This information
collection is approved through 11-99 under the following condition:
as agreed to by the Agency, SSA will not include B-7 OPIR/OSSAS or
any other evaluation of the effectiveness of a program under the
customer satisfaction generical clearance process.
Inventory as of this Action
Requested
Previously Approved
12/31/1999
12/31/1999
11/30/1996
1,377,423
0
201,801
129,902
0
200,820
0
0
0
These voluntary customer surveys will
be used to ascertain customer satisfaction with SSA in terms of
timeliness, appropriateness, access, and other measures of quality
service. Surveys will involve individuals that are the direct or
indirect beneficiaries of SSA services.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.