Evaluation of the Centers for Disease Control and Prevention's National Contact Center (CDC-INFO)

Forms and Documents

Document Name	Status
CDC INFO - Emergency Response Surveys - Levels 1-4 Emergency - Professionals Form	Removed
CDC INFO - Emergency Response Surveys - Levels 1-4 - General Public Form	Removed
CDC INFO - Special Event - Outreach Survey - Professionals Form	Removed
CDC INFO - Special Event - Outreach Survey - General Public Form	Removed
CDC INFO - Customer Service Representative Survey (Key Informant) Form	Removed
CDC INFO - Web Survey for E-Mailed Publications Form	Removed
CDC INFO - Web Survey for Internet Publication Orders Form	Removed
CDC INFO - Postcard survey for single publication orders Form	Removed
Form 0920-0753 CDC INFO - Web survey for email inquirers (English and Spanish) Form and Instruction	Modified
CDC INFO - Live follow-up telephone survey Form	Removed
CDC INFO - Postcard survey for bulk mailing Form	Removed
Form 0920-0753 CDC INFO - Brief interactive voice response survey (English and Spanish) Form and Instruction	Modified
Attachment K Contractor IRB Approval ltr.pdf Supplementary Document	2010-10-14
Attachment J CDC IRB Exemption.doc Supplementary Document	2010-10-14
Attachment I List of Technologies .doc Supplementary Document	2010-10-14
Attachment D Citizen Service Levels Report.doc Supplementary Document	2010-10-14
Attachment A summary of changes.doc Supplementary Document	2010-10-14
Attachment L FRN Public Comment.doc Supplementary Document	2010-10-14
CDC Info Supporting Statment A.doc Supporting Statement A	2010-10-14

IC Document Collections

IC ID	Document Title	Status
180279	CDC INFO - Emergency Response Surveys - Levels 1-4 Emergency - Professionals Form	Removed
180278	CDC INFO - Emergency Response Surveys - Levels 1-4 - General Public Form	Removed
180277	CDC INFO - Special Event - Outreach Survey - Professionals Form	Removed
180276	CDC INFO - Special Event - Outreach Survey - General Public Form	Removed
180275	CDC INFO - Customer Service Representative Survey (Key Informant) Form	Removed
180274	CDC INFO - Web Survey for E-Mailed Publications Form	Removed
180273	CDC INFO - Web Survey for Internet Publication Orders Form	Removed
180272	CDC INFO - Postcard survey for single publication orders Form	Removed
180271	CDC INFO - Web survey for email inquirers (English and Spanish) Form and Instruction	Modified
180270	CDC INFO - Live follow-up telephone survey Form	Removed
180269	CDC INFO - Postcard survey for bulk mailing Form	Removed
180268	CDC INFO - Brief interactive voice response survey (English and Spanish) Form and Instruction	Modified

ICR Details

OMB Control No: 0920-0753	ICR Reference No: 201010-0920-009
Status: Historical Active	Previous ICR Reference No: 200705-0920-007
Agency/Subagency: HHS/CDC	Agency Tracking No:
Title: Evaluation of the Centers for Disease Control and Prevention's National Contact Center (CDC-INFO)
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/30/2010
	Date Received in OIRA: 10/27/2010
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2013	36 Months From Approved	12/31/2010
Responses	93,460	0	2,128,240
Time Burden (Hours)	6,206	0	176,286
Cost Burden (Dollars)	0	0	0

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Abstract: The Centers for Disease Control and Prevention proposes to conduct continual national evaluation of the agency's Consumer Response Services Center--CDC-INFO. CDC-INFO is a proactive, unified, and integrated approach to the delivery of public health information. CDC-INFO is designed to contribute to improving the health and safety of the public. Customers are defined as any individual or group seeking health or public health information from CDC. This includes the businesses, researchers, and others. Customer interactions occur through multiple channels, e.g., telephone calls, e-mails, and postal mail and may occur in Spanish or English. CDC is seeking OMB approval of the revised version of the "Evaluation of the Centers for Disease Control and Prevention's National Contact Center (CDC-INFO) Information Collection Request. The evaluation approach described in this study has been revised to accommodate budget cuts; many of the survey instruments in the previously approved clearance have been eliminated.

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Authorizing Statute(s): US Code: 42 USC 241 Name of Law: Section 301 - Part A - Research and Investigation
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 38531	07/02/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 64732	10/20/2010
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
CDC INFO - Web survey for email inquirers (English and Spanish)	0920-0753, 0920-0753	Attachment G Web Survey for Email Inquirers (English) ,   Atachment H Web Survey for Email Inquirers (Spanish)
CDC INFO - Postcard survey for bulk mailing	None	Attachments M and N - PSFBM
CDC INFO - Live follow-up telephone survey	None	Attachments G and H - LFUTS
CDC INFO - Postcard survey for single publication orders	None	Attachments K and L - PSFSPO
CDC INFO - Web Survey for Internet Publication Orders	None	Attachments O and P - WSFIPO
CDC INFO - Web Survey for E-Mailed Publications	None	Attachments Q and R - WSFE-MP
CDC INFO - Customer Service Representative Survey (Key Informant)	None	Attachments S - CSRS
CDC INFO - Special Event - Outreach Survey - General Public	None	Attachments T and U - SE-OS (General Public)
CDC INFO - Special Event - Outreach Survey - Professionals	None	Attachments V and W - Special Event - Outreach Survey - Professionals
CDC INFO - Emergency Response Surveys - Levels 1-4 - General Public	None	Attachments X and Y - Emergency Response Surveys - Levels 1-4 Emergencies - General Public
CDC INFO - Emergency Response Surveys - Levels 1-4 Emergency - Professionals	None	Attachments Z and AA - Emergency Response Surveys - Levels 1-4 Emergency - Professionals
CDC INFO - Brief interactive voice response survey (English and Spanish)	0920-0753, 0920-0753	Attachment F Interactive Voice Response Survey (Spanish) ,   Attachment E Interactive Voice Response Survey (English)

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	93,460	2,128,240	0	-2,102,910	68,130	0
Annual Time Burden (Hours)	6,206	176,286	0	-175,019	4,939	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Changing Forms

Short Statement: Due to CDC-INFO program budget cuts, 10 evaluation instruments approved in OMB 0920-0753 will be removed and are not requested as part of this revised package. Addition of survey item responses to align the CDC-INFO Web Survey for E-mail users and CDC-INFO Interactive Voice Response Survey to the U.S. Census 2010 short form with questions on race and ethnicity.

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Annual Cost to Federal Government: $489,936

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/27/2010

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