USPTO Electronic Business Center (EBC) Satisfaction Measurement Survey

Customer Input - Patent and Trademark Customer Surveys

OMB: 0651-0038

IC ID: 182417

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0651-0038 can be found here:

2010-04-13 - Extension without change of a currently approved collection

Documents and Forms

Document Name Document Type
Screen 1 - Survey Instructions.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 1
Screen 2 - Survey Purpose.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 2
Screen 3 - Survey Subject.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 3
Screen 3a.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 3a
Screen 3b.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 3b
Screen 3c.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 3c
Screen 3d.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 3d
Screen 3e.pdf www.ebcsurvey.com/surveystart/htm Other-Survey - Screen 3e
Screen 4 - Method of Contact.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 4
Screen 5 - Speed of Response.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 5
Screen 6 - Customer Experience.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 6
Screen 7 - Customer Satisfaction.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 7
Screen 8 - Recommendations.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 8
Screen 9 - Follow Up.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 9
Screen 10 - Completion of Survey.pdf www.ebcsurvey.com/surveystart.htm Other-Survey - Screen 10
2007 EBC Satisfaction Measurement Justification v9.pdf USPTO Electronic Business Center (EBC) Satisfaction Measurement Survey Justification v9 IC Document
E-Mail Invitation for EBC Survey v7.pdf E-Mail Invitation for EBC Survey v7 IC Document
Privacy Act Notice - Customer Call Center, Assistance and Satisfaction Survey Records.pdf Privacy Act Notice - Customer Call Center Assistance and Satisfaction Survey Records IC Document
PRA Burden Statement for EBC Customer Satisfaction Survey.pdf PRA Burden Statement for EBC Survey IC Document
EBC Questionnaire Text Copy.pdf EBC Questionnaire Text Copy IC Document

Information Collection (IC) Details

View Information Collection (IC)

IC Title:	USPTO Electronic Business Center (EBC) Satisfaction Measurement Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey - Screen 7	Screen 7 - Customer Satisfaction.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 8	Screen 8 - Recommendations.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 9	Screen 9 - Follow Up.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 10	Screen 10 - Completion of Survey.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 1	Screen 1 - Survey Instructions.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 2	Screen 2 - Survey Purpose.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 3	Screen 3 - Survey Subject.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 3a	Screen 3a.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 3b	Screen 3b.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 3c	Screen 3c.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 3d	Screen 3d.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 3e	Screen 3e.pdf	http://www.ebcsurvey.com/surveystart/htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 4	Screen 4 - Method of Contact.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 5	Screen 5 - Speed of Response.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable
Other-Survey - Screen 6	Screen 6 - Customer Experience.pdf	http://www.ebcsurvey.com/surveystart.htm	Yes	Yes	Fillable Fileable

Federal Enterprise Architecture Business Reference Module

Line of Business: Economic Development

Subfunction: Intellectual Property Protection

Privacy Act System of Records
Title: COMMERCE/PAT-TM-20 Customer Call Center, Assistance and Satisfaction Survey Records	FR Citation: 72 FR 42060

Number of Respondents: 6,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to New Statute	Program Change Due to Agency Discretion	Change Due to Adjustment in Agency Estimate	Change Due to Potential Violation of the PRA	Previously Approved
Annual Number of Responses for this IC	6,000	0	0	0	0	0
Annual IC Time Burden (Hours)	600	0	0	0	0	0
Annual IC Cost Burden (Dollars)	0	0	0	0	0	0

Documents for IC

Title	Document	Date Uploaded
USPTO Electronic Business Center (EBC) Satisfaction Measurement Survey Justification v9	2007 EBC Satisfaction Measurement Justification v9.pdf	10/23/2007
E-Mail Invitation for EBC Survey v7	E-Mail Invitation for EBC Survey v7.pdf	10/23/2007
Privacy Act Notice - Customer Call Center Assistance and Satisfaction Survey Records	Privacy Act Notice - Customer Call Center, Assistance and Satisfaction Survey Records.pdf	10/23/2007
PRA Burden Statement for EBC Survey	PRA Burden Statement for EBC Customer Satisfaction Survey.pdf	10/24/2007
EBC Questionnaire Text Copy	EBC Questionnaire Text Copy.pdf	10/24/2007

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.