Customer Surveys; CS-10-220, CS-10-221, CS-10-222, CS-10-223, CS-10-224, CS-10-225, CS-10-226, and CS-10-227

L anguage Services Needs Assessment

2010 Tax Forum Survey

You can help the IRS improve its service to you and other tax practitioners by answering the questions below. This anonymous and voluntary survey takes about 3 minutes to complete.

Instructions: Please mark the box next to your answer.

1. Which type of tax professional are you? Please select all that apply.

 Certified Public Accountant

 Tax Attorney

 National Tax Preparation Firm Employee (e.g., H&R Block, Jackson Hewitt)

 Enrolled Agent

 Circular 230 Practitioner (other than Enrolled Agent)

• Accountant/Bookkeeper

• Other, please specify: _____________________________________________________________

2. Where is your office located?

City ____________________ State__________ ZIP Code___________

3. Besides English, what languages do you use to communicate with clients? Please select all that apply.

 No languages besides English  Spanish

 Chinese  Vietnamese

 Korean  Other, please specify: _______________

 Russian

4. Which language would you prefer to use in order to speak with the IRS?

 English  Spanish

 Chinese  Vietnamese

 Korean  Other, please specify: _______________

 Russian

5. Which language would you prefer to use for written communication with the IRS (e.g., forms, publications, and notices)?

 English  Spanish

 Chinese  Vietnamese

 Korean  Other, please specify: _______________

 Russian

6. Please indicate the primary language spoken by the clients you served during the 2009 tax season. Also, indicate the number of returns prepared for each language.

Yes No Quantity

English   How many? _______

Chinese   How many? ________

Korean   How many? ________

Russian   How many? ________

Spanish   How many? ________

Vietnamese   How many? ________

Other, please specify: ________   How many? ________

7. Individuals who do not speak English as their primary language and have a limited ability to speak English can be defined as Limited English Proficient, or "LEP." Please indicate how often you encountered each of the following tax issues during the 2009 tax season when assisting your Limited English Proficient clients?

Never Rarely Sometimes Often Almost Always Not Applicable

Preparing a Return      

Credits on Tax Returns      

ITIN Assistance      

IRS Collections      

IRS Notices      

Refunds       Identity Theft      

Understanding Tax Laws      

Understanding Filing      

Obligations

8. What percentage of your 2009 tax season LEP clients are small business owners?

 None  11-25%  51-75%

 1-10%  26-50%  Over 75%

9. Please mark your awareness, usage, and satisfaction with the following IRS products and services:

IRS Resource Are you If aware, have If used, how satisfied were you?

Aware? you used it?

Very Very

Yes No Yes No Satisfied Satisfied Neutral Dissatisfied Dissatisfied

Publication 850—Glossary         

of Technical Tax Terms

“Opening the Door”         

Brochure Series

Basic Tax Responsibilities         

DVD

“IRS is Speaking Your”         

Language” Brochure

Over the Phone Interpreter         

Service

IRS.gov in Spanish         

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10. The IRS is currently considering translating the following five forms. Please rank the forms from 1 to 5, where 1 is your first choice for translation. Also, please select the one language you would prefer each form translated into (if you select other please specify which language you would prefer the form translated into).

Please Rank 1 to 5 Which one language would you prefer each form translated into?

___ Form 1  Chinese  Korean  Russian  Spanish  Vietnamese  Other____

___ Form 2  Chinese  Korean  Russian  Spanish  Vietnamese  Other____

___ Form 3  Chinese  Korean  Russian  Spanish  Vietnamese  Other____

___ Form 4  Chinese  Korean  Russian  Spanish  Vietnamese  Other____

___ Form 5  Chinese  Korean  Russian  Spanish  Vietnamese  Other____

11. What would be the single most valuable resource the IRS could provide so that you are able to better serve limited English proficient clients?

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control Number for this study is 1545-1432. The time estimated for your participation is 1 hour. If you have any comments regarding the time estimates associated with this study or suggestions on making this process simpler, please write to the, Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Ave. NW, Washington, DC  20224.

Thank you for completing this survey.

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