Customer Input - Patent and Trademark Customer Surveys

Forms and Documents

Document Name	Status
CWS 0038 Revised Burden Increase Supporting Statement.pdf Justification for No Material/Nonsubstantive Change	2007-10-10
CWS 0038 Burden Increase Comment Sheet.pdf Justification for No Material/Nonsubstantive Change	2007-07-12
USPTO-infoqualityguide.pdf Supplementary Document	2007-02-01
0651-0038 Final Justification 2006.pdf Supporting Statement B	2007-02-01
0651-0038 Final Justification 2006.pdf Supporting Statement A	2007-02-01

IC Document Collections

IC ID	Document Title	Status
190749	First-Action Interview Applicant Survey Other-Survey	New
190195	Global Intellectual Property Academy Program Survey Other-Survey	New
183325	2008 e-Commerce Satisfaction Measurement Other-Survey	New
182417	USPTO Electronic Business Center (EBC) Satisfaction Measurement Survey Other-Survey - Screen 7	New

ICR Details

OMB Control No: 0651-0038	ICR Reference No: 200707-0651-001
Status: Historical Active	Previous ICR Reference No: 200702-0651-003
Agency/Subagency: DOC/PTO	Agency Tracking No:
Title: Customer Input - Patent and Trademark Customer Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/11/2007
	Date Received in OIRA: 09/24/2007
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2010	04/30/2010	04/30/2010
Responses	7,900	0	1,900
Time Burden (Hours)	1,376	0	220
Cost Burden (Dollars)	0	0	0

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Abstract: The United States Patent and Trademark Office (USPTO) is requesting a generic clearance to cover the telephone and customer surveys and questionnaires that may be conducted over the next three years. The customer surveys and questionnaires may be completed online. The USPTO conducts these surveys to implement E.O. 12862 Setting Customer Service Standards and uses them to obtain customer feedback relating to the agency's products, services, and related service standards. The USPTO obtains feedback from corporations/businesses, law firms, educational institutions, and independent inventors through these surveys.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 2528	01/17/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 28667	05/17/2006
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
USPTO Electronic Business Center (EBC) Satisfaction Measurement Survey
2008 e-Commerce Satisfaction Measurement
Global Intellectual Property Academy Program Survey
First-Action Interview Applicant Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	7,900	1,900	0	0	6,000	0
Annual Time Burden (Hours)	1,376	220	0	0	1,156	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The USPTO has increased the number of responses for this collection to accommodate a planned effort to obtain feedback concerning customer satisfaction with service received from the Electronic Business Center help desk. Based on recent survey packages, the USPTO has reestimated that it takes an average of 10 minutes to complete a customer satisfaction survey. The increase in responses and the new time estimate have increased the burden associated with the generic clearance.

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Annual Cost to Federal Government: $36,574

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/13/2007

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