Office of Acquisitions and Grants (OAG) Contractor Survey

Generic Clearance of Customer Satisfaction Surveys

Survey Instrument.xls

Office of Acquisitions and Grants (OAG) Contractor Survey

OMB: 0960-0526

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Overview

Part II-PAGE3
Part I


Sheet 1: Part II-PAGE3














































CONTRACTOR SURVEY FY 2010








OVERALL RATING AND BACKGROUND INFORMATION































17 WHAT TYPE OF PRODUCTS OR SERVICES DO YOU PROVIDE TO US? (Check one or more)












STUDIES AND EVALUATIONS








IT/TELECOMMUNICATION EQUIPMENT OR SERVICES








IT SOFTWARE








MANAGEMENT CONSULTING SERVICES








FACILITIES SERVICES (Guards, janitorial, maintenance etc)








CONSTRUCTION








MISC SERVICES (Typing, translation, mail presort, etc.)








MISC SUPPLIES (Furniture, radios, office supplies, etc.)









OTHER (Please explain)






























COMMENTS AND RECOMMENDATIONS




















List below any comments you may have related to the acquisition process or your dealings with OAG. We would









also be interested in any recommendations that you may have related to improving the acquisition process.





































































































































































































continue on back









Paperwork Reduction Act Statement - This survey, cleared under OMB No. 0960-0526, meets the requirements of 44 U.S.C. § 3507, as amended by section 2 of the Paperwork Reduction Act of 1995. Participation in this survey is voluntary. We estimate that it will take 10 minutes to complete the survey. Send only comments on our time estimate to: SSA, 6401 Security Blvd., Baltimore, MD 21235-6401.


Sheet 2: Part I

OAG CONTRACTOR SURVEY - FY 2010




























AGREEMENT


IMPORTANCE

STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE
N/A
VERY IMPORTANT IMPORTANT NOT IMPORTANT



4 3 2 1


3 2 1


























COOPERATION AND COMMUNICATION
























1 THIS ACQUISITION OFFICE NEGOTIATES FAIRLY WITH MY FIRM.
4 3 2 1


3 2 1













2 MY COMPANY IS TREATED FAIRLY IN THE ACQUISITION PROCESS.
4 3 2 1


3 2 1













3 THIS ACQUISITION OFFICE DEALS WITH MY FIRM IN A COURTEOUS, BUSINESSLIKE MANNER.
4 3 2 1


3 2 1













4 THIS ACQUISITION OFFICE ADEQUATELY COMMUNICATES WITH MY FIRM.
4 3 2 1


3 2 1













5 THIS ACQUISITION OFFICE RESOLVES ISSUES/CONCERNS IN A TIMELY MANNER.
4 3 2 1


3 2 1













6 THIS ORGANIZATION OPERATES WITH INTEGRITY, FAIRNESS AND OPENNESS.
4 3 2 1


3 2 1


























QUALITY
























7 THIS ACQUISITION OFFICE UNDERSTANDS THE BUSINESS ASPECTS OF THE MARKETPLACE IN WHICH MY FIRM OPERATES.
4 3 2 1


3 2 1













8 THIS ACQUISITION OFFICE APPLIES CURRENT ACQUISITION POLICIES, PROCEDURES AND STRATEGIES.
4 3 2 1


3 2 1













9 SSA REQUIREMENTS ARE DESCRIBED IN CLEAR AND CONCISE LANGUAGE.
4 3 2 1


3 2 1


























10 THIS ACQUISITION OFFICE ANSWERS MY CONTRACTING QUESTIONS IN A SATISFACTORY MANNER.
4 3 2 1


3 2 1













11 THIS ACQUISITION OFFICE ADMINISTERS MY CONTRACTS EFFECTIVELY.
4 3 2 1


3 2 1













OTHER
























12 THIS ACQUISITION OFFICE PROVIDES ADEQUATE AND TIMELY ACQUISITION INFORMATION.
4 3 2 1


3 2 1













13 WHERE EVALUATIONS OF CONTRACTOR PERFORMANCE ARE PERFORMED UNDER ONGOING CONTRACTS, THIS INFORMATION IS SHARED WITH MY FIRM ON A REGULAR BASIS.
4 3 2 1


3 2 1













14 ACQUISITION OPERATIONS ARE CONDUCTED IN AN ETHICAL MANNER, FREE FROM CONFLICTS OF INTEREST.
4 3 2 1


3 2 1













OVERALL RATING AND BACKGROUND INFORMATION
























15 WHICH RATING WOULD YOU GIVE THIS ACQUISITION OFFICE FOR OVERALL PERFORMANCE? (Check one)



























EXCELLENT











ABOVE AVERAGE











AVERAGE











BELOW AVERAGE











UNSATISFACTORY























16 WHICH CATEGORIES BEST DESCRIBE YOUR BUSINESS ORGANIZATION? (Check one or more)














SMALL BUSINESS











SMALL DISADVANTAGED BUSINESS











8(a) BUSINESS











WOMEN-OWNED BUSINESS











NIB/NISH WORKSHOP











LARGE BUSINESS











STATE GOVERNMENT











NON-PROFIT











OTHER (Please explain)











File Typeapplication/vnd.ms-excel
AuthorAcquisition Policy & Programs
Last Modified By889123
File Modified2010-09-28
File Created1998-05-27

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