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pdfCustomer Satisfaction Survey
Help us improve our Military Entrance Processing Station (MEPS)! The information you provide will give feedback to this
specific MEPS to better serve our customers, YOU! Your participation is strictly voluntary. Any information you provide
will be held in confidence and will in no way reflect upon your ability or interest to enlist. This survey is not a data source
for military recruiters, services, or entities other than the United States Military Entrance Processing Command
(USMEPCOM) and this MEPS. It should take 5-10 minutes to complete the full survey. We want to provide you the best
available service!
Would you like to participate in USMEPCOM's Customer Satisfaction Survey? (Branching Question)
Yes (Jump to next question)
No (Jump to end of survey)
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Customer Satisfaction Survey
Privacy Statement: Your participation in this survey is strictly voluntary. Unless you provide your name, phone, email
address or otherwise identify yourself in the text comments in the survey, all information and comments will remain
anonymous. If you have a complaint and do not provide a phone number or email address, there will be no way of
following up with you regarding the comment.
Instructions: Please answer all questions that pertain to your processing experience at the MEPS.
At what MEPS are you taking this survey? MEPS ____________________ (Drop-down menu of MEPS)
Military Service you are processing for: Military Service ____________________
Demographics: (Drop-down menus)
Education Level
Gender
High School/GED
Male
Some College
Female
Associates
Bachelor’s
Master’s or higher
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Age Group
17-19 years old
20-22 years old
23-26 years old
27-30 years old
31-34 years old
35 years and older
Customer Satisfaction Survey
1) What is your overall level of satisfaction of your MEPS visit?
Overall MEPS Visit
Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat
Dissatisfied
Dissatisfied
Very Dissatisfied
Please provide specific comments about MEPS activities or anything you feel should be brought to our attention:
______________________________________________________________
______________________________________________________________
______________________________________________________________
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Customer Satisfaction Survey
MEPS Facility
2) Did you feel secure in the MEPS facility?
Yes
No
If you did not feel secure, please explain why:
______________________________________________________________
______________________________________________________________
______________________________________________________________
What is your level of satisfaction in the following MEPS areas concerning comfort and cleanliness?
SCALE
6 - Very Satisfied
5 - Satisfied
4 - Somewhat Satisfied
3 - Somewhat Dissatisfied
2 - Dissatisfied
1 - Very Dissatisfied
N/A - Not Applicable
a) Control Desk
b) Fingerprinting Area
c) Aptitude Testing Rooms
d) Medical Area
e) Dining Room
f) Game Room
g) Waiting Areas
h) Overall
Comfort
6 5 4
3
2
1
N/A
6
5
Cleanliness
4 3 2
1
N/A
Please comment on specific items and provide examples by identifying the letter designator for each area:
______________________________________________________________
______________________________________________________________
______________________________________________________________
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Customer Satisfaction Survey
MEPS Staff
3) What is your level of satisfaction with the MEPS Staff and specific events?
NOTE: MEPS staff provide Medical, Testing, and/or Processing activities. Service liaisons and/or recruiters are
not MEPS staff.
SCALE
6 - Very Satisfied
5 - Satisfied
4 - Somewhat Satisfied
3 - Somewhat Dissatisfied
2 - Dissatisfied
1 - Very Dissatisfied
N/A - Not Applicable
a) Front/Control Desk Personnel
b) Aptitude Testing Personnel
c) Medical Personnel
d) Medical Exam/Physician
e) Travel Section Personnel
f) Commander's Welcome Brief
g) Aptitude Test Instructions
h) Medical Exam Briefing
i) Enlistment Interviews
j) Overall
6
5
4
3
2
1
N/A
If you experienced anyone who demonstrated outstanding customer service or encountered anyone who presented
unprofessional behavior, please provide specific comments by identifying the letter designator for each area (i.e.,
a,b,c,…j).
