Quality Assuarnces Survey

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

QA Survey (04532)

Customer Satisfaction Survey for the Quality Assurance Program

OMB: 1845-0045

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Public Burden Statement: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. Public reporting burden for this collection of information is estimated to average 30 minutes per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this collection is voluntary (Section 487A of the Higher Education Act (HEA) of 1965, as amended in 1998). Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to the U.S. Department of Education: Anne Tuccillo, 830 First Street, N.E., Room 83G2, Washington, D.C. 20202 or email [email protected] and reference the OMB Control Number 1845-0045 (04532).




1. Name of Institution: Shape1
2. Your School’s OPE ID: Shape2

3. Overall how useful do you find the ISIR Analysis Tool?

Shape3 Very useful
Shape4 Somewhat useful
Shape5 No Opinion
Shape6 Not very useful
Shape7 Not at all useful

4. How useful do you find the Standard Reports available in the ISIR Analysis Tool?

Shape8 Very useful
Shape9 Somewhat useful
Shape10 No Opinion
Shape11 Not very useful
Shape12 Not at all useful

5. How useful do you the find the “Ad hoc” Reports (including Shared Reports) available in the ISIR Analysis Tool

Shape13 Very useful
Shape14 Somewhat useful
Shape15 No Opinion
Shape16 Not very useful
Shape17 Not at all useful

6. When did your school last modify your school verification criteria? Select One
Shape18 Award Year 2010-11
Shape19 Award Year 2009-10
Shape20 Award Year 2008-09
Shape21 Award Year 2007-08
Shape22 Prior to 2007-08 Award Year
Shape23 I am not sure

7. Does your school collect all of the data requested by the Federal verification worksheets for all of the applicants selected for your school’s verification?(Please answer based on your normal school verification efforts, NOT the QA Program random sample.) 

Shape24 Yes
Shape25 No.

8. Does your school collect data not requested by the Federal verification worksheets for some of the applicants selected for your school’s verification?(Please answer based on your normal school verification efforts, NOT the QA Program random sample.) 

Shape26 Yes.
Shape27 No.

9. How many people at your school used the ISIR Analysis Tool during this away year (2009-10)?Shape28



10. Do any of your school’s verification selection criteria use the EFC ISIR field to identify applicants to verify? 

Shape29 Yes ( proceed through 10a-10)
Shape30 No.(skip to 11)

10a. Please indicate how an applicant’s EFC value affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape31 Within a range of values (for example: less than, greater than, between)
Shape32 With a specific value (for example: zero, blank)
Shape33 With values that seems unlikely given the values on other ISIR fields.
Shape34 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape35 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

10b. Indicate the type or types of students that are selected for verification in whole or in part due to their EFC value. (check all that apply)

Shape36 Dependent.
Shape37 Independent



11. Do any of your school’s verification selection criteria use the Parents’ or Student’s Adjusted Gross Income field to identify applicants to verify? 

Shape38 Yes ( proceed through 11a-11c)
Shape39 No.(skip to 12)

11a. Please indicate how an applicant’s Adjusted Gross income value(s) affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape40 Within a range of values (for example: less than, greater than, between)
Shape41 With a specific value (for example: zero, blank)
Shape42 With values that seems unlikely given the values on other ISIR fields.
Shape43 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape44 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

11b. Indicate the type or types of students that are selected for verification in whole or in part due to their Adjusted Gross Income value. (check all that apply)

Shape45 Dependent. (if checked present 11c)
Shape46 Independent

11c. In selecting dependent students, does your school use parent and/or student Adjusted Gross Income information. (check all that apply)

Shape47 Parents’
Shape48 Student’s



12. Do any of your school’s verification selection criteria use any of the “Income from Work” fields to identify applicants to verify? 

Shape49 Yes ( proceed through 12a-12c)
Shape50 No.(skip to 13)

12a. Please indicate how an applicant’s Income from Work value(s) affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape51 Within a range of values (for example: less than, greater than, between)
Shape52 With a specific value (for example: zero, blank)
Shape53 With values that seems unlikely given the values on other ISIR fields.
Shape54 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape55 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

12b. Indicate the type or types of students that are selected for verification in whole or in part due to their Income from Work value. (check all that apply)

Shape56 Dependent. (if checked present 12c)
Shape57 Independent

12c. In selecting dependent students, does your school use parent and/or student Income from Work information. (check all that apply)

Shape58 Parents’
Shape59 Student’s



13. Do any of your school’s verification selection criteria use any of the “Untaxed Income” or “Additional Financial Information” fields to identify applicants to verify? 

Shape60 Yes ( proceed through 13a-13c)
Shape61 No.(skip to 14)

13a. Please indicate how an applicant’s “Untaxed Income” or “Additional Financial Information” value(s) affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape62 Within a range of values (for example: less than, greater than, between)
Shape63 With a specific value (for example: zero, blank)
Shape64 With values that seems unlikely given the values on other ISIR fields.
Shape65 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape66 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

13b. Indicate the type or types of students that are selected for verification in whole or in part due to their “Untaxed Income” or “Additional Financial Information” value(s). (check all that apply)

Shape67 Dependent. (if checked present 13c)
Shape68 Independent

13c. In selecting dependent students only, does your school use parent and/or student “Untaxed Income” or “Additional Financial Information” information. (check all that apply)

Shape69 Parents’
Shape70 Student’s



14. Do any of your school’s verification selection criteria use either Parents’ or Student’s “Taxes Paid” fields to identify applicants to verify? 

