Attachment L Public Comments

Attachment L: Public Comment on Federal Register Notice

Sent: Friday, July 02, 2010 7:57 PM
To: OMB-Comments (CDC); [email protected]; [email protected]; [email protected]; [email protected]
Subject: puvlix : comment on FEDERAL REGISTER

CDC IS A COMPLETELY NON RESPONSIVE GOVT AGENCY. IT NEVER RESPONDS TO ORDINARY AMERICAN CITIZENS. IT RESPONDS ONLY AND SOLEY TO RCH DRUG CORP EXECS OR TO RICH MEDICAL INDUSTRY EXECS. IT CMPLETELY IGNORES ORDINARY AMERICANS AND THEIR CNCERNS. IT DOES A HORRIBLE JOB OF EXISTING AND HELPING ORDINARY AMERICAN CITIZENS. THIS AGENCY HAS FORGOTTEN ITS A PUBLIC SERVANT AND CONSIDERS ITSELF A PUBLIC MASTER AND BOSS OF ALL AMERICANS, ORDERING US TO FORGET WE ARE INTELLIGENT HUMAN BEINGS AND TELLING US WE NEED 36 VACCINES TO EXIST IN TODAYS WORLD, EVEN THOUGH MANY PEOPLE REQUIRE ZERO VACCINES.  BUT THEN, THEY WORK FOR BIG PHARMA AND BIG MEDICINE.  THEY TAKE THE TAX DOLLARS FRM THE ORDINARY AMERICAN TAXPAYERS AND GIVE BACK NOTHING TO THEM. THIS AGENCY CAUSED $260 BILLIONS OF DOLLARS TO BE WASTED ON VIRUS VACCINES THAT WAS NEVER USED - IT WAS BURNED UP RECENTLY - A PRIME EXAMPLE OF GOVT WASTE.

 

CDC AND NIH AND AHRQ SHOULD BE COMBINED INTO ONE AGENCY AND ALOT OF HEADS SHOULD BE ROLLING WHEN PEOPLE ARE FIRED.  THERE IS TOO MUCH MONEY SPENT ON ALL OF THESE MULTIPLE AGENCIES ALL DOING THE SAME THING AND PRODUCING NOTHING BUT HARM AND INJURY FOR AMERICNS. AMERICANS HEALTH CARE HAS BEEN SINKING FOR THE PAST TWENTY YEARWS. WE NOW RANK WITH ROMANIA FOR STANDARDS OF HALTH CARE, WHEN WE USED TO BE PRE EMINENT.

 

THIS AGENCY HAS MORPHED OUT OF CONTROL. THIS AGENCY LIES WHEN IT SAYS IT GIVES HELP TO AMERICANS ON HEALTH CARE. WHAT IT GIVES THESE DAYS IS INJRY AND DEATH.

[Federal Register: July 2, 2010 (Volume 75, Number 127)]

[Notices]              

[Page 38531-38532]

From the Federal Register Online via GPO Access [wais.access.gpo.gov]

[DOCID:fr02jy10-78]                        

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Disease Control and Prevention

[60-Day-10-0753]

Proposed Data Collections Submitted for Public Comment and

Recommendations

   In compliance with the requirement of section 3506(c)(2)(A) of the

Paperwork Reduction Act of 1995 for opportunity for public comment on

proposed data collection projects, the Centers for Disease Control and

Prevention (CDC) will publish periodic summaries of proposed projects.

To request more information on the proposed projects or to obtain a

copy of the data collection plans and instruments, call 404-639-5960

and send comments to Maryam I. Daneshvar, CDC Acting Reports Clearance

Officer, 1600 Clifton Road, MS-D74, Atlanta, GA 30333 or send an e-mail

to [email protected].

    Comments are invited on: (a) Whether the proposed collection of

information is necessary for the proper performance of the functions of

the agency, including whether the information shall have practical

utility; (b) the accuracy of the agency's estimate of the burden of the

proposed collection of information; (c) ways to enhance the quality,

utility, and clarity of the information to be collected; and (d) ways

to minimize the burden of the collection of information on respondents,

including through the use of automated collection techniques or other

forms of information technology. Written comments should be received

within 60 days of this notice.

Proposed Project

    Evaluation of the Centers for Disease Control and Prevention's

Consumer Response Service Center, CDC INFO. (OMB No. 0920-0753--

Revision--Office of the Associate Director of Communication, Centers

for Disease Control and Prevention (CDC).)

