Customer Input - Patent and Trademark Customer Surveys

ICR 200707-0651-001

OMB: 0651-0038

Federal Form Document

Forms and Documents
Justification for No Material/Nonsubstantive Change
Justification for No Material/Nonsubstantive Change
Supplementary Document
Supporting Statement B
Supporting Statement A
ICR Details
0651-0038 200707-0651-001
Historical Active 200702-0651-003
Customer Input - Patent and Trademark Customer Surveys
No material or nonsubstantive change to a currently approved collection   No
Approved without change 10/11/2007
Retrieve Notice of Action (NOA) 09/24/2007
  Inventory as of this Action Requested Previously Approved
04/30/2010 04/30/2010 04/30/2010
7,900 0 1,900
1,376 0 220
0 0 0

The United States Patent and Trademark Office (USPTO) is requesting a generic clearance to cover the telephone and customer surveys and questionnaires that may be conducted over the next three years. The customer surveys and questionnaires may be completed online. The USPTO conducts these surveys to implement E.O. 12862 Setting Customer Service Standards and uses them to obtain customer feedback relating to the agency's products, services, and related service standards. The USPTO obtains feedback from corporations/businesses, law firms, educational institutions, and independent inventors through these surveys.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Not associated with rulemaking

  71 FR 2528 01/17/2006
71 FR 28667 05/17/2006

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 7,900 1,900 0 0 6,000 0
Annual Time Burden (Hours) 1,376 220 0 0 1,156 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
The USPTO has increased the number of responses for this collection to accommodate a planned effort to obtain feedback concerning customer satisfaction with service received from the Electronic Business Center help desk. Based on recent survey packages, the USPTO has reestimated that it takes an average of 10 minutes to complete a customer satisfaction survey. The increase in responses and the new time estimate have increased the burden associated with the generic clearance.

Yes Part B of Supporting Statement
Martin Rater 571 272-5966 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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