MEPS Customer Satisfaction Survey

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
0704-0470_SSA_5.20.2020.docx	Supporting Statement A	Uploaded 2020-05-20	Available
0704-0470_SSB_5.20.2020.docx	Supporting Statement B	Uploaded 2020-05-20	Available
0704-0470_DoDI 1304 12e.pdf	Supplementary Document	Uploaded 2020-05-20	Available
0704-0470_USMIRS-PIA_DD2930-08082018.pdf	Supplementary Document	Uploaded 2020-05-20	Available
0704-0470_USMEPCOM-CSS_OPA-SurveyReviewForm_Response2.docx	Supplementary Document	Uploaded 2020-05-20	Available
0704-0470_USMEPCOM-CSS_OPA_ApprovalLetter.pdf	Supplementary Document	Uploaded 2020-05-20	Available
0704-0470_DoDI-114502Ep.pdf	Supplementary Document	Uploaded 2020-02-12	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
190097	MEPS Customer Satisfaction Survey	Other-Survey	Modified

ICR Details

OMB Control No: 0704-0470	ICR Reference No: 202002-0704-002
Status: Historical Active	Previous ICR Reference No: 201306-0704-003
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: MEPS Customer Satisfaction Survey
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/10/2020
	Date Received in OIRA: 05/26/2020
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2021	36 Months From Approved
Responses	75,000	0	0
Time Burden (Hours)	12,500	0	0
Cost Burden (Dollars)	90,806	0	0

---

Abstract: USMEPCOM Regulation 601-23, Enlistment Processing, directs the information collection requirement for all 65 Military Entrance Processing Stations (MEPS) to obtain timely feedback on MEPS core processes from military applicants, their primary customer. This information collection requirement is necessary to aid the MEPS and USMEPCOM in evaluating effectiveness of current policies and core processes, identifying unmet customer (applicant) needs, and allocating resources more efficiently.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 64885	09/21/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 3040	01/17/2020
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
MEPS Customer Satisfaction Survey

---

ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	75,000	0	0	-47,000	0	122,000
Annual Time Burden (Hours)	12,500	0	0	-7,833	0	20,333
Annual Cost Burden (Dollars)	90,806	0	0	-56,906	0	147,712

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: There has been a a reduction of 47,000 in the number of requested respondents from 122,000 to 75,000.

---

Annual Cost to Federal Government: $45,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/26/2020

---