Generic Clearance of Customer Satisfaction Surveys

OMB 0960-0526

This is the blanket clearance for SSA's customer service satisfaction assessments (called Generic Clearances).

The latest form for Generic Clearance of Customer Satisfaction Surveys expires 2022-03-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Supporting Statement Part A-0960-0526.docx Supporting Statement A
Supporting Statement Part B-0960-0526.docx Supporting Statement B
Addendum 0960-0526.docx Supplementary Document
Category D Telephone Questionnaire Sample.docx Supplementary Document
Category D Telephone Questionnaire Sample.docx Supplementary Document
Category C Mail, Internet, Telphone Sample.docx Supplementary Document
Category B Telephone Questionnaire Sample.docx Supplementary Document
Category A Mail Questionnaire Sample.docx Supplementary Document
Listing of Proposed GC Activities With Totals 2022-2025.docx Supplementary Document
Listing of Proposed GC Collections.docx Supplementary Document
Customer Satisfaction Survey Templates Blank Other-Mail Questionaire
Retirement Applicant Survey (FY 22) Other-Retirement Applicant Questionnaire
Social Security Statement Other-Social Security OVS BVE Questionnaire
Telephone Surveys & Web-Based Surveys Other-Telephone Questionnair Sample
Office Visit Surveys Other-Office Visitor Survey (OVS),
Social Security Statement Evaluation Survey Other-Social Security Statement Evaluation Survey
Fiscal Year (FY) 2022 800 Number Caller Survey Other-800 Number Caller Survey

All Historical Document Collections

202111-0960-011 Approved without change	Revision of a currently approved collection	2022-03-02
201810-0960-002 Approved without change	Revision of a currently approved collection	2019-01-24
201511-0960-010 Approved with change	Revision of a currently approved collection	2015-11-18
201206-0960-002 Approved with change	Revision of a currently approved collection	2012-07-25
201003-0960-008 Approved without change	No material or nonsubstantive change to a currently approved collection	2010-03-23
200905-0960-012 Approved without change	Revision of a currently approved collection	2009-05-28
200904-0960-008 Approved with change	No material or nonsubstantive change to a currently approved collection	2009-04-21
200904-0960-007 Approved without change	No material or nonsubstantive change to a currently approved collection	2009-04-20
200903-0960-007 Approved without change	No material or nonsubstantive change to a currently approved collection	2009-03-25
200609-0960-019 Withdrawn and continue	No material or nonsubstantive change to a currently approved collection	2006-09-18
200604-0960-007 Approved with change	Revision of a currently approved collection	2006-04-12
200302-0960-006 Approved without change	Revision of a currently approved collection	2003-02-27
200009-0960-012 Approved without change	No material or nonsubstantive change to a currently approved collection	2000-09-14
199910-0960-005 Approved without change	Revision of a currently approved collection	1999-10-12
199609-0960-006 Approved without change	Revision of a currently approved collection	1996-09-20
199509-0960-004 Approved with change	No material or nonsubstantive change to a currently approved collection	1995-09-30
199505-0960-008 Approved with change	No material or nonsubstantive change to a currently approved collection	1995-05-31
199411-0960-007 Approved with change	No material or nonsubstantive change to a currently approved collection	1994-11-14
199408-0960-007 Approved with change	No material or nonsubstantive change to a currently approved collection	1994-08-31
199312-0960-001 Approved without change	New collection (Request for a new OMB Control Number)	1993-12-10

OMB Details

Customer Satisfaction Survey Template Blank

Federal Enterprise Architecture: Income Security - General Retirement and Disability