Customer Input - Patent and Trademark Customer Surveys

ICR 201003-0651-002

OMB: 0651-0038

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2010-04-06
Supporting Statement B
2010-04-07
Supporting Statement A
2010-04-07
IC Document Collections
IC ID
Document
Title
Status
194430 New
ICR Details
0651-0038 201003-0651-002
Historical Active 200707-0651-001
DOC/PTO
Customer Input - Patent and Trademark Customer Surveys
Extension without change of a currently approved collection   No
Regular
Approved without change 05/27/2010
Retrieve Notice of Action (NOA) 04/13/2010
  Inventory as of this Action Requested Previously Approved
05/31/2013 36 Months From Approved 05/31/2010
1,900 0 7,900
356 0 1,376
0 0 0

The United States Patent and Trademark Office (USPTO) is requesting a generic clearance to cover the telephone and customer surveys and questionnaires that may be conducted over the next three years. The customer surveys and questionnaires may be completed online. The USPTO conducts these surveys to implement E.O. 12862 Setting Customer Service Standards and uses them to obtain customer feedback relating to the agency's products, services, and related service standards. The USPTO obtains feedback from corporations/businesses, law firms, educational institutions, and independent inventors through these surveys.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  74 FR 54955 10/26/2009
75 FR 16425 04/01/2010
No

1
IC Title Form No. Form Name
Ombudsman Pilot Program Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,900 7,900 0 0 -6,000 0
Annual Time Burden (Hours) 356 1,376 0 0 -1,020 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The estimates for the annual responses for the electronic questionnaires and customer surveys have been adjusted because the USPTO does not foresee that any additional electronic surveys beyond those generally submitted and accounted for under this clearance will be needed during this renewal period. The USPTO estimates that 750 electronic surveys will be submitted and that there will be 128 burden hours associated with them. This is a reduction of 6,000 responses and 1,020 burden hours from the currently approved inventory. These reductions are the result of an administrative adjustment.

$6,588
Yes Part B of Supporting Statement
No
No
Uncollected
No
Uncollected
Martin Rater 571 272-5966 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/13/2010


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