Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

ICR 200807-1845-002

OMB: 1845-0045

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
New
Form
New
Supplementary Document
2008-07-17
Supplementary Document
2008-07-17
Justification for No Material/Nonsubstantive Change
2008-07-17
Supplementary Document
2007-04-24
Supplementary Document
2007-04-24
Supplementary Document
2007-02-13
Supporting Statement B
0000-00-00
Supporting Statement A
0000-00-00
ICR Details
1845-0045 200807-1845-002
Historical Active 200705-1845-001
ED/FSA 3241
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 07/21/2008
Retrieve Notice of Action (NOA) 07/17/2008
This 83C updates a Generic IC under this Generic ICR. Prior terms of clearance remain in effect. The next submission of a generic survey request will be submitted as a "generic" IC request and not as a revision to the entire package. The previous terms of clearance (pasted below) still apply to this collection. This generic clearance for ED/ FSA customer satisfaction focus groups and surveys is approved under the following conditions: 1) FSA shall use the generic clearance to collect customer satisfaction data (via surveys, focus groups or software usability testing sessions) where the agency seeks to gather information for general service improvement, not for publication or for the purpose of informing significant policy or resource allocation decisions. 2) Focus groups should be of limited size and scope. 3) For individual surveys or focus groups, FSA shall submit a generic clearance request in ROCIS along with an abbreviated supporting statement in the template agreed to by OMB and Education. This statement shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rate, justification for incentive, estimated burden. 4) OMB will respond with clearance or questions within 10 working days.
  Inventory as of this Action Requested Previously Approved
04/30/2010 04/30/2010 04/30/2010
15,300 0 15,300
8,400 0 8,400
0 0 0

The Higher Education Amendments of 1998 established Federal Student Aid as the Government's first Performance-Based Organization (PBO). That legislation specifies that one purpose of the PBO is to improve program services and processes for students and other participants in the student financial assistance programs. This requirement establishes an ongoing need for FSA to be engaged in an interactive process of collecting information and using it to improve the delivery of federal student financial assistance.

None
None

Not associated with rulemaking

  71 FR 75512 12/12/2006
72 FR 6718 02/13/2007
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 15,300 15,300 0 0 0 0
Annual Time Burden (Hours) 8,400 8,400 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$794,650
No
No
Uncollected
Uncollected
Uncollected
Uncollected
Colleen McGinnis 202 377-4330

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/17/2008


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