Social Media Use in the Financial Aid Community

Social Media Use in the Financial Aid Community

Please complete the following survey on Social Media use in the financial aid community.  Your responses are extremely valuable as the Department continues to investigate opportunities to connect with our constituents through new technologies.  We appreciate your input.

1. What social media tools do you actively use at your institution to perform any of your day to day duties? Please check all that apply.

___ Twitter

___ Facebook

___ You Tube

___ Wikis

___ Blogs

___ Texting

___ Mobile applications for cell phones

___ Other (please specify)

___ Do not use or do not have access

2. Which of these social media tools does your institution use to specifically engage and interact with students? Please check all that apply.

___ Twitter

___ Facebook

___ You Tube

___ Wikis

___ Blogs

___ Texting

___ Mobile applications for cell phones

___ Other (please specify)

___ Do not use or do not have access

3. Do you use any of the following social media tools on a regular basis in your personal life? Please check all that apply.

___ Twitter

___ Facebook

___ You Tube

___ Wikis

___ Blogs

___ Texting

___ Mobile applications for cell phones

___ Other (please specify)

___ Do not use or do not have access

4. Please indicate your age range:

___ 18 – 34

___ 35 – 50

___ 51 – 65

___ Over 65

What are some of the unique ways you are using social media both internally and externally?

What recommendations would you give Federal Student Aid in utilizing these tools to improve the customer experience for you, parents and students?