Two Customer Satisfaction Surveys (FY 2011 Field Office Caller Survey and 800 Number Caller Survey

Generic Clearance of Customer Satisfaction Surveys

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0526 can be found here:

Documents and Forms

Document Name Document Type
FY 2011 800 Number Caller Survey Questionnaire.docx Other-survey
FY 2011 FO Caller Survey Questionnaire.docx Other-survey
800 Number Caller Survey Description.docx Description - FY 2011 800 Number Caller Survey IC Document
FY 2011 Field Office Caller Survey Description.docx Description - FY 2011 Field Office Caller Survey IC Document

Information Collection (IC) Details

IC Title:	Two Customer Satisfaction Surveys (FY 2011 Field Office Caller Survey and 800 Number Caller Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-survey			FY 2011 800 Number Caller Survey Questionnaire.docx		No		Paper Only
Other-survey			FY 2011 FO Caller Survey Questionnaire.docx		No		Paper Only

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 8,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	8,000	8,000
Annual IC Time Burden (Hours)	1,667	1,667
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Description - FY 2011 800 Number Caller Survey	800 Number Caller Survey Description.docx	11/15/2010
Description - FY 2011 Field Office Caller Survey	FY 2011 Field Office Caller Survey Description.docx	11/15/2010

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.