Information Collection

Two Customer Satisfaction Surveys (FY 2011 Field Office Caller Survey and 800 Number Caller Survey

IC 195273 under ICR 201003-0960-008 · OMB 0960-0526.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0526 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
FY 2011 800 Number Caller Survey Questionnaire.docx	Other-survey
FY 2011 FO Caller Survey Questionnaire.docx	Other-survey
800 Number Caller Survey Description.docx Description - FY 2011 800 Number Caller Survey	IC Document
FY 2011 Field Office Caller Survey Description.docx Description - FY 2011 Field Office Caller Survey	IC Document

IC Title:

Two Customer Satisfaction Surveys (FY 2011 Field Office Caller Survey and 800 Number Caller Survey

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-survey			FY 2011 800 Number Caller Survey Questionnaire.docx		No		Paper Only
Other-survey			FY 2011 FO Caller Survey Questionnaire.docx		No		Paper Only

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 8,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	8,000	8,000
Annual IC Time Burden (Hours)	1,667	1,667
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Description - FY 2011 800 Number Caller Survey	800 Number Caller Survey Description.docx	11/15/2010
Description - FY 2011 Field Office Caller Survey	FY 2011 Field Office Caller Survey Description.docx	11/15/2010

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.