Shape71 Yes ( proceed through 14a-14c)
Shape72 No.(skip to 15)

14a. Please indicate how an applicant’s “Taxes Paid” value(s) affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape73 Within a range of values (for example: less than, greater than, between)
Shape74 With a specific value (for example: zero, blank)
Shape75 With values that seems unlikely given the values on other ISIR fields.
Shape76 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape77 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

14b. Indicate the type or types of students that are selected for verification in whole or in part due to their “Taxes Paid” value. (check all that apply)

Shape78 Dependent. (if checked present 14c)
Shape79 Independent

14c. In selecting dependent students, does your school use parent and/or student “Taxes Paid” information. (check all that apply)

Shape80 Parents’
Shape81 Student’s



15. Do any of your school’s verification selection criteria use any of assets fields (cash, net worth investments, net worth business) fields to identify applicants to verify? 

Shape82 Yes ( proceed through 15a-15c)
Shape83 No.(skip to 16)

15a. Please indicate how an applicant’s assets value(s) affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape84 Within a range of values (for example: less than, greater than, between)
Shape85 With a specific value (for example: zero, blank)
Shape86 With values that seems unlikely given the values on other ISIR fields.
Shape87 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape88 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

15b. Indicate the type or types of students that are selected for verification in whole or in part due to their assets value. (check all that apply)

Shape89 Dependent. (if checked present 15c)
Shape90 Independent

15c. In selecting dependent students, does your school use parent and/or student assets information. (check all that apply)

Shape91 Parents’
Shape92 Student’s



16. Do any of your school’s verification selection criteria use any of counts of people (household size, number in college, exemptions) fields to identify applicants to verify? 

Shape93 Yes ( proceed through 16a-16c)
Shape94 No.(skip to 17)

16a. Please indicate how an applicant’s value(s) on counts of people affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape95 Within a range of values (for example: less than, greater than, between)
Shape96 With a specific value (for example: zero, blank)
Shape97 With values that seems unlikely given the values on other ISIR fields.
Shape98 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape99 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

16b. Indicate the type or types of students that are selected for verification in whole or in part due to their value on counts of people. (check all that apply)

Shape100 Dependent. (if checked present 16c)
Shape101 Independent

16c. In selecting dependent students, does your school use parent and/or student counts of people information. (check all that apply)

Shape102 Parents’
Shape103 Student’s



17. Do any of your school’s verification selection criteria use any comment codes to identify applicants to verify? 

Shape104 Yes ( proceed through 17a-17c)
Shape105 No.(skip to 18)

17a. Please indicate how an applicant’s value(s) on comment code affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape106 Within a range of values (for example: less than, greater than, between)
Shape107 With a specific value (for example: zero, blank)
Shape108 With values that seems unlikely given the values on other ISIR fields.
Shape109 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape110 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

17b. Indicate the type or types of students that are selected for verification in whole or in part due to their value on comment codes. (check all that apply)

Shape111 Dependent.
Shape112 Independent



18. Do any of your school’s verification selection criteria use information not available on the ISIR to identify applicants to verify? 

Shape113 Yes ( proceed to 19)
Shape114 No.(end of survey)

19. How many pieces of non-ISIR information does your school use to identify applicants to verify? 

Shape115 One (present item 20 and then end of survey)
Shape116 Two (present items 20 and 21 and then end of survey)

Shape117 Three (present items 20, 21, and 22 and then end of survey)
Shape118 Four or more (present additional paragraph prior to items 20, 21, and 22 and then end of survey)

(Display the top paragraph on the next page only if respondent indicates they use 4 or more other items)

You indicated that you use four or more non-ISIR pieces of information to identify applicants to verify. However, there is room on this survey to collect information about only three other types of information. Please report on the three other types of data that select the greatest number of applicants.

Please provide information about how you use non-ISIR data to select students for verification starting with the type of information that selects the greatest number of your students.

20. Please describe the type of non-ISIR information you use that selects the greatest number of applicants for verification?

[Allow verbatim entry]

20a. Please indicate how an applicant’s value(s) on this other piece of information affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape119 Within a range of values (for example: less than, greater than, between)
Shape120 With a specific value (for example: zero, blank)
Shape121 With values that seems unlikely given the values on other ISIR fields.
Shape122 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape123 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

20b. Indicate the type or types of students that are selected for verification in whole or in part due to their value on this other data. (check all that apply)

Shape124 Dependent.
Shape125 Independent



21. Please describe the type of non-ISIR information you use that selects the second greatest number of applicants for verification?

[Allow verbatim entry]

 21a. Please indicate how an applicant’s value(s) on this other piece of information affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape126 Within a range of values (for example: less than, greater than, between)
Shape127 With a specific value (for example: zero, blank)
Shape128 With values that seems unlikely given the values on other ISIR fields.
Shape129 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape130 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

21b. Indicate the type or types of students that are selected for verification in whole or in part due to their value on this other data. (check all that apply)

Shape131 Dependent.
Shape132 Independent

22. Please describe the type of non-ISIR information you use that selects the third greatest number of applicants for verification?

[Allow verbatim entry]

 22a. Please indicate how an applicant’s value(s) on this other piece of information affects his or her chances for being selected for school verification. Complete the following sentence with as many of the choices below that apply at your school. Our school selects applicants …

Shape133 Within a range of values (for example: less than, greater than, between)
Shape134 With a specific value (for example: zero, blank)
Shape135 With values that seems unlikely given the values on other ISIR fields.
Shape136 Who experience a change in value on this field compared to an early transaction from this award year or from a previous award year (either any change or change exceeding a specified amount)
Shape137 Whose value calculated by numeric formula or statistical model combining this ISIR field and other data indicates that he or she is a good candidate for verification.

22b. Indicate the type or types of students that are selected for verification in whole or in part due to their value on this other data. (check all that apply)

Shape138 Dependent.
Shape139 Independent


Thank you for completing the survey.


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