PRA Burden Statement for EBC Survey

PRA Burden Statement
USPTO Electronic Business Center (EBC)
Customer Satisfaction Survey
PRA Burden Statement for the USPTO Electronic Business Center (EBC) Customer Satisfaction
Survey. Under the Paperwork Reduction Act of 1995, persons are not required to respond to a
collection of information unless it displays a valid OMB Control Number. This survey will
collect feedback from the patent community who file and/or review application materials
electronically, and who call into the EBC for assistance. The USPTO will use the data for
strategic planning, allocation of resources, the establishment of service standards and
performance goals, to tailor efficient and cost-effective customer satisfaction improvement
strategies, and to ensure that customers receive necessary support. This collection of
information is voluntary in accordance with E.O. 12862, Setting Customer Service Standards for
the Patent and Trademark Office. All responses will remain confidential and are protected under
the “Confidential Information Protection and Statistical Efficiency Act of 2002.” The USPTO
estimates that it takes respondents approximately six (6) minutes (0.10 hours) to complete this
survey, including the time to gather the information, complete the survey, and submit it
electronically to the USPTO. The time may vary depending upon the circumstances of the
individual respondent. If you have any comments or recommendations for reducing the length of
this survey or on other aspects of this information collection, please send them to the United
States Patent and Trademark Office, U.S. Department of Commerce, P.O. Box 1450, Alexandria,
VA 22313-1450.
OMB No. 0651-0038 Approval Expires 4/30/2010
U.S. Patent and Trademark Office; U.S. DEPARTMENT OF COMMERCE