. If college.gov was not valuable to you, do you feel it is valuable for anyone else?

 Valuable for a fellow classmate or friend

 Valuable for my child or a family member

 Valuable for my students

 I don’t think it’s valuable for anyone


  1. What additional information or features would you like to see on College.gov? (select all that apply)

 Ability to link my activity on College.gov to my social networking profile (Facebook, MySpace, etc.)

 Ability to sign up for e-mail reminders from College.gov

 Information for adult students

Ability to personalize the site based on my year in school

More detailed information on available scholarships and grants

 Ability to meet and connect with other students and share experiences/stories

 Ability to watch more videos on current college students

 Ability to watch more videos of parents/guardians

 Ability to search for schools within college.gov

 Ability to complete the FAFSA on college.gov

 Ability to log in to college.gov with my FAFSA pin#

 Other, please specify ___________________________________


  1. Who would you recommend college.gov to? (select all that apply)

 My friends

 My parents/family members

 My teachers/counselor

 My students

 My child

 My colleagues/co-workers

 Other, please specify ____________________________________

 I would not recommend college.gov (please indicate why) _____________________


  1. How did you find college.gov today? (check all that apply)

 Referred to the site by a friend or family member

 Referred or required to visit the site by teacher or counselor

 Linked from another site (please specify)_________________________________

 Found through a search engine (Google, Yahoo!, etc.)

Through Facebook

 Received materials at my school

 Received materials at a conference

 Saw a TV commercial

 Heard a Radio commercial

 Saw a college.gov banner or poster

 Other, please specify______________


  1. Were there any content areas of the site that you found especially helpful to you, but also seemed difficult to find? If yes, please specify.




11. Do you have any further comments about your college.gov experience?


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File TitleCollege
Authortina.pemberton
Last Modified ByAuthorised User
File Modified2010-09-21
File Created2010-09-21

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