Generic Clearance of Customer Satisfaction Surveys

Forms and Documents

Document	Type	Status	Availability
Listing of Proposed GC Activities With Totals 2025-2028.docx	Supplementary Document	Uploaded 2025-03-19	Repair queued
Listing of Proposed GC Collections.docx	Supplementary Document	Uploaded 2025-03-19	Repair queued
Category D Comment Card Questionnaire Sample.docx	Supplementary Document	Uploaded 2025-03-13	Repair queued
Category C Mail, Internet, Telephone Sample.docx	Supplementary Document	Uploaded 2025-03-13	Missing upstream
Category B Telephone Questionnaire Sample.docx	Supplementary Document	Uploaded 2025-03-13	Repair queued
Category A Mail Questionnaire Sample.docx	Supplementary Document	Uploaded 2025-03-13	Repair queued
Supporting Statement Part A-0960-0526.docx	Supporting Statement A	Uploaded 2025-03-19	Missing upstream
Supporting Statement Part B-0960-0526.docx	Supporting Statement B	Uploaded 2025-03-12	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
274372	Customer Satisfaction Survey Templates Blank	Other-Customer Satisfaction Survey Template Blank	New

ICR Details

OMB Control No: 0960-0526	ICR Reference No: 202502-0960-007
Status: Active	Previous ICR Reference No: 202111-0960-011
Agency/Subagency: SSA	Agency Tracking No:
Title: Generic Clearance of Customer Satisfaction Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/18/2025
Retrieve Notice of Action (NOA)	Date Received in OIRA: 03/19/2025
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2028	36 Months From Approved	04/30/2025
Responses	3,870,912	0	28,709,620
Time Burden (Hours)	1,846,647	0	4,042,212
Cost Burden (Dollars)	0	0	0

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Abstract: This is the blanket clearance for SSA's customer service satisfaction assessments (called Generic Clearances). This collection of information is necessary to enable SSA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders helps ensure that users have an effective, efficient, and satisfying experience with SSA's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 105170	12/26/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 11771	03/11/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Customer Satisfaction Survey Templates Blank

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	3,870,912	28,709,620	0	0	-24,838,708	0
Annual Time Burden (Hours)	1,846,647	4,042,212	0	0	-2,195,565	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There are no changes to the public reporting burden, however we changed the numbers in ROCIS to match the burdens on the Supporting Statement.

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Annual Cost to Federal Government: $1,150,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/19/2025

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