Usability Center Blanket Clearance; ROME Generic Clearance; RRC Conference Survey; IDEO Survey; FY 2011 Internal Report Card Survey; FY 2011 Dsiability Report

President’s SAVE Award Project -

Retired Citizens’ Interview Guide:

Retirement Questions:

• When did you make the decision to retire? What prompted it?

• What did you most look forward to in retirement? Is there anything that got in the way of doing that?

• What was your biggest concern about retiring from a practical point of view?

• What was your biggest concern about retiring from an emotional point of view?

• What resources have been the most help to you in planning your retirement? (people, organizations, websites, etc.)

• What tools have you used? (people, organizations, websites, etc.)

• At which points in the process did you wish you had more support?

Value/role of SSA

• What does Social Security mean to you? How has your perception changed over the course of your life?

• What does Social Security enable you to do?

• What would you not be able to do if you didn’t have Social Security?

• In what ways does SSA make it harder for you do what you want to do with your retirement?

• If you were boss of the SSA (apart from giving yourself more money) what’s the first thing you would change about the experience?

• Do you trust SSA?

• Do you feel like the SSA has your best interests at heart? Why?

Visiting the Field Office/1-800 number

• What’s your usual reason for visiting an SSA field office?

• Walk us through that experience, sharing with us your expectations, frustrations, and moments of delight (if there are any) along the way.

• Do you remember the first time you visited a Field Office? What was that experience like? How did it match your expectations?

• What’s the best part of visiting a Field Office? Which parts would you not change?

• Have you ever used the 1-800 number? Tell us about that experience?

Using the SSA website

• How often do you access the SSA website?

• What do you like about the SSA website? Dislike?

• What’s your usual reason for accessing the SSA website?

• How easy is it to find what you’re typically looking for? Walk us through that process.

• Do you remember the first time you used the website? What was that experience like? How did it match your expectations?

• How often do you look at other parts of the website? Why/why not?

• How important do you think security is on the SSA website?

• What would be the consequences of less security on the SSA website?

Other online experiences

• What websites do you use that require you to enter a password or hold personal information? How do you feel about this?

• Where do you draw the line in terms of sharing personal information online?

• What kind of things is better discussed face-to-face as opposed to online? What are the benefits of one kind of interaction over the other?

• If the SSA website could be more like another website that you use, which would you choose?

We will use the Paperwork Reduction Act statement below with each of these surveys:

Paperwork Reduction Act Statement - This information collection meets the requirements of 44 U.S.C. § 3507, as amended by section 2 of the Paperwork Reduction Act of 1995.  You do not need to answer these questions unless we display a valid Office of Management and Budget control number.  We estimate that it will take about 90 minutes to read the instructions, gather the facts, and answer the questions.  Send only comments relating to our time estimate above to:  SSA, 6401 Security Blvd, Baltimore, MD  21235-6401.