FR 60 Day Notice Published 5.15.09

22954

Federal Register / Vol. 74, No. 93 / Friday, May 15, 2009 / Notices

Reasons: Within 2000 ft. of flammable
or explosive material, Secured Area
Bldg. 12–24E
Zone 12
Pantex Plant
Amarillo Co: Carson TX 79120
Landholding Agency: Energy
Property Number: 41200630012
Status: Unutilized
Reasons: Secured Area, Within 2000 ft.
of flammable or explosive material
Bldg. 11–029, Zone 11
Pantex Plant
Amarillo Co: Carson TX 79120
Landholding Agency: Energy
Property Number: 41200640007
Status: Unutilized
Reasons: Within 2000 ft. of flammable
or explosive material, Secured Area
Bldgs. 11–010, T09–031
Pantex Plant
Amarillo TX 79120
Landholding Agency: Energy
Property Number: 41200810011
Status: Unutilized
Reasons: Within 2000 ft. of flammable
or explosive material, Secured Area
Bldgs. 4–24, 4–27, 4–29
Pantex Plant
Amarillo TX 79120
Landholding Agency: Energy
Property Number: 41200830003
Status: Unutilized
Reasons: Within 2000 ft. of flammable
or explosive material, Secured Area
Bldg. 11–027
Pantex Plant
Amarillo TX 79120
Landholding Agency: Energy
Property Number: 41200830004
Status: Unutilized
Reasons: Within 2000 ft. of flammable
or explosive material, Secured Area
3 Bldgs.
Pantex Plant
12–0245, 12–041SS, 12–075A
Amarillo TX 79120
Landholding Agency: Energy
Property Number: 41200830005
Status: Unutilized
Reasons: Within 2000 ft. of flammable
or explosive material, Secured Area
Bldgs. 04–024, 04–027, 04–029
Pantex Plant
Amarillo TX
Landholding Agency: Energy
Property Number: 41200840003
Status: Unutilized
Reasons: Within 2000 ft. of flammable
or explosive material, Secured Area
Bldgs. 09–013, 09–125
Pantex Plant
Amarillo TX
Landholding Agency: Energy
Property Number: 41200840004
Status: Unutilized
Reasons: Within 2000 ft. of flammable
or explosive material, Secured Area

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5 Bldgs.
Pantex Plant
Amarillo TX
Landholding Agency: Energy
Property Number: 41200840005
Status: Unutilized
Directions: 09–095, 09–126, 09–132, 09–
132A, 09–134
Reasons: Within 2000 ft. of flammable
or explosive material, Secured Area
Bldg. 11–027
Pantex Plant
Amarillo TX
Landholding Agency: Energy
Property Number: 41200840006
Status: Unutilized
Reasons: Within 2000 ft. of flammable or
explosive material, Secured Area
4 Bldgs.
Pantex Plant
Amarillo TX
Landholding Agency: Energy
Property Number: 41200840007
Status: Unutilized
Directions: 12–R–009B,12–0245, 12–041SS,
12–075A
Reasons: Within 2000 ft. of flammable or
explosive material, Secured Area
Washington
79 Structures
Hanford Site 100, 300, 400
Richland Co: Benton WA 99352
Landholding Agency: Energy
Property Number: 41200620010
Status: Excess
Directions: Infrastructure Facilities
Reasons: Secured Area
87 Structures
Hanford Site 100, 300, 400
Richland Co: Benton WA 99351
Landholding Agency: Energy
Property Number: 41200620011
Status: Excess
Directions: Mobile Offices
Reasons: Secured Area
139 Structures
Hanford Site 100, 300, 400
Richland Co: Benton WA 99352
Landholding Agency: Energy
Property Number: 41200620012
Status: Excess
Directions: Offices Facilities
Reasons: Secured Area
122 Structures
Hanford Site 100, 300, 400
Richland Co: Benton WA 99352
Landholding Agency: Energy
Property Number: 41200620013
Status: Excess
Directions: Process Facilities
Reasons: Secured Area
[FR Doc. E9–11099 Filed 5–14–09; 8:45 am]
BILLING CODE 4210–67–P

