Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Forms and Documents

Document Name	Status
Borrower In-Grace Survey Form and Instruction	New
FSA Borrower in Income-Driven Repayment Plans Customer Satisfaction Survey Form and Instruction	New
Content Delivery Research Online Survey Form and Instruction	New
MSURSD Outreach Event Survey Form and Instruction	New
Form 1845-0045 Pell Grant Experiments School Satisfaction Survey Form	New
suppstatptB.1845_0045 rev 2013.docx Supporting Statement B	2013-04-08
30D_FRN_1845-0045.pdf Supplementary Document	2013-06-25
60D_FRN_1845-0045.pdf Supplementary Document	2013-04-12
suppstatptA _1845_0045_rev_2013_for_30days_June_2013with new numbers (3)[1].docx Supporting Statement A	2013-06-27

IC Document Collections

IC ID	Document Title	Status
218233	Direct Customer Survey Other-Survey for Direct Customer	New
217901	Financial Aid Toolkit Page Feedback Tile Other-Screen shot sample page with Page Feedback Tile	New
216682	Partner Reporting/Feedback Other-Suggested Partner Reporting Survey FINAL	New
216626	Borrower In-Grace Survey Form and Instruction	New
216281	Borrower In-School Survey Other-FSA 2015 In-School Financial Aid Satisfaction Survey	New
216110	2015 FAFSA on the Web Survey Other-2015 FOTW Survey	New
215885	Generation Z On-Line Survey Other-Generation Z Research Online Survey	New
215830	FSA Borrower in Income-Driven Repayment Plans Customer Satisfaction Survey Form and Instruction	New
215508	Content Delivery Research Online Survey Form and Instruction	New
214807	Data Collection for PEP Participant Phase II Report Other-Financial Aid Director and Staff Focus Group Protocol	New
214753	Generation Z In-person Focus Group Instruction	New
214119	Content Delivery In-Person Focus Group Other-Content Delivery Focus Group Discussion Guide	New
213983	MSURSD Outreach Event Survey Form and Instruction	New
213682	Multimedia Research On-line Survey Other-Multimedia Research Online Survey	New
213378	FSA Video Focus Groups Other-Moderators Guide	New
213019	Website Usability Study Interview Instruction	New
212725	Data Collection for PEP Participant Baseline Report Other-Telephone Survey	New
212589	PEP Baseline Report Follow-Up Interviews Other-Finalcial Literacy Training	New
212449	Borrower Message Testing Online Survey Other-On-line survey	New
212398	Ombudsman Survey Other-Web-based Survey	New
212288	Financial Aid Toolkit survey Other-Survey	New
212170	Multimedia Testing Focus Group (videos and infographics) Instruction	New
211109	Borrower Message Testing Other-Internet Survey	New
210244	Financial Aid Toolkit Website Evaluation Online Survey and Online Focus Group Other-Survey	New
210121	Data Collection for PEP Participant Baseline Report Other-Focus Group Questionaire	New
210049	Borrowers in Delinquency/Default Surveys Other-Survey	New
209540	Leadership and Management Seminar Audience Expansion and Content/Delivery Approach Update Survey Other-Survey	New
209534	Financial Aid Toolkit Website Survey Other-Electronic survey	New
209517	2013 FSA Training Conference Overall Evaluation Other-Survey	New
209266	School Partners Survey Other-Survey	New
208334	Pell Grant Experiments School Satisfaction Survey Form	New
207581	Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan Other-ICs List	New

ICR Details

OMB Control No: 1845-0045	ICR Reference No: 201306-1845-004
Status: Historical Active	Previous ICR Reference No: 201305-1845-002
Agency/Subagency: ED/FSA	Agency Tracking No: 1419.94
Title: Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/21/2013
	Date Received in OIRA: 06/27/2013
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2016	36 Months From Approved	08/31/2013
Responses	105,300	0	88,300
Time Burden (Hours)	24,458	0	19,625
Cost Burden (Dollars)	0	0	0

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Abstract: The Higher Education Amendments of 1998 established Federal Student Aid (FSA)as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to students and other participants in the student financial assistance programs authorized under title IV, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislation's requirements establish an ongoing need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes.

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Authorizing Statute(s): US Code: 20 USC 1070 Name of Law: Higher Education Amendments of 1965, as amended
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 21919	04/12/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 38019	06/25/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 32

IC Title	Form No.	Form Name
Generation Z In-person Focus Group
Pell Grant Experiments School Satisfaction Survey	1845-0045	Pell Grant Experiments School Satisfaction Survey
MSURSD Outreach Event Survey	N/A	MSURSD Survey 110514
2013 FSA Training Conference Overall Evaluation
FSA Borrower in Income-Driven Repayment Plans Customer Satisfaction Survey	N/A	FSA Borrower in Income-Driven Repayment Plans Customer Satisfaction Survey
Data Collection for PEP Participant Baseline Report
Leadership and Management Seminar Audience Expansion and Content/Delivery Approach Update Survey
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Multimedia Testing Focus Group (videos and infographics)
Financial Aid Toolkit Website Evaluation Online Survey and Online Focus Group
Generation Z On-Line Survey
Borrower Message Testing Online Survey
FSA Video Focus Groups
2015 FAFSA on the Web Survey
Partner Reporting/Feedback
PEP Baseline Report Follow-Up Interviews
Data Collection for PEP Participant Phase II Report
Data Collection for PEP Participant Baseline Report
Website Usability Study Interview
Content Delivery Research Online Survey	N/A	Content Delivery Search Online Survey
Financial Aid Toolkit Website Survey
Borrowers in Delinquency/Default Surveys
Multimedia Research On-line Survey
Borrower In-Grace Survey	N/A	Borrower In-Grace Survey
School Partners Survey
Borrower In-School Survey
Financial Aid Toolkit survey
Ombudsman Survey
Direct Customer Survey
Financial Aid Toolkit Page Feedback Tile
Borrower Message Testing
Content Delivery In-Person Focus Group

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	105,300	88,300	0	17,000	0	0
Annual Time Burden (Hours)	24,458	19,625	0	4,833	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a program change increase of 4,833 burden hours and 17,000 responses due to Federal Student Aid (FSA) submitting more surveys and holding more focus groups in the next fiscal years.

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Annual Cost to Federal Government: $190

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/27/2013

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