MEPS Customer Satisfaction Survey

Forms and Documents

Document	Type	Status	Availability
Supporting Statement_Part A_FINAL.docx	Supporting Statement A	Uploaded 2013-06-24	Available
DoDI 1304 12.pdf	Supplementary Document	Uploaded 2013-06-21	Available
DoDD 1145 02E.pdf	Supplementary Document	Uploaded 2013-06-21	Available
USMEPCOM NHSR Determination Letter.pdf	Supplementary Document	Uploaded 2013-06-18	Available
DMDC-letter-MEPCOM-Customer-Satisfaction-OMB-Renewal-June-12 2013.pdf	Supplementary Document	Uploaded 2013-06-18	Available
Supporting Statement_Part B_FINAL.docx	Supporting Statement B	Uploaded 2013-06-18	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
190097	MEPS Customer Satisfaction Survey	Other-Survey	Modified

ICR Details

OMB Control No: 0704-0470	ICR Reference No: 201306-0704-003
Status: Historical Active	Previous ICR Reference No: 201003-0704-008
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: MEPS Customer Satisfaction Survey
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/13/2013
	Date Received in OIRA: 06/24/2013
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2016	36 Months From Approved	08/31/2013
Responses	122,000	0	60,000
Time Burden (Hours)	20,333	0	10,020
Cost Burden (Dollars)	147,712	0	0

---

Abstract: USMEPCOM Regulation 601-23, Enlistment Processing, directs the information collection requirement for all 65 Military Entrance Processing Stations (MEPS) to obtain timely feedback on MEPS core processes from military applicants, their primary customer. This information collection requirement is necessary to aid the MEPS and USMEPCOM in evaluating effectiveness of current policies and core processes, identifying unmet customer (applicant) needs, and allocating resources more efficiently.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 20094	04/03/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 36751	06/19/2013
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
MEPS Customer Satisfaction Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	122,000	60,000	0	0	62,000	0
Annual Time Burden (Hours)	20,333	10,020	0	0	10,313	0
Annual Cost Burden (Dollars)	147,712	0	0	0	147,712	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The adjustment in burden is due to an increase in the estimated number of individuals coming through the various MEPS stations and being asked to complete the survey.

---

Annual Cost to Federal Government: $58,897

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/24/2013

---