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DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information
Collection: 1090–0007 [Formerly 1505–
0191], American Customer Satisfaction
Index (ACSI) Government Customer
Satisfaction Survey
AGENCY: National Business Center,
Federal Consulting Group, Interior.
ACTION: Notice and request for
comments.
SUMMARY: The Department of the
Interior, as part of its continuing effort
to reduce paperwork and respondent
burden, invites the general public and
other Federal agencies to take this
opportunity to comment on proposed
and/or continuing information
collections, as required by the
Paperwork Reduction Act of 1995,
Public Law 104–13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal
Consulting Group within the
Department of the Interior is soliciting
comments concerning the American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Survey. The OMB Control Number is
changed due to the recent transfer of the
Federal Consulting Group from the
Department of the Treasury into the
Department of the Interior.
DATES: Consideration will be given to all
comments received by July 14, 2009.
ADDRESSES: Written comments may be
submitted to the Federal Consulting
Group, Attention: Ron Oberbillig, 1849
C St, NW., MS 314, Washington, DC
20240–0001. Comments may also be
sent by facsimile to (202) 513–7686, or
via e-mail to [email protected].
Individuals providing comments should
reference Customer Satisfaction
Surveys.
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group,
Attention: Ron Oberbillig, 1849 C St,
NW., MS 314, Washington, DC 20240–
0001, or call him on (202) 513–7677, or
send an e-mail to
[email protected].
SUPPLEMENTARY INFORMATION:

Title: American Customer Satisfaction
Index (ACSI) Government Customer
Satisfaction Survey.
OMB Control Number: 1090–0007
[formerly 1505–0191].
Abstract:
The proposed renewal of this
information collection activity provides
a means to consistently assess,
benchmark and improve customer

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Federal Register / Vol. 74, No. 93 / Friday, May 15, 2009 / Notices
satisfaction with Federal government
agency programs and/or services within
the Executive Branch. The Federal
Consulting Group of the Department of
the Interior serves as the executive agent
for this methodology and has partnered
with the CFI Group and the University
of Michigan to offer the ACSI to Federal
government agencies.
The CFI Group, a leader in customer
satisfaction and customer experience
management, offers a comprehensive
model that quantifies the effects of
quality improvements on citizen
satisfaction. The CFI Group has
developed the methodology and
licenses it to the National Quality
Research Center at the University of
Michigan, which produces the
American Customer Satisfaction Index
(ACSI). This national indicator is
developed for different economic
sectors each quarter, which are then
published in The Wall Street Journal.
The ACSI was introduced in 1994 by
Professor Claes Fornell under the
auspices of the University of Michigan,
the American Society for Quality (ASQ),
and the CFI Group. It monitors and
benchmarks customer satisfaction across
more than 200 companies and many
U.S. Federal agencies.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
services. Along with other economic
objectives—such as employment and
growth—the quality of output (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens.
ACSi surveys conducted by the
Federal Consulting Group are
completely subject to the Privacy Act
1074, Public Law 93–579, December 31,
1974 (5 U.S.C. 522a). The agency
information collection is an integral part
of conducting an ACSI survey. The
contractor will not be authorized to
release any agency information upon
completion of the survey without first
obtaining permission from the Federal
Consulting Group and the participating
agency. In no case shall any new system
of records containing privacy
information be developed by the Federal
Consulting Group, participating
agencies, or the contractor collecting the
data. In addition, participating Federal
agencies may only provide information
used to randomly select respondents
from among established systems of
records provided for such routine uses.
There is no other agency or
organization which is able to provide
the information that is accessible

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22955

through the surveying approach used in
this information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: Proposed renewal of
collection of information.
Type of Review: Renewal.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Participation by Federal agencies in the
ACSI is expected to vary as new
customer segment measures are added
or deleted. However, based on historical
records, projected average estimates for
the next three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 150.
Respondents: 39,000.
Annual responses: 39,000.
Frequency of Response: Once per
survey.
Average minutes per response: 12.0.
Burden hours: 7,800 hours.

Burden means the total time, effort, or
financial resources expended by persons
to generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the ADDRESSES
section. The comments, with names and
addresses, will be available for public
view during regular business hours. If
you wish us to withhold your personal
information, you must prominently state
at the beginning of your comment what
personal information you want us to
withhold. We will honor your request to
extent allowable by law.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.

Note: it is expected that the first year there
will be approximately 100 surveys submitted,
the second year 150 surveys submitted, and
the third year 200 surveys submitted due to
expected growth in the program. The figures
above represent an expected average per year
over the three-year period.

Dated: May 11, 2009.
Ron Oberbillig,
Assistant Director (Acting), Federal
Consulting Group.
[FR Doc. E9–11318 Filed 5–14–09; 8:45 am]

Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.

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BILLING CODE 4310–RK–P

DEPARTMENT OF THE INTERIOR
Bureau of Land Management
[F–14908–B; F–14908–C; AK–965–1410–
KC–P]

Alaska Native Claims Selection
AGENCY: Bureau of Land Management,
Interior.
ACTION: Notice of decision approving
lands for conveyance.
SUMMARY: As required by 43 CFR
2650.7(d), notice is hereby given that an
appealable decision approving lands for
conveyance pursuant to the Alaska
Native Claims Settlement Act will be
issued to Sitnasuak Native Corporation.
The lands are in the vicinity of Nome,
Alaska, and are located in:

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