______________________________________________________________
______________________________________________________________
______________________________________________________________
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Customer Satisfaction Survey
Meals at the MEPS
4) Were you served a meal at the MEPS? (Branching Question)
Yes (Jumps to Meals sub-questions)
No (Jumps to Question #5)
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Customer Satisfaction Survey
Meals at the MEPS
What is your level of satisfaction in the following areas concerning your meal(s) at the MEPS?
SCALE
6 - Very Satisfied
5 - Satisfied
4 - Somewhat Satisfied
3 - Somewhat Dissatisfied
2 - Dissatisfied
1 - Very Dissatisfied
N/A - Not Applicable
a) Enough time to eat
b) Variety
c) Quality
d) Beverages
e) Overall
6
5
4
3
2
1
N/A
Please provide specific comments about your meal by identifying the letter designator for each area (i.e., a,b,…e).
______________________________________________________________
______________________________________________________________
______________________________________________________________
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Customer Satisfaction Survey
Lodging Facility
5) Did you stay at a lodging facility? (Branching Question)
Yes (Jumps to Lodging sub-questions)
No (Jumps to question #6)
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Customer Satisfaction Survey
Lodging Facility
What is your level of satisfaction in each of the following areas concerning the lodging facility?
SCALE
6 - Very Satisfied
5 - Satisfied
4 - Somewhat Satisfied
3 - Somewhat Dissatisfied
2 - Dissatisfied
1 - Very Dissatisfied
N/A - Not Applicable
a) Check-In
b) Check-Out
c) Cleanliness of Room
d) Comfort of Room
e) Recreation
f) Food Quality
g) Enough time for dinner
h) Enough time for breakfast
i) Transportation to MEPS
j) Hotel Staff Attitude
k) Hotel Instructions
l) Overall
6
5
4
3
2
1
N/A
Please provide specific comments about any lodging area by identifying the letter designator.
______________________________________________________________
______________________________________________________________
______________________________________________________________
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Customer Satisfaction Survey
Service Liaison/Counselor at the MEPS
6) Did you meet with a Service liaison/counselor? (Branching Question)
Yes (Jumps to service liaison/counselor sub-questions)
No (Jumps to question #7)
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Customer Satisfaction Survey
Service Liaison/Counselor at the MEPS
Were you given an opportunity to view “A Day at MEPS" video?
If yes, did the video inform you of what to expect at the MEPS?
Did the Recruiter explain the MEPS process to you prior to your visit?
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Yes
No
Not Applicable
Customer Satisfaction Survey
Service Liaison/Counselor at the MEPS
For the Service Liaison/Counselor area, what is your level of satisfaction?
SCALE
6 - Very Satisfied
5 - Satisfied
4 - Somewhat Satisfied
3 - Somewhat Dissatisfied
2 - Dissatisfied
1 - Very Dissatisfied
N/A - Not Applicable
Comfort
Cleanliness
Staff Attitude
Overall
6
5
4
3
How long did you wait for the
service liaison to find you a job?
2
1
N/A
Less than
1/2 hour
1/2 hour to less
than 1 hour
1 hour to less
than 1 ½ hours
1 ½ hours
to 2 hours
Over 2
hours
Please provide comments regarding information that would have been helpful prior to processing at the MEPS?
______________________________________________________________
______________________________________________________________
______________________________________________________________
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N/A
Customer Satisfaction Survey
Comments
Please list any comments about your MEPS experience that can improve our service. For example, if you could make
one change at the MEPS, what would it be and why?
______________________________________________________________
______________________________________________________________
______________________________________________________________
If you would like a response to your comments, please enter your name, phone number and/or email below.
Name:
___________________________________
Phone:
___________________________________
Email:
___________________________________
This survey allows the MEPS to assess its processes and improve customer service. Your name, phone number and email address will be used only to send a response should you request one. Disclosure of contact information is voluntary;
however, to receive a response, you must disclose contact information.
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Please click on “Click Here to Submit” below and you will be done.
After you click "submit, the survey will reset for the next person. Please ask the next person to begin. Thank you.
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| File Type | application/pdf |
| Author | lou.wetzel |
| File Modified | 2009-03-10 |
| File Created | 2009-03-10 |