Background and Brief Description

    In September 2005, the Centers for Disease Control and Prevention

launched CDC-INFO, a consolidated, comprehensive effort to respond to

consumer, provider and partner inquiries on a broad spectrum of public

health topics by telephone, e-mail, fax, or postal mail. More than 40

nationwide public health hotlines and warm lines were consolidated into

one central phone number using a phased approach from 2005 to 2008.

Management of CDC-INFO services is increasingly guided by a

comprehensive evaluation that includes point-of-service and follow-up

customer satisfaction surveys. These surveys provide the public with

ongoing opportunity to express their level of satisfaction and report

how they have used this information. All members of the public, health

care providers and businesses can contact CDC-INFO by phone, e-mail, or

postal mail to request health information or order CDC publications.

    CDC-INFO is a proactive, unified, and integrated approach to the

delivery of public health information and is designed to contribute to

improving the health and safety of the public. Customers are defined as

any individual or group seeking health or public health information

from CDC. This includes the public, media, medical and healthcare

professionals, public health professionals, partner groups, businesses,

researchers, and others. Customer interactions occur through multiple

channels, e.g., telephone calls, e-mails, and postal mail. There are

seven (7) potential evaluation points across three (3) major

categories: consumer satisfaction, special event/outreach, and

emergency response. All survey tools provide the participant an

opportunity to decline and are available in English and Spanish.

    These satisfaction surveys track the utility of CDC-INFO to the

public at point of service and are integral for directing attention

towards programs that are underperforming or receiving high

endorsement, to understand the basis for disparity. Industry benchmarks

for performance, including consumer satisfaction, were helpful for

creating measures, and setting realistic expectations for performance.

With the passage of time, the private sector has integrated new

performance indicators for contact centers, and the suggested revisions

reflect these innovations. These innovations and survey findings form

the rationale for new question items and revised burden estimates.

Minor changes were made to the research protocol to improve

[[Page 38532]]

recruitment, and are discussed throughout the application where there

is any implication for information privacy.

    These evaluations have provided volumes of data, reports, and

presentations on the progression of CDC-INFO, an innovative, multi-

million dollar, Federal public health contact center. The outcome of

this feedback is tangible, with the average number of incoming calls to

CDC-INFO reaching new heights on an annual basis, and consumer

satisfaction hovering around the best practice benchmark of 75 percent

of callers participating in a satisfaction survey endorsing the highest

level of satisfaction--very satisfied.

    Sample size, respondent burden, and intrusiveness have been

minimized to be consistent with national evaluation objectives. There

is no cost to the respondent, other than the amount of time required to

respond to the survey.

                                                            Estimated Annualized Burden Hours

--------------------------------------------------------------------------------------------------------------------------------------------------------

                                                                                                        Number of      Average burden

              Type of respondent                            Form name                 Number of       responses per   per response (in    Total burden

                                                                                     respondents       respondent           hrs)              hours

--------------------------------------------------------------------------------------------------------------------------------------------------------

General Callers...............................  Satisfaction survey.............            92,000                 1            \4/60\             6,133

Email Inquirers...............................  Satisfaction survey.............             1,460                 1            \3/60\                73

Callers (follow-up)...........................  Follow-up survey................             5,290                 1            \9/60\               794

General Public................................  Special event/Outreach survey...             5,120                 1            \7/60\               597

Professionals.................................  Special event/Outreach survey...             2,080                 1            \5/60\               173

General Public................................  Emergency response survey--Level             8,288                 1            \5/60\               691

                                                 1.

Professionals.................................  Emergency response survey--Level             1,658                 1            \5/60\               138

                                                 1.

General Public................................  Emergency response survey--Level             8,637                 1            \5/60\               720

                                                 2.

Professionals.................................  Emergency response survey--Level             1,727                 1            \5/60\               144

                                                 2.

General Public................................  Emergency response survey--Level            35,185                 1            \5/60\             2,932

                                                 3.

Professional..................................  Emergency response survey--Level             7,037                 1            \5/60\               586

                                                 3.

General Public................................  Emergency response survey--Level           129,126                 1            \5/60\            10,761

                                                 4.

Professional..................................  Emergency response survey--Level            29,825                 1            \5/60\             2,485

                                                 4.

                                               ---------------------------------------------------------------------------------------------------------

    Total Burden Hours........................  ................................  ................  ................  ................            26,227

--------------------------------------------------------------------------------------------------------------------------------------------------------

    Dated: June 24, 2010.

Maryam I. Daneshvar,

Acting Reports Clearance Officer, Centers for Disease Control and

Prevention.

[FR Doc. 2010-16200 Filed 7-1-10; 8:45 am]

BILLING CODE 4163